Service Manager in Willerby

Service Manager in Willerby

Willerby Full-Time On-site
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Job summaryAre you an inspiring and ambitious leader ready to shape the future of community mental health services? This is an exciting opportunity to play a pivotal role in delivering and developing an innovative Mental Health Neighbourhood Model, helping transform how care is provided to local communities.

We are seeking a dynamic operational leader who thrives on innovation, collaboration, and improvement. If you are passionate about delivering outstanding person-centred care, leading multidisciplinary teams, and driving meaningful service transformation, this could be the ideal next step in your career.

About you:

You are an experienced operational leader with a proven track record of delivering service improvements and leading change within complex healthcare environments. You are passionate about improving outcomes for people using mental health services, skilled at building partnerships, and motivated by the opportunity to shape the future of community care.

If you're looking for a role where you can influence system-wide change, develop innovative services, and make a lasting difference to the lives of the people and communities we serve, we'd love to hear from you.

Main duties of the jobAs the Operational Lead for the Enhanced Mental Health Community Pathway, you will be responsible for ensuring the safe, effective, and high-quality delivery of services across the pathway.

Working closely with clinical and operational colleagues, you will lead initiatives that improve efficiency, strengthen governance, enhance patient flow, and optimise service delivery. You will balance the demands of day-to-day operational management with the strategic leadership needed to deliver lasting transformation.

As a visible and credible leader, you will inspire confidence, build engagement, and drive positive change across teams, services, and partner organisations.

About usWe are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our websiteWe are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.

We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.

We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.

We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.

From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.Find out more and search live jobs.

DetailsDate posted13 October 2026Pay schemeAgenda for changeBandBand 8aSalary

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
57,528 to 64,750 a year

per annum

ContractPermanentWorking pattern

Full-time

Reference number338-8352558-26Job locationsTrust HeadquartersWillerby HillWillerbyHU10 6EDUnited KingdomJob descriptionJob responsibilitiesFor further details with regards to this vacancy please see the attached job description and person specification.
Job description
Job responsibilitiesFor further details with regards to this vacancy please see the attached job description and person specification. Person Specification

Qualifications and Knowledge

EssentialSubstantial experience of working and providing operational leadership within a community mental health Be a member of a recognised professional body and hold a current professional registration settingBe a member of a recognised professional body and hold a current professional registrationEducated to Masters Level or be able to demonstrate equivalent knowledge or experiential learning/experienceDetailed understanding of relevant policy, legislation, drivers and their application to clinical / service / organisation e.g. Mental Capacity Act, Health & Safety, Infection Control.

Full understanding/application of relevant clinical practice/standards/audit within identified service area.

Basic IT skills. Evidence of management, leadership and organisational development issues that have had a positive impact on service deliveryMember of specialist interest group or network, locally or nationallyExperience of successful policy implementation and changeDesirableAdvanced management/leadership training/qualification or equivalent experience.

Member of organisational group/network, locally or nationally.

Advanced/expert understanding of management, leadership and organisational development

Experience

EssentialEvidence of sound post-registration professional practiceEvidence of continuing professional development relevant to the professional lead area to advanced level of post-graduate diploma or equivalent knowledge /experiential learning. Proven leadership/management experience at an advanced level which has had a positive impact/created change within service delivery/practiceOrganisational networking locally and regionallyBe able to effectively Chair meetingsEvidence of managing a budget within set resourcesAbility to work across organisational boundaries, developing and maintaining multi-professional and multi-agency partnerships. DesirableProven experience of developing others through education, mentorship, coaching, teaching, assessing, presentations, publishing

Skills and Competence

EssentialAble to demonstrate effective communication skills at all levels i.e. strategically and locally. Ability to manage own time and projects effectivelyAbility to work within a culture of improving working lives and working time directiveAbility to lead and motivate staff to embrace changeAbility to demonstrate ethical values and attitudes within a culture of equality and diversityAbility to commute between the various sitesAbility to attend and complete regular mandatoryTraining for the control and restraint of patients
Person Specification

Qualifications and Knowledge

EssentialSubstantial experience of working and providing operational leadership within a community mental health Be a member of a recognised professional body and hold a current professional registration settingBe a member of a recognised professional body and hold a current professional registrationEducated to Masters Level or be able to demonstrate equivalent knowledge or experiential learning/experienceDetailed understanding of relevant policy, legislation, drivers and their application to clinical / service / organisation e.g. Mental Capacity Act, Health & Safety, Infection Control.

Full understanding/application of relevant clinical practice/standards/audit within identified service area.

Basic IT skills. Evidence of management, leadership and organisational development issues that have had a positive impact on service deliveryMember of specialist interest group or network, locally or nationallyExperience of successful policy implementation and changeDesirableAdvanced management/leadership training/qualification or equivalent experience.

Member of organisational group/network, locally or nationally.

Advanced/expert understanding of management, leadership and organisational development

Experience

EssentialEvidence of sound post-registration professional practiceEvidence of continuing professional development relevant to the professional lead area to advanced level of post-graduate diploma or equivalent knowledge /experiential learning. Proven leadership/management experience at an advanced level which has had a positive impact/created change within service delivery/practiceOrganisational networking locally and regionallyBe able to effectively Chair meetingsEvidence of managing a budget within set resourcesAbility to work across organisational boundaries, developing and maintaining multi-professional and multi-agency partnerships. DesirableProven experience of developing others through education, mentorship, coaching, teaching, assessing, presentations, publishing

Skills and Competence

EssentialAble to demonstrate effective communication skills at all levels i.e. strategically and locally.

Ability to manage own time and projects effectivelyAbility to work within a culture of improving working lives and working time directiveAbility to lead and motivate staff to embrace changeAbility to demonstrate ethical values and attitudes within a culture of equality and diversityAbility to commute between the various sitesAbility to attend and complete regular mandatoryTraining for the control and restraint of patientsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration
Applicants must have current UK professional registration. xohmjla For further information please see
NHS Careers website (opens in a new window).Employer detailsEmployer nameHumber Teaching NHS Foundation TrustAddressTrust HeadquartersWillerby HillWillerbyHU10 6EDUnited KingdomEmployer's websiteEmployer detailsEmployer nameHumber Teaching NHS Foundation TrustAddressTrust HeadquartersWillerby HillWillerbyHU10 6EDUnited KingdomEmployer's website

Service Manager in Willerby employer: National Health Service

Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.

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Contact Details:

National Health Service Recruitment Team