Overview
In this role you will oversee the front-of-house admin function across two busy Emergency Departments, ensuring a welcoming, efficient service. You will lead clerical staff, coordinate patient administration, and partner with clinical teams to support smooth operations. The role combines people management, process supervision, and cross-site collaboration to meet service demands with flexibility. This is a hands-on position that shapes patient experience and department performance.
Responsibilities
- Monitor staffing and stock levels to meet service demands
- Supervise and support clerical staff; provide training in patient administration and customer service
- Collaborate with medical, nursing and admin colleagues to deliver front-of-house and admin services
- Work across LGI and SJUH Emergency Departments, covering all adult and paediatric areas
- Maintain a shift-based rota and provide additional cover including weekends/bank holidays and short-notice staffing needs
Key requirements
- Excellent organisational and communication skills
- Ability to manage own workload, prioritise demands and meet tight deadlines
- Commitment to delivering a welcoming, efficient, professional and caring service
- Confident with the public and able to communicate with patients, relatives and colleagues in busy situations
- Excellent IT skills and knowledge of patient administration systems
- Experience with Emergency Department Symphony system is advantageous (training provided)
- strong communication
- n organisational skills
- teamwork in a multidisciplinary environment
- IT skills
- patient administration systems
- Symphony ED system (advantageous)
Urgent Care Supervisor in York employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
