Overview
In this role you will deliver first-class patient support as a Patient Care Advisor. You will work within our Hull team to help make healthcare accessible and straightforward for our community. You will apply a warm, empathetic, and can-do approach to handle inquiries and support patients, contributing to a supportive, patient-centered service. This is a great entry point to build a career in healthcare customer service with clear impact and cross-functional collaboration.
Responsibilities
- Provide first-class patient support and handle inquiries with care
- Demonstrate a can-do attitude and seek better ways of working
- Exhibit empathy and commitment to improving patient experience
Key requirements
- customer service background
- previous call centre experience (desirable)
- good GCSEs (desirable)
- current UK professional registration
- call handling experience (desirable)
- empathy
- communication
- flexibility
- positive attitude
- call handling
- customer service software familiarity (assumed)
Patient Care Advisor in York employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
