At a Glance
- Tasks: Help improve healthcare by coordinating quality improvement projects and training.
- Company: Join the Herefordshire and Worcestershire Health and Care NHS Trust, dedicated to outstanding care.
- Benefits: Enjoy 27 days leave, flexible working, and a generous NHS pension.
- Other info: Flexible hybrid working options available; great career growth opportunities.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Degree level education or equivalent experience; strong organisational and communication skills required.
The predicted salary is between 32073 - 39043 £ per year.
Does your ideal day involve untangling problems, creating clarity, and celebrating meaningful improvement? If you love turning how it's always done into how it could be done, this Improvement Support Officer role is for you. As part of our established Quality Improvement Team, you will help shape and deliver our Trust's approach to QI, coordinating improvement activity so good practice can spread. Working closely with our improvement community and other stakeholders, you will foster a culture of continuous improvement. We're looking for a proactive and driven individual; an energetic communicator with excellent IT skills, an eye for detail, and the ability to coordinate workshops and events. Presentation and facilitation skills are key to guiding teams and building improvement skills.
Based at our Trust Headquarters, there are flexible opportunities for hybrid working including on-site collaboration with teams to support improvement projects. Ready to make a real impact? Apply now.
Please note the Trust is unable to provide sponsorship to work for this role; to apply you must have current right to work in the UK status. Employment on a time-limited visa doesn't guarantee sponsorship at point of expiry.
Main duties of the job
- Working in the Quality Improvement Team, this post will support key workstreams within QI.
- Our QI team ensures staff have the skills, knowledge, and tools to identify an issue, implement interventions and make improvements to quality.
- Coordinating and logging projects and sharing and showcasing completed QI projects will be key to this role.
- The postholder will have a passion and drive for building the culture, conditions, and capability for continuous improvement and will coordinate, organise and support the delivery of this training.
- This role will need to apply a structured and systematic approach to the management of QI, logging evidence, outputs, benefits and outcomes being delivered across the variety of QI underway.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer:
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
Job responsibilities
- Use their initiative and take responsibility for themselves, the quality of their work and the service they provide to patients and staff.
- Support the Improvement Community in the delivery of projects, programmes and training with the aim of achieving continuous quality improvement.
- Enable and support the Trust's QI programmes through tracking of project tasks and milestones.
- Maintain necessary programme documentation; business cases, project initiation documents, risk registers, schedules etc. and update systems accordingly.
- Contribute to the development of QI capability by teaching and facilitating on various QI training sessions and building of sustainable, continuous improvement approaches within the Trust.
- Work towards set objectives for the Improvement team and to provide a positive contribution towards Trust objectives.
- Support the delivery of a high quality, safe and compassionate healthcare service, act as a role model to others in all aspects of their work and consistently demonstrate the Trust's CARES values.
Person Specification
- Knowledge
- Essential: Expertise in information management software, e.g. database, spreadsheet and project management tools.
- Desirable: Knowledge of NHS systems and processes.
- Qualifications
- Essential: Educated to Degree level or demonstrable equivalent experience gained.
- Desirable: Relevant foundation qualifications such as Prince2, QSIR.
- Skills and Abilities
- Essential: Good organisational skills and the ability to work on own initiative and to tight deadlines as well as work as part of a team.
- Ability to build relationships and communicate effectively with various stakeholders.
- Experience
- Essential: Experience of working across organisational and professional boundaries to achieve common goals.
- Programme and/or Project Management experience, including the development of project management frameworks, monitoring and review processes.
- Experience of analysing programme and project information to identify exceptions and trends when using these insights to prepare reports for managers.
- Experience of creating, producing and maintaining workbooks and presentation slides.
- Proven successful planning and organising experience.
- Additional Criteria
- Essential: Strong understanding of and commitment to the values and goals of the Trust making sure that the patient is at the heart of all we do.
- Self-motivated and innovative thinker.
- Desirable: Flexible and adaptable, able to work in ambiguous situations.
Improvement Support Officer in Worcester employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
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We think this is how you could land Improvement Support Officer in Worcester
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We think you need these skills to ace Improvement Support Officer in Worcester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
