Practice Manager in Ware

This is an exciting opportunity for a full time Practice Manager position in Hertford and Ware. We are seeking a proactive motivated Practice Manager to join our friendly team who will bring enthusiasm and commitment to the role. We are a well-established GP training practice that is focused on patient care, and together as a dedicated team, strive for the best to provide the highest standard of healthcare to our patients. We have a list size of 19,000 and operate from two sites following merger in 2020.

The Practice Manager is a pivotal member of the organisation and will be expected to support the team in achieving goals and targets, using a combination of personal involvement, motivation of other staff and delegation where appropriate. The successful candidate will be able to demonstrate robust leadership and communication skills and have strong HR and organisational abilities. The manager will need to ensure that the practice is financially efficient and compliant with all aspects of health and safety, employment legislation and CQC (Care Quality Commission).

Main duties of the job:

• Oversee and manage the day to day operations of the practice.
• Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
• Play a pivotal role in the effective delivery of high quality services, ensuring the practice is safely run on a day-to-day basis incorporating good governance and a patient focused service.
• Provide oversight of the financial management, resourcing and regulatory compliance of the work of the practice.

Job responsibilities:

• Keep abreast of current affairs and identify potential threats and ensure all income-generating opportunities are explored and maximised.
• Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.
• Monitor and evaluate performance of the practice team against objectives; identify and manage change.
• Develop and maintain effective communication both within the practice and with relevant outside agencies.
• Assess and evaluate practice requirements and manage expansion plans.
• Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies.
• Represent the practice at ICB meetings.

Financial management:

• Ensure that sound financial controls are consistently in place and followed.
• Manage practice budgets and seek to maximise income.
• Prepare bids for new resources.
• Oversee practice accounts; ensuring year-end figures are submitted promptly and liaise with practice accountant and partners.
• Lead the budgeting and monitoring process each year, contributing to the longer term strategic planning.
• Prepare and present financial plans including forecasting, monitoring information and reporting to the partners as required.

Human resources:

• Overall responsibility for recruitment and retention of staff including contracts of employment and job descriptions.
• Ensure that all members of staff are legally and appropriately employed.
• Monitor skill-mix and deployment of staff.
• Manage staffing levels within target budgets.
• Evaluate, organise and oversee staff induction and training.
• Support and mentor staff, both as individuals and as team members.

Organisational:

• Oversee meeting schedules, ensuring a process is in place for the management of meetings, distribution of minutes and outcomes.
• Develop Practice protocols and procedures, review and update as required.
• Ensure the practice is compliant with Health & Safety keeping abreast of current legislation.
• Manage a policy review process to ensure a regular review of policies, standards and guidelines.

Patient services:

• Adopt a strategic approach to the development and management of patient services.
• Ensure service development and delivery is in accordance with local and national guidelines.
• Maintain registration policies and monitor patient turnover and capitation.
• Provide and manage an effective in-house complaints procedure.

Confidentiality:

In the course of seeking treatment, patients entrust us with sensitive information. All such information is to be regarded as strictly confidential.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment.

Communication:

The post-holder should recognize the importance of effective communication within the team.

Contribution to the implementation of services:

The post-holder will apply practice policies, standards and guidance.

Person Specification:

• Qualifications: Evidence of a commitment to continuing professional development.
• Experience: Experience and success of communicating with and managing people.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer details:

Employer name: New River Health

Address: St Marys Courtyard, Church Street, Ware, Hertfordshire, SG12 9EF, United Kingdom.