Overview
In this role you will provide administrative support to the Community Equipment Service and act as the first point of contact for staff and the public. You will manage in-house logistics, stock control, and the Elms system to coordinate equipment delivery and maintenance. The position supports services across Halton, St Helens and Warrington, contributing to independent living and end-of-life care. It offers flexible working and a chance to work in a patient-centered, collaborative NHS team.
Pay / Benefits
- Flexible working considered
- Permanent, full-time NHS role
- Band 3 salary (£25,760–£27,476)
- NHS support and development opportunities
- Door to door and community-based services
Responsibilities
- Provide comprehensive admin and clerical support to ensure smooth service delivery
- Be first point of contact for service users and staff, resolving queries
- Manage in-house ordering, distribution, and stock control systems
- Maintain equipment servicing records and ensure servicing aligns with procedures
- Use Elms system to handle equipment details, deliveries, collections and stock control
- Process referrals and retrieve/update patient demographics as required
- Prioritise workload to meet timescales and KPIs
- Coordinate with internal/external staff to ensure timely equipment delivery/collection
- Liaise with patients and professionals to provide non-clinical advice and information
- Support new starters and provide daily Elms ordering support
- Manage stock at satellite stores and maintain accurate stock records
- Adhere to Trust policies and contribute to departmental improvements
- Handle general office duties such as filing, mail, scanning, and archiving
- Log voicemail messages and respond promptly
- Ensure paperless office processes via barcoding and scanning
Key requirements
- Effective team player
- Ability to use own initiative
- Strong workload prioritisation and deadline adherence
- Scheduling of appointments
- Flexible approach to working times and practices
- GCSEs in Maths and English or equivalent; IT systems experience; NVQ III or equivalent
- Ability to travel independently within the Trust
- Experience in communicating with a wide range of people
- Proven clerical/administrative experience in a customer-focused environment
- Right to work in the UK and sponsorship considerations as applicable
- Disclosure and Barring Service (DBS) check requirements
- Knowledge of computer systems and Elms system usage
- Team orientation
- Initiative
- Flexibility
- Elms online ordering system
- In-house ordering and stock control systems
- Basic data retrieval and demographics updates
Clinical Administrator in Warrington employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
