Business Manager in Vauxhall

Everest Health Partnership is seeking an experienced Business Manager to provide strategic and operational leadership across our three Greenwich sites. Working closely with the GP Partners, Practice Manager and clinical and non-clinical leads, you will help shape services, strengthen team performance and support the delivery of safe, effective and sustainable patient care.

Your responsibilities will include overseeing NHS contract delivery and performance, financial planning and reporting, patient recall systems, information governance and continuous improvement. You will also build strong relationships with neighbouring practices and wider healthcare partners to support integrated care.

You will bring substantial management experience in general practice, primary care or a comparable complex service environment, alongside strong knowledge of NHS primary care contracts and demonstrable financial management skills. An organised, proactive and collaborative leader, you will be confident translating strategic priorities into practical plans and supporting teams through change.

This is an opportunity to play a central role in the partnerships development and make a meaningful contribution to local primary care.

Main duties of the job

Key Responsibilities

• Leadership and Communication

• Act as the main link between the GP Partners and the clinical and non-clinical leads, ensuring clear communication, accountability and timely escalation of issues.
• Translate partnership decisions and strategic priorities into practical objectives, workplans and measurable outcomes.
• Support and challenge leads to deliver agreed objectives, develop effective services and maintain consistent standards.
• Represent the practice at relevant internal and external meetings and maintain productive relationships with key stakeholders.
• Communicate opportunities with partners and assist in directing the organisation.
• Provide leadership and support to the Practice Manager (Non-Clinical Lead) to ensure that the practice is managed appropriately in line with all NHS and Statutory Regulations and Guidance.

About us

The Everest Health Partnership is a busy, forward-thinking GP practice operating across three sites in South East London: Eltham, Kidbrooke Village, Chislehurst. Serving a diverse and growing patient population of over 21,000 patients, with further expansion expected over the next 35 years as Kidbrooke continues to develop.

About the Practice

We are a well-organised training practice with a strong multidisciplinary team consisting of:

• 4 GP Partners
• 13 Salaried GPs
• 5 GP Registrars
• 2 Advanced Care Practitioners
• 4 Nurses
• 3 Pharmacists
• 2 Prescribing Clerks

Alongside our experienced clinical team, we have highly supportive administrative and clerical teams who work collaboratively to ensure smooth day-to-day operations and high standards of patient care.

Job responsibilities

Neighbourhood Working

• Develop, implement and review processes that improve collaborative neighbourhood working and support integrated patient care.
• Manage effective working relationships with neighbouring practices and the neighbourhood integrator.
• Identify opportunities for shared services, consistent pathways, better use of resources and improved patient outcomes.
• Coordinate the practice's contribution to neighbourhood initiatives, ensuring actions, risks and dependencies are monitored and reported.

Contract Management and Performance

• Manage the delivery, monitoring and reporting of NHS contractual requirements, including QOF, DES, LES and LIS.
• Maintain a clear overview of contractual specifications, deadlines, evidence requirements, claims and performance against targets.
• Work with clinical and non-clinical leads to agree remedial actions where delivery is at risk.
• Ensure submissions and claims are accurate, timely and supported by appropriate evidence.
• Identify opportunities to maximise legitimate practice income while maintaining quality, patient safety and contractual compliance.

Recall Team Management

• Lead and support the recall team, setting clear priorities, standards and performance expectations.
• Ensure recall processes are accurate, timely, equitable and aligned with contractual and clinical requirements.
• Monitor activity and outcomes, addressing backlogs, data-quality issues and capacity risks.
• Promote effective use of clinical systems, searches, reporting tools and standard operating procedures.

Financial Management

• Oversee the practices financial management arrangements, including budgeting, forecasting, cash flow, income monitoring and expenditure control.
• Provide the GP Partners with clear, timely financial reports and advice to support informed decision-making.
• Monitor contract income and claims, investigate variances and ensure appropriate financial controls are maintained.
• Work effectively with accountants, payroll providers, commissioners, suppliers and other financial stakeholders.
• Identify and implement opportunities to improve value for money, efficiency and long-term financial sustainability.

Data Protection and Information Governance

• Act as the practices Data Controller, providing independent advice and assurance to the GP Partners and staff on data protection, confidentiality and information governance matters.
• Monitor and promote compliance with the UK General Data Protection Regulation, the Data Protection Act 2018, the common law duty of confidentiality, NHS information governance requirements, the Caldicott Principles and relevant guidance from NHS England and the Information Commissioners Office.
• Oversee the practices completion and annual submission of the NHS Data Security and Protection Toolkit, ensuring that required evidence, assurance statements and improvement actions are accurate and completed within the relevant timescales.
• Ensure that appropriate data protection and information governance policies, privacy notices, maintained and reviewed regularly.
• Advise on and monitor Data Protection Impact Assessments for new or significantly changed systems, services, technologies or data-sharing arrangements.
• Support the lawful, fair and transparent processing of patient, staff and business information, including the identification and documentation of lawful bases for processing and the additional conditions required for special category health data.
• Lead or coordinate the assessment, documentation, investigation and escalation of personal data breaches and information governance incidents, including notification to NHS bodies, affected individuals and the Information Commissioners Office where required.
• Act as a point of contact for patients, staff, the Information Commissioners Office, NHS England, the Integrated Care Board and other relevant organisations on data protection and information governance matters.
• Support the Practice Manager in ensuring that staff receive appropriate data security, confidentiality and information governance induction, annual training and updates, and maintain records of training compliance.
• Provide regular reports to the GP Partners on data protection compliance, risks, incidents, audit findings and required improvement actions.

Governance and Continuous Improvement

• Maintain effective systems, policies and procedures within the postholder's areas of responsibility.
• Use performance information, audit and feedback to identify risks and drive continuous improvement.
• Ensure work is undertaken in line with confidentiality, information governance, equality, health and safety and relevant regulatory requirements.
• Undertake other duties appropriate to the seniority and purpose of the role, as agreed with the GP Partners.
• Review annual patient survey and develop/implement resultant action plan.
• Understand the role of CQC and support the inspection process.
• Engage with the Local Medical Committee (LMC), providing data and knowledge to inform their discussions.
• Attend Protected Learning events (PLTs) to support continuing professional development.
• Engage with the Institute of General Practice Management to undertake appropriate accreditation.

Person Specification

Qualifications

Essential Experience and Knowledge

• Substantial management experience in general practice, primary care or a comparable complex service environment.
• Strong working knowledge of NHS primary care contracts and performance frameworks, including QOF, DES, LES and LIS.
• Demonstrable experience of financial oversight, budgeting, income monitoring and management reporting.
• Experience of leading teams, implementing new processes and managing organisational change.
• Knowledge and understanding of NHS Information Governance policies and procedures and UK Data Protection laws and guidance.
• Understanding of partnership working across practices, PCNs, neighbourhoods and the wider health and care system.
• Understanding of employment contracts and HR processes to support the Practice Manager.

Essential Skills and Attributes

• Strategic, organised and able to convert priorities into deliverable plans.
• Excellent leadership, communication, negotiation and relationship-management skills.
• Confident in analysing financial and performance data and presenting clear recommendations.
• Proactive, resilient and able to manage competing priorities with sound judgement.
• Committed to collaborative working, high-quality patient care, equality and continuous improvement.
• Ability to manage conflict and engage with all team members.