Job summaryWe are seeking a dynamic and collaborative Practice Manager
to take the operational helm of our well-established training practice, serving
a diverse population of 12,000 patients. This is an opportunity to lead a highly structured, multi-disciplinary
team of 5 GP Partners, 2 Salaried GPs, an Advanced Nurse Practitioner, a 4-nurse
clinical team, a Healthcare Assistant, and a dedicated administration and
reception team.
As a recognised training environment, our practice culture
is rooted in continuous growth, education, and mutual respect. We are looking
for an organised, forward-thinking practice manager who can build upon our
strong foundation, optimise our workflows, and navigate the evolving landscape
of modern primary care, allowing our clinical team to do what they do best.
Main duties of the jobAs our Practice Manager, your primary focus is to ensure the smooth, efficient, and financially sound operation of the surgery, providing stable leadership to both our administrative and clinical teams. Your core day-to-day responsibilities will involve: Strategic Business & Financial Management: Maximising practice income streams (including QOF, enhanced services, and PCN funding), managing budgets, and working closely with the Partners to drive the future growth and sustainability of the practice.
Operational Leadership & HR: Overseeing the recruitment, training, and performance of our administrative and reception staff, while fostering a supportive, well-organised, and cohesive workplace culture across the entire multi-disciplinary team.
Compliance & Patient Safety: Leading the practices preparation for CQC inspections, managing risk assessments, policies, and health and safety requirements to ensure the highest standards of clinical governance.
Patient Experience & Communication: Acting as the primary point of contact for patient feedback and handling complaints or compliments with professionalism and empathy. IT, Digital Innovation & Workflow: Optimising our clinical system workflows, ensuring robust data security (IG compliance), and introducing digital tools to streamline patient access and reduce administrative burdens on the clinical team.
About usWe are a thriving, forward-thinking training practice
proudly serving a diverse population of 12,000 patients. Governed by a stable
and dedicated partnership of 5 GP Partners and supported by 2 Salaried GPsThe Clinical Team: Alongside our GP Partners,
Salaried GPs, and Trainees, our clinical capacity is enhanced by an Advanced
Nurse Practitioner (ANP), a highly skilled team of 4 Practice Nurses, and a
Healthcare Assistant (HCA). Together, they manage chronic diseases, urgent
care, and preventative medicine.
The Administration & Reception Team: The backbone
of our daily operations, our dedicated admin and reception team manage patient
navigation, workflows, and secretarial support to ensure the practice runs
seamlessly.
We pride ourselves on maintaining a supportive,
collaborative, and inclusive working environment. Our work ethic is defined by mutual respect, professional
excellence, and safe practice.
DetailsDate posted19 October 2026Pay schemeOtherSalary
Depending on experience
ContractPermanentWorking pattern
Full-time
Reference numberA1210-26-0001Job locations106 Yarm LaneStockton-on-teesClevelandTS18 1YEUnited KingdomJob descriptionJob responsibilitiesAs our Practice Manager, you will hold key accountability
for the strategic, financial, and operational success of the surgery. Working
closely with the GP Partners, you will manage a diverse multi-disciplinary
team, ensure robust Care Quality Commission (CQC) compliance, and drive
performance across the Quality and Outcomes Framework (QOF) and local enhanced
services. Key ResponsibilitiesSystmOne & IT Leadership: Direct the operational use of
TPP SystmOne and integrated tools like Ardens to maximize clinical data
accuracy, efficient scheduling, and QOF reporting.
Financial Management: Oversee practice budgets, maximize
income streams (including QOF, PCN funding, and enhanced services), manage
payroll, and analyse financial performance alongside the partners.
Human Resources: Lead, support, and develop the
administrative, reception, and clinical teams. Manage recruitment, appraisals,
rotas, and training schedules. CQC Compliance & Governance: Act as the lead for
regulatory compliance, ensuring the practice meets all CQC standards, health
and safety regulations, and data protection policies (GDPR).Strategic Planning: Collaborate with the Partners and our
local Primary Care Network (PCN) to adapt to NHS structural changes and
implement new service delivery models.
Job description
Job responsibilitiesAs our Practice Manager, you will hold key accountability
for the strategic, financial, and operational success of the surgery. Working
closely with the GP Partners, you will manage a diverse multi-disciplinary
team, ensure robust Care Quality Commission (CQC) compliance, and drive
performance across the Quality and Outcomes Framework (QOF) and local enhanced
services. Key ResponsibilitiesSystmOne & IT Leadership: Direct the operational use of
TPP SystmOne and integrated tools like Ardens to maximize clinical data
accuracy, efficient scheduling, and QOF reporting.
Financial Management: Oversee practice budgets, maximize
income streams (including QOF, PCN funding, and enhanced services), manage
payroll, and analyse financial performance alongside the partners.
Human Resources: Lead, support, and develop the
administrative, reception, and clinical teams. Manage recruitment, appraisals,
rotas, and training schedules. CQC Compliance & Governance: Act as the lead for
regulatory compliance, ensuring the practice meets all CQC standards, health
and safety regulations, and data protection policies (GDPR).Strategic Planning: Collaborate with the Partners and our
local Primary Care Network (PCN) to adapt to NHS structural changes and
implement new service delivery models.
Person Specification
Experience
EssentialProven management experience within a general practice, NHS environment, or wider healthcare sector. In-depth, hands-on knowledge of TPP SystmOne and primary care operational workflows. Strong leadership skills with a proven track record of managing and motivating teams. Solid financial acumen with experience managing budgets and income optimization. Excellent communication skills with the ability to handle sensitive patient and staff matters with empathy and professionalism. DesirableExperience preparing a practice for a successful CQC inspection. Knowledge of Ardens templates and local PCN collaborative working.
Person Specification
Experience
EssentialProven management experience within a general practice, NHS environment, or wider healthcare sector.
In-depth, hands-on knowledge of TPP SystmOne and primary care operational workflows.
Strong leadership skills with a proven track record of managing and motivating teams. Solid financial acumen with experience managing budgets and income optimization.
Excellent communication skills with the ability to handle sensitive patient and staff matters with empathy and professionalism.
DesirableExperience preparing a practice for a successful CQC inspection.
Knowledge of Ardens templates and local PCN collaborative working.
Employer detailsEmployer nameWoodlands Family Medical CentreAddress106 Yarm LaneStockton-on-teesClevelandTS18 1YEUnited KingdomEmployer's websiteEmployer detailsEmployer nameWoodlands Family Medical CentreAddress106 Yarm LaneStockton-on-teesClevelandTS18 1YEUnited KingdomEmployer's website
Practice Manager in Warminster employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
