IT Service Transition Lead in Vauxhall

Job summaryAs an IT Service Transition Lead at UKHSA, you will ensure that digital and technology services are transitioned into live operation safely, efficiently, and in a way that supports long-term operational resilience.You will play a key role in delivering UKHSA's health security mission by ensuring that services are robust, supportable, and aligned with operational and user needs from day one.The role involves working across delivery, technical, and operational teams to embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations.Main duties of the jobLead the transition of new and changed services into live operation, ensuring alignment with governance standards and organisational prioritiesEnsure all elements required for service readiness (people, process, technology, suppliers) are in place prior to go-liveManage transition timelines to meet delivery milestones while maintaining service quality and minimising operational riskProvide evidence-based recommendations on rollout strategies, early-life support and service acceptance criteriaBuild strong relationships with delivery teams, service management, technical specialists and suppliers to enable effective collaborationIdentify, manage and mitigate risks, issues and dependencies across service transitionsCoordinate onboarding of services into ITSM platforms (e.g. ServiceNow), ensuring clarity on ownership, support models and performance expectationsAbout usWe pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.Please visit our careers site for more information posted25 September 2026Pay schemeOtherSalary

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
56,185 to 70,566 a year

per annum, pro rata

ContractPermanentWorking pattern

Full-time,

Part-time,

Job share,

Flexible working

Reference number919-JP-61649682-EXTJob locationsCore HQsBirmingham, Leeds, Liverpool or London (Canary Wharf)E14 4PUUnited KingdomJob descriptionJob responsibilitiesThe main duties will include:Service Transition & Delivery Lead end-to-end service transition activities ensuring new or changed services meet defined entry and exit criteriaEmbed ITIL-aligned service transition processes, including change, release and knowledge managementEnsure service documentation (e.g. support models, runbooks, SLAs) is complete and approved prior to go-liveStakeholder Engagement Engage with a wide range of stakeholders including programme teams, architects, operations, and suppliersTranslate technical service requirements into clear, business-understandable outputsInfluence decision-making to ensure supportability and sustainability of servicesOperational Readiness Validate that service support structures, monitoring, and escalation processes are in placeEnsure operational teams are trained and prepared to manage live servicesSupport early life support (ELS) and transition into business-as-usual operationsRisk & Governance Manage risks and dependencies across multiple service transitionsEnsure compliance with organisational governance, security and assurance processesProvide reporting and assurance to senior stakeholders on transition readinessContinuous Improvement Identify opportunities to improve service transition processes and practicesContribute to continual service improvement initiatives across ITSM functionsPromote best practice and knowledge sharing across teamsLeadership (where applicable)Provide matrix leadership across transition activitiesSupport prioritisation and coordination of workloads across multiple servicesMentor and support colleagues to build capability in service management practicesThis is not an exhaustive list.Essential criteriaITIL qualification (or equivalent) with practical experience in IT Service Management, particularly Service TransitionDemonstrated experience leading service transition activities for digital or technology servicesStrong stakeholder engagement and communication skills, with the ability to influence across technical and non-technical teamsExperience producing and reviewing service design and transition documentationProven ability to identify and manage risks, issues and dependenciesExperience working with suppliers and ensuring delivery against SLAs and KPIsDesirable criteriaExperience coordinating or leading teams (including matrix management)Familiarity with ServiceNow or similar ITSM platformsExperience in public sector (or a similar large scale organisation), or health environmentsSelection processThis vacancy is using Success Profiles and will assess your behaviours, experience and technical skills.Stage 1: Application & Sift You willbe requiredto complete an application form. You will be assessed onthe 6 listedessentialcriteria,and this will be in the form of:an application form(Employer/ Activity history section on the application)a 1000 wordsupporting statement.This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V please beadvisedyou will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.HealthjobsUK has a word limit of 1500, but your supporting statement must be no more than 1000words. We will not consider any words over1000words.Longlisting: In the event of a large number of applications we will longlist into 3 piles of:Meets all essential criteria Meets some essential criteria Meets no essential criteria Only those meeting all essential criteria will be taken through to shortlisting.Shortlisting: In the event of a large number of applications we will shortlist on:Demonstrated experience leading service transition activities for digital or technology servicesDesirable criteria may be used in the event of a large number of applications / large amount of successful candidates.If you are successful at this stage, you will progress to interview and assessment.Feedback will not be provided at this stage.Stage 2: InterviewYou will be invited to a face to face interview in our Canary Wharf offices.Behaviours, experience and technical skills will be tested at interview. You will be required to prepare a presentation (maximum of 10 minutes) as part of the interview which will assess your technical skills. The presentation will be: Using an example, show how you used ITIL principles to ensure a smooth transition of a new IT service into live operations, while maintaining service quality and minimising risk.The Behaviours tested during the interview stage will be:Leadership (Lead behaviour)Communicating and influencingDelivering at paceMaking effective decisionsInterview dates to be confirmed.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.LocationThis role is being offered as hybrid working based at any of our Core HQs in either Birmingham, Leeds, Liverpool or London (Canary Wharf).We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, averaged over a month) on-site.Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).Eligibility criteriaOpen to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).Security clearance level requirementPart 1Successful candidates must pass a basic Disclosure and Barring Security (DBS) check before they can be appointed.Part 2Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Security Check clearance.For meaningful National Security Vetting checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 5 years to obtain Security Check clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting at this higher level and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice.Salary informationIf you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.Please be aware that the salary is based on the office location.Grade 7:56,185- 66,581 (National)58,340- 68,574 (Outer London)60,494- 70,566 (Inner London)
Job description
Job responsibilitiesThe main duties will include:Service Transition & Delivery Lead end-to-end service transition activities ensuring new or changed services meet defined entry and exit criteriaEmbed ITIL-aligned service transition processes, including change, release and knowledge managementEnsure service documentation (e.g. support models, runbooks, SLAs) is complete and approved prior to go-liveStakeholder Engagement Engage with a wide range of stakeholders including programme teams, architects, operations, and suppliersTranslate technical service requirements into clear, business-understandable outputsInfluence decision-making to ensure supportability and sustainability of servicesOperational Readiness Validate that service support structures, monitoring, and escalation processes are in placeEnsure operational teams are trained and prepared to manage live servicesSupport early life support (ELS) and transition into business-as-usual operationsRisk & Governance Manage risks and dependencies across multiple service transitionsEnsure compliance with organisational governance, security and assurance processesProvide reporting and assurance to senior stakeholders on transition readinessContinuous Improvement Identify opportunities to improve service transition processes and practicesContribute to continual service improvement initiatives across ITSM functionsPromote best practice and knowledge sharing across teamsLeadership (where applicable)Provide matrix leadership across transition activitiesSupport prioritisation and coordination of workloads across multiple servicesMentor and support colleagues to build capability in service management practicesThis is not an exhaustive list.Essential criteriaITIL qualification (or equivalent) with practical experience in IT Service Management, particularly Service TransitionDemonstrated experience leading service transition activities for digital or technology servicesStrong stakeholder engagement and communication skills, with the ability to influence across technical and non-technical teamsExperience producing and reviewing service design and transition documentationProven ability to identify and manage risks, issues and dependenciesExperience working with suppliers and ensuring delivery against SLAs and KPIsDesirable criteriaExperience coordinating or leading teams (including matrix management)Familiarity with ServiceNow or similar ITSM platformsExperience in public sector (or a similar large scale organisation), or health environmentsSelection processThis vacancy is using Success Profiles and will assess your behaviours, experience and technical skills.Stage 1: Application & Sift You willbe requiredto complete an application form. You will be assessed onthe 6 listedessentialcriteria,and this will be in the form of:an application form(Employer/ Activity history section on the application)a 1000 wordsupporting statement.This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V please beadvisedyou will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.HealthjobsUK has a word limit of 1500, but your supporting statement must be no more than 1000words. We will not consider any words over1000words.Longlisting: In the event of a large number of applications we will longlist into 3 piles of:Meets all essential criteria Meets some essential criteria Meets no essential criteria Only those meeting all essential criteria will be taken through to shortlisting.Shortlisting: In the event of a large number of applications we will shortlist on:Demonstrated experience leading service transition activities for digital or technology servicesDesirable criteria may be used in the event of a large number of applications / large amount of successful candidates.If you are successful at this stage, you will progress to interview and assessment.Feedback will not be provided at this stage.Stage 2: InterviewYou will be invited to a face to face interview in our Canary Wharf offices.Behaviours, experience and technical skills will be tested at interview. You will be required to prepare a presentation (maximum of 10 minutes) as part of the interview which will assess your technical skills. The presentation will be: Using an example, show how you used ITIL principles to ensure a smooth transition of a new IT service into live operations, while maintaining service quality and minimising risk.The Behaviours tested during the interview stage will be:Leadership (Lead behaviour)Communicating and influencingDelivering at paceMaking effective decisionsInterview dates to be confirmed.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.LocationThis role is being offered as hybrid working based at any of our Core HQs in either Birmingham, Leeds, Liverpool or London (Canary Wharf).We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, averaged over a month) on-site.Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).Eligibility criteriaOpen to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).Security clearance level requirementPart 1Successful candidates must pass a basic Disclosure and Barring Security (DBS) check before they can be appointed.Part 2Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Security Check clearance.For meaningful National Security Vetting checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 5 years to obtain Security Check clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting at this higher level and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice.Salary informationIf you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.Please be aware that the salary is based on the office location.Grade 7:56,185- 66,581 (National)58,340- 68,574 (Outer London)60,494- 70,566 (Inner London)Person Specification

Application form and supporting statement

EssentialApplication form and supporting statement

Behaviours

EssentialLeadership (Lead behaviour)Communicating and InfluencingDelivering at PaceMaking Effective Decisions
Person Specification

Application form and supporting statement

EssentialApplication form and supporting statement

Behaviours

EssentialLeadership (Lead behaviour)Communicating and InfluencingDelivering at PaceMaking Effective DecisionsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration
Applicants must have current UK professional registration. xsabvtc For further information please see
NHS Careers website (opens in a new window).Employer detailsEmployer nameUK Health Security AgencyAddressCore HQsBirmingham, Leeds, Liverpool or London (Canary Wharf)E14 4PUUnited KingdomEmployer's websiteEmployer detailsEmployer nameUK Health Security AgencyAddressCore HQsBirmingham, Leeds, Liverpool or London (Canary Wharf)E14 4PUUnited KingdomEmployer's website