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For Companies At a Glance
- Tasks: Lead the end-to-end lifecycle of ServiceNow products and collaborate with diverse teams.
- Company: Join a vibrant team transforming National Highways through innovative digital services.
- Benefits: Be part of a growing team with opportunities for professional development and impactful work.
- Why this job: Shape the future of digital services while enhancing journey safety and reliability.
- Qualifications: Degree in IT, Engineering, or Mathematics; proven ServiceNow expertise required.
- Other info: Exciting time to join as we undergo a major transformation program.
The predicted salary is between 43200 - 72000 £ per year.
Your New Role
We are recruiting for a ServiceNow Senior Product Manager to join the Digital Service directorate!
You will be responsible for the end-to-end lifecycle of the entire suite of ServiceNow products and services. The role will set the strategy, ensure successful implementation and deliver a reliable service. This will involve collaborating across Architecture Design and Technology Services, Cyber Security and Information Rights, Data and Digital, Strategy, Transformation and Performance and Programme Delivery and Service Operations to create an end-to-end product team.
You will collaborate with business analysts, architects and project managers, leveraging technical best practice to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform.
What you’ll be leading on
- Define and own the vision and scope for ServiceNow and engage with stakeholders in the development of that vision.
- Collaborate with internal and external customers to understand business requirements and provide leadership and direction to all ServiceNow Products.
- Collaborate with Architecture, Design and Technology Services to develop National Highways ServiceNow strategy and develop leading edge platform technologies.
- Effectively communicate complex, technical requirements to a range of non-technical business stakeholders.
- Lead a range of programme management activities to support of the service owner or programme lead.
- Manage the end to end lifecycle of ServiceNow, including costs, contracts and supplier relationships.
To be successful you’ll need
- Degree qualified, preferably in Information Technology, Engineering or Mathematic subject, or equivalent experience.
- In-depth knowledge, proven expertise and practical experience using ServiceNow and applying its applications.
- Strong ITIL knowledge.
- Strategic ownership – Able to develop a long-term vision and objectives. Discerning and disciplined in focusing on what is important and most relevant.
- Product ownership – Capable of starting to define and create approaches and able to implement new ways of working.
A bit about us
The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way. Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.
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ServiceNow Senior Product Manager employer: National Highways
Contact Detail:
National Highways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Senior Product Manager
✨Tip Number 1
Familiarize yourself with the ServiceNow platform and its applications. Understanding the technical aspects and capabilities of ServiceNow will help you communicate effectively with both technical and non-technical stakeholders during the interview process.
✨Tip Number 2
Highlight your experience in managing product lifecycles and collaborating with cross-functional teams. Be prepared to discuss specific examples where you've successfully led projects or initiatives that align with the responsibilities outlined in the job description.
✨Tip Number 3
Showcase your strategic thinking skills by discussing how you've developed long-term visions and objectives in previous roles. This will demonstrate your ability to contribute to the overall strategy for ServiceNow at National Highways.
✨Tip Number 4
Prepare to articulate your knowledge of ITIL and how it applies to ServiceNow. Being able to explain how ITIL principles can enhance service delivery and product management will set you apart from other candidates.
We think you need these skills to ace ServiceNow Senior Product Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the ServiceNow Senior Product Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your in-depth knowledge and practical experience with ServiceNow. Provide specific examples of how you've successfully managed product lifecycles or collaborated with cross-functional teams in previous roles.
Showcase Strategic Thinking: Demonstrate your ability to develop long-term visions and objectives in your application. Include examples of how you've previously defined product strategies or led initiatives that align with business goals.
Communicate Clearly: Since the role requires effective communication with both technical and non-technical stakeholders, ensure your application reflects your ability to convey complex information clearly. Use straightforward language and avoid jargon where possible.
How to prepare for a job interview at National Highways
✨Understand the ServiceNow Ecosystem
Make sure you have a solid grasp of the ServiceNow platform and its applications. Be prepared to discuss your previous experiences with ServiceNow, including specific projects where you implemented solutions or improved processes.
✨Showcase Your Strategic Vision
Be ready to articulate your long-term vision for ServiceNow products. Think about how you can align this vision with the company's goals and demonstrate your ability to develop strategic objectives that drive success.
✨Communicate Effectively with Stakeholders
Prepare examples of how you've successfully communicated complex technical requirements to non-technical stakeholders. Highlight your ability to bridge the gap between technical teams and business users.
✨Demonstrate Leadership in Collaboration
Discuss your experience leading cross-functional teams and collaborating with various departments. Emphasize your role in fostering teamwork and driving projects to completion while managing relationships with suppliers and stakeholders.
