At a Glance
- Tasks: Plan and coordinate patient journeys to ensure timely hospital appointments and transfers.
- Company: Join a trusted NHS foundation Trust focused on patient care and teamwork.
- Benefits: Flexible working options, permanent contract, and opportunities for training and development.
- Other info: Great opportunity for career growth and skill development.
- Why this job: Make a real difference in patient care while working in a supportive environment.
- Qualifications: Customer care experience and ability to thrive in a high-pressure setting.
The predicted salary is between 25760 - 27476 £ per year.
Overview
In this role you will plan and coordinate patient journeys to hospital appointments, discharges and inter-hospital transfers from the Warrington PTS control room.
You will work with operational crews and hospital staff to ensure timely collections and resolve issues, maintaining service standards and quality procedures.
The position rewards clear communication, teamwork and analytical thinking in a high-pressure environment.
This is a mission-driven role within a trusted NHS foundation Trust that values inclusive, supportive leadership and patient-focused delivery.
- Pay / Benefits
- flexible working options
- permanent contract
- Agenda for Change Band 3
- unsocial hours pay
- opportunities for training and development
Responsibilities
- Operate communications and information systems to handle bookings and calls from patients, staff and professionals
- Coordinate and deploy resources to meet contractual requirements and supervise others as needed
- Make outbound calls and liaise with hospitals, relatives and other professionals
- Support achievement of National and Trust service standards
- Ensure coordinated patient movement and dialogue between staff and Control Centre
- Record sickness/fitness notifications and manage driver shift arrangements
- Ensure compliance with WMAS Quality Procedures, DPA and Caldicott Guidelines
- Assist deployment of volunteers and subcontractors for non-emergency contracts
- Attend training, train new call takers, and report IT issues
- Perform administrative duties as required
- Undertake any other duties compatible with the role
- Key requirements
- Recent extensive customer care experience
- Experience in coordinating team activities
- Previous control centre environment experience
- Experience of working in a pressurised environment
- Minimum 5 GCSEs including English
- Successful completion of entrance assessments
- Willingness to undertake in-house training
- Completion of Educare Training Programme within six months
- Excellent communication
- Empathy and tact
- Diplomatic and courteous demeanor
- Advanced keyboard skills
- Computer literate
- Experience with information systems and call handling
Non Emergency Patient Transport Service Controller Planner in Warrington employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Non Emergency Patient Transport Service Controller Planner in Warrington
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National Health Service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National Health Service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National Health Service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Non Emergency Patient Transport Service Controller Planner in Warrington
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National Health Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National Health Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National Health Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National Health Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National Health Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National Health Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
