At a Glance
- Tasks: Lead daily operations and ensure high-quality patient services at a GP surgery.
- Company: The Consulting Rooms GP Surgery, a well-established primary care practice.
- Benefits: Opportunity to shape healthcare delivery and work in a collaborative team.
- Other info: Dynamic role with opportunities for professional development in healthcare management.
- Why this job: Make a real difference in patient care and practice management.
- Qualifications: Experience as a Practice Manager and strong leadership skills required.
The predicted salary is between 44100 - 53900 £ per year.
Overview
As Practice Manager at The Consulting Rooms GP Surgery, you will lead the practice’s daily operation, ensuring high-quality patient services and compliant, efficient processes.
You will oversee staff performance, financial planning, and governance to support NHS contracts and service delivery.
This role sits at the heart of our collaborative, patient-centred team culture and offers a meaningful opportunity to shape the future of a well-established primary care practice.
Responsibilities
- Provide effective leadership and management across the practice and line-manage admin/reception staff
- Foster a positive, inclusive working environment and support recruitment, induction, training and retention
- Conduct staff appraisals, manage attendance, disciplinaries and grievances in line with policies
- Oversee day-to-day operations, appointment systems, and patient access arrangements
- Develop, implement, and review practice policies, business continuity and risk management
- Manage relationships with external suppliers and contractors and oversee premises management
- Prepare and monitor budgets, support financial planning with Partners and accountants
- Maximise income through NHS contracts and enhanced services; oversee payroll and financial reporting
- Ensure compliance with NHS regulations, CQC, data protection, and information governance
- Promote patient care excellence, monitor satisfaction, and address complaints per NHS procedures
- Support strategy development, service improvements, and PCN participation
- Oversee IT systems use, digital transformation initiatives, and system security
- Ensure health and safety compliance and infection control where applicable
- Key requirements
- Previous experience as a Practice Manager in a GP practice
- Experience managing staff including recruitment, appraisal, performance management and development
- Experience in financial management, budgeting, and monitoring expenditure
- Experience managing day-to-day operational services and service improvements
- Experience handling patient complaints and conflict resolution
- Desirable: experience managing CQC inspections and PCN involvement
- Educated to A-Level standard or equivalent with evidence of ongoing professional development in healthcare management
- Desirable: management qualification or qualifications in Healthcare Management, BA/Finance/HR
- Strong leadership and people management
- Clear, collaborative communication
- Teamwork and cross-disciplinary coordination
- NHS contracts and enhanced services management
- Budgeting and financial reporting
- Payroll oversight
Practice Manager in Watford employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
