Job summaryPatient
Co-Ordinator within our Medical Administration Team at Stennack Surgery St
Ives, Cornwall.Be
the First Voice of Care for our patients in a dream location where you can
take your lunch break at the beachMain duties of the jobAct as the
first port of call for patients contacting us in person, online, and via the
telephone.
Manage high volume
telephone and online enquiries in a calm, organised, and friendly manner.
Provide
clear, accurate information and support in a fast paced
busy environment.
Handle
confidential and sensitive information in line with GDPR
Remain calm,
empathetic, and solution focused during challenging or emotional conversations
Perform administrative
IT duties, including appointment booking, updating patient records, processing
prescription requestsAbout usWe are a large GP Surgery of approx. 12,000 patients working
from an inspiring Victorian grade 2 listed premises & spectacular seaside
location. We have 5 GP Partners, 4 Salaried GPs and a large Nursing/HCA team.
We are a pro-active, supportive & harmonious teamWho are committed to providing high quality patient care. We have an extended range of services on site
including: MIU, minor surgery, physiotherapy, counsellors,shared care
substance misuse, and social prescribing.DetailsDate posted21 September 2026Pay schemeOtherSalary
24,730 to 27,476 a year
ContractPermanentWorking pattern
Full-time,
Part-time
Reference numberA Job locationsThe Old Stennack SchoolThe StennackSt IvesCornwallTR26 1RUUnited KingdomJob descriptionJob responsibilitiesAs
a Patient Co-Ordinator,
you will join our fantastic medical admin team and will be the first person our
patients speak - whether they contact us face to face, online, or over the
telephone. We are looking for someone who really wants to make a difference,
whilst remaining calm, organised and friendly. You will provide high-quality
support, ensure patients receive the right care at the right time, and play a
vital role in the smooth running of our surgery. We want to provide the best
service possible for our patients and to do that we need energetic and
enthusiastic people who really care about helping our local community.
Job description
Job responsibilitiesAs
a Patient Co-Ordinator,
you will join our fantastic medical admin team and will be the first person our
patients speak - whether they contact us face to face, online, or over the
telephone. We are looking for someone who really wants to make a difference,
whilst remaining calm, organised and friendly. You will provide high-quality
support, ensure patients receive the right care at the right time, and play a
vital role in the smooth running of our surgery. We want to provide the best
service possible for our patients and to do that we need energetic and
enthusiastic people who really care about helping our local community.Person Specification
Experience
EssentialNo Essential ExperienceDesirableFriendly, patient focused, and able to deliver excellent customer service. Can-do attitude, calm and collected under pressure and able to handle difficult conversations professionally. Highly organised & strong attention to detail. Highly confident using IT systems with the ability to learn new software and processes quickly. Fabulous Team Player, able to work in a busy NHS environment
Qualifications
EssentialNo Essential qualificationsDesirableGCSE or equivalent
Person Specification
Experience
EssentialNo Essential ExperienceDesirableFriendly, patient focused, and able to deliver excellent customer service. Can-do attitude, calm and collected under pressure and able to handle difficult conversations professionally. Highly organised & strong attention to detail. Highly confident using IT systems with the ability to learn new software and processes quickly. Fabulous Team Player, able to work in a busy NHS environment
Qualifications
EssentialNo Essential qualificationsDesirableGCSE or equivalentDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameStennack SurgeryAddressThe Old Stennack SchoolThe StennackSt IvesCornwallTR26 1RUUnited KingdomEmployer's websiteEmployer detailsEmployer nameStennack SurgeryAddressThe Old Stennack SchoolThe StennackSt IvesCornwallTR26 1RUUnited KingdomEmployer's website
Patient Co-Ordinator in Truro employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
