Service Manager in Whitehaven

Job summaryThe Service Manager is a key role within the Emergency Care Collaborative and responsible for the operational portfolio for all specialties and is accountable to the General Manager. This involves the delivery of operational performance targets, Finance, HR and Quality standards within the designated portfolio.The Service Manager will work in partnership with the clinical leads and teams to ensure that activity and quality targets are achieved and will also be responsible for developing action plans to support service improvements.Main duties of the jobThe post holder will work closely with the senior Collaborative team, and will assist the General Manager in developing services and ensuring long term sustainability. They will also support the General Manager in the specific support in relation to their portfolio of services which they are operationally responsible.The individual will have responsibility for staff and budgetary management within a their portfolio and for ensuring that performance targets and strategic objectives are met. This will include supporting theatre scheduling to meet the trust capacity and demand requirement to achieve national standards.About usAt NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':Being a clinically led organisationQuality and safety at the heart of our TrustA positive patient experience every timeA great place to workManaging our money wellAs an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.DetailsDate posted03 September 2026Pay schemeAgenda for changeBandBand 8aSalary 57,528 to 64,750 a year per annum ContractPermanentWorking pattern Full-time Reference number262-A-26-8224289Job locationsWest Cumberland HospitalWhitehavenCA28 8JGUnited KingdomJob descriptionJob responsibilitiesPlease see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.Disclosure and Barring Service:This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:Standard Check: 21.50 + Administration cost of 6.50 = 28.00. Deducted from salary over following 4 months or one off payment.Enhanced Check: 49.50 + administration cost of 6.50 = 56.00. Deducted from salary over following 4 months or one off payment.NCIC can offer successful future employees the following benefits:27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts*Salary Sacrifice schemes including lease cars and Cycle to Work*Excellent opportunities for development*Competitive NHS Pension schemeVivup is a free, confidential counselling and information service to assist with personal or work-related problems*Subject to eligibilityImportant InformationPlease ensure that you document evidence of meeting all the essential criteria in the supporting information.If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. Job description Job responsibilitiesPlease see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.Disclosure and Barring Service:This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:Standard Check: 21.50 + Administration cost of 6.50 = 28.00. Deducted from salary over following 4 months or one off payment.Enhanced Check: 49.50 + administration cost of 6.50 = 56.00. Deducted from salary over following 4 months or one off payment.NCIC can offer successful future employees the following benefits:27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts*Salary Sacrifice schemes including lease cars and Cycle to Work*Excellent opportunities for development*Competitive NHS Pension schemeVivup is a free, confidential counselling and information service to assist with personal or work-related problems*Subject to eligibilityImportant InformationPlease ensure that you document evidence of meeting all the essential criteria in the supporting information.If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.Person Specification Qualifications EssentialProfessional qualification to Masters level or equivalent professional education in a relevant fieldTraining in leadership and management skills in an NHS setting. Knowledge and Experience EssentialKnowledge and experience of Health Service managementKnowledge and experience of workforce redesignKnowledge of statutory and legal frameworks within health and social CareKnowledge of Business Planning processesExperience as a senior manager including multi-disciplinary team managementDeveloping effective networks and partnerships and stakeholder engagementEvidence of delivery and a track record of successExperience of delivering significant change within a clinical environment.Training in Change managementDesirableKnowledge of the area of the CollaborativeExperience of the area of the CollaborativeExperience in leading investigations Skills and Aptitudes EssentialCommunication / presentation skills - able to engage and communicate effectively with a range of stakeholdersEffective written / report writing skills.Ability to critically analyse and interpret data / statistical informationResilient, able to challenge as well as deal with challengeAble to work under pressure and to tight deadlines.Manage own workload - work with autonomy priorities and also to know when to escalate concerns and ask for help.Politically astuteAbility to negotiate and influence othersAble to manage conflict.Project management skillsEstablish visibility and credibility in equal measure across all localities.Coaching and mentoring skills Personal Circumstances EssentialAbility to travel independently across Cumbria.Participate in the Out of Hours/On Call systemDesirableDriving Licence Other requirements EssentialEquality and DiversityPromote equality and value diversity (KSF Level 3) Person Specification Qualifications EssentialProfessional qualification to Masters level or equivalent professional education in a relevant fieldTraining in leadership and management skills in an NHS setting. Knowledge and Experience EssentialKnowledge and experience of Health Service managementKnowledge and experience of workforce redesignKnowledge of statutory and legal frameworks within health and social CareKnowledge of Business Planning processesExperience as a senior manager including multi-disciplinary team managementDeveloping effective networks and partnerships and stakeholder engagementEvidence of delivery and a track record of successExperience of delivering significant change within a clinical environment.Training in Change managementDesirableKnowledge of the area of the CollaborativeExperience of the area of the CollaborativeExperience in leading investigations Skills and Aptitudes EssentialCommunication / presentation skills - able to engage and communicate effectively with a range of stakeholdersEffective written / report writing skills.Ability to critically analyse and interpret data / statistical informationResilient, able to challenge as well as deal with challengeAble to work under pressure and to tight deadlines.Manage own workload - work with autonomy priorities and also to know when to escalate concerns and ask for help.Politically astuteAbility to negotiate and influence othersAble to manage conflict.Project management skillsEstablish visibility and credibility in equal measure across all localities.Coaching and mentoring skills Personal Circumstances EssentialAbility to travel independently across Cumbria.Participate in the Out of Hours/On Call systemDesirableDriving Licence Other requirements EssentialEquality and DiversityPromote equality and value diversity (KSF Level 3)Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameNorth Cumbria Integrated Care NHS Foundation TrustAddressWest Cumberland HospitalWhitehavenCA28 8JGUnited KingdomEmployer's websiteEmployer detailsEmployer nameNorth Cumbria Integrated Care NHS Foundation TrustAddressWest Cumberland HospitalWhitehavenCA28 8JGUnited KingdomEmployer's website