At a Glance
- Tasks: Be the friendly face of patient services, assisting with appointments and inquiries.
- Company: Join a supportive team at Wellington Medical Centre, a large training GP practice.
- Benefits: Enjoy NHS pension, life assurance, discounts, and opportunities for personal development.
- Other info: Dynamic role with frequent social outings and a focus on teamwork.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: 4 GCSEs including Maths and English; customer service experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
Overview
In this role you will be the first point of contact for patients at Wellington Medical Centre, delivering a calm, friendly experience both in person and on the phone.
You will support a wide range of admin tasks and assist the multidisciplinary team to ensure smooth patient flow, registration, appointments, and prescriptions.
You’ll work across administrative duties with a focus on confidentiality and high-quality service.
This is a friendly, supportive position at a large training GP practice with opportunities for staff development.
- Pay / Benefits
- NHS Pension Scheme with 20% employer contribution
- Life assurance via the NHS Pension scheme
- Dedication to staff development and educational opportunities
- NHS & Blue Light Card Discounts
- Frequent social outings
Responsibilities
- Assist patients via telephone or in person in an efficient, caring manner
- Be the first point of contact for patients and visitors, maintaining a calm, friendly image
- Record accurate patient details and forward inquiries promptly to relevant personnel
- Make and manage appointments using the practice’s system
- Process repeat prescription requests according to policy
- Explain registration procedures to new/temporary patients
- Open and secure premises at start/end of day and ensure necessary controls for confidentiality
- Maintain accurate records and assist with statistics and reporting as required
- Collaborate with Doctors and other staff to support patient care and smooth operations
- Provide cover for colleagues when needed and participate in team and external meetings
- Key requirements
- 4 GCSE (or equivalent) Maths & English
- Experience in a front-line, customer-facing role
- Good interpersonal and telephone skills
- Ability to use Windows applications and operate computer systems
- Desirable: EMIS Web experience, knowledge of medical terminology
- Commitment to confidentiality and health and safety policies
- customer-oriented
- clear communication
- team collaboration
- EMIS Web
- Windows applications
- accurate data entry
Patient Services Advisor in Wellington employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
