Senior Applications Engineer

About Us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website. Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things. We employ 1100 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world. Diversity and inclusion matter to us. Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment. We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

About the role

We’re looking for a Senior Applications Engineer to play a key role in supporting and evolving the Natural History Museum’s business and commercial applications. This is a varied and hands‑on role where you will act as a technical lead across a diverse application landscape, including CRM, eCommerce, ticketing and content platforms. You’ll ensure these critical systems are reliable, optimised and continuously improving—supporting both day‑to‑day operations and the Museum’s wider digital ambitions. You’ll work closely with Product Owners, analysts and engineering teams to plan and deliver upgrades, improvements and new capabilities. From managing deployments and supporting CI/CD pipelines to troubleshooting complex issues across cloud, web and containerised environments, you’ll be at the centre of keeping our services running smoothly and efficiently. Alongside this, you’ll lead on incident response and service performance, ensuring issues are resolved quickly and effectively while identifying opportunities to improve systems, automation and user experience. If you’re looking for a role with real ownership, this offers the opportunity to work across modern and legacy technologies (including Kubernetes, GitLab, Adobe Experience Manager and Dynamics CRM) within a collaborative, supportive environment where learning and development are actively encouraged.

About you

Are you an experienced applications or platform engineer who enjoys solving complex technical problems across a diverse technology stack? If you thrive in environments where no two days are the same, this could be the role for you. You bring strong experience supporting and administering business‑critical applications—such as CRM, eCommerce or ticketing systems—and understand how they integrate within wider platforms and infrastructure. You’re comfortable working across web technologies, cloud or containerised environments, and have a solid grasp of concepts such as CI/CD, system integrations and service reliability. If you enjoy diagnosing issues, improving systems and working collaboratively to deliver better services, you’ll thrive here. You’re proactive, detail‑oriented and able to manage competing priorities while maintaining a high standard of delivery. You’re also a strong communicator who can work effectively with both technical and non‑technical stakeholders, building relationships and ensuring users receive the support they need. You’re curious and motivated to keep learning, keen to explore new technologies and continuously improve how systems and services are delivered.

Thriving at the Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

What we offer

• 27.5 days holiday plus 8 bank holidays (full time equivalent)
• Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
• Season ticket, bicycle and rental loan
• Life insurance
• Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
• Staff discount at our Museum shops and cafes
• We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
• Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures.
• Membership to our Sports and Social Association (for a small fee), which includes access to our in‑house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi
• Hybrid working

We are working towards a vision where both people and planet thrive, and nothing gives a greater connection with this, than seeing first‑hand, the visitors, scientific research and collections that all of our work is inspired by and working side by side with the teams delivering the visitor experience and events. We also recognise the benefits and flexibility that hybrid working brings. We operate a hybrid working where you will be required to be on‑site at our South Kensington office at least two days per week. On‑site days are subject to increase to support project delivery and during periods of increased workload.