Dispenser in Truro

Job summaryDISPENSER 22.5 hours per week - We are looking for a cheerful, conscientious and adaptable person to join our dispensing team. Applicants should possess: NVQ2 Dispensing skills or equivalent; computer-literacy; excellent communication skills; confident telephone manner; and the ability to remain calm under pressure. Training is provided for a suitable applicant. This post is available for full-time or part-time hours, with some flexibility to work daytime and evening hours. Flexibility to cover annual leave or sick leave is essential.Benefits include optional NHS Superannuation Pension Scheme and uniform provided.Main duties of the jobThe post-holder will project a positive and friendly image to dispensary patients and other visitors, and deal with queries in a professional, courteous and efficient way.Assist in the preparation and dispensing of prescriptions and assist with stock control, ordering and re-stocking of the dispensary.About usTo find out more about Marazion Surgery please visit our website: www.marazionsurgery.comVision Statement:Our objective is to provide accessible, personalised, effective and high-quality General Practice Services, that meet the health needs of all our patients. To empower them to lead healthier lives through innovation, education, and collaboration.Please see our website for our Aims & Objectives.DetailsDate posted24 August 2026Pay schemeOtherSalary Depending on experience ContractPermanentWorking pattern Part-time Reference numberA3370-26-0004Job locationsMarazion SurgeryGwallon LaneMarazionCornwallTR17 0HWUnited KingdomJob descriptionJob responsibilitiesJob Description:JOB TITLE: DISPENSERREPORTS TO: Dispensary Operations Manager / Practice ManagerHOURS: 22.5 hrs/weekJob Summary:The post-holder will project a positive and friendly image to dispensary patients and other visitors, and deal with queries in a professional, courteous and efficient way. Assist in the preparation and dispensing of prescriptions and assist with stock control, ordering and re-stocking of the dispensary.Duties & Responsibilities:Main Tasks of RoleDispensing medicationsDealing with telephone enquiries and synchronising medication requests for patientsPrinting Dosett box prescriptionsEntering weekly medication reviews on the computer for each doctorDealing with Electronic Transfer of Prescriptions (ETP)Deal with any patient queries Sort old prescriptions that have been removed from the shelves as they have not been collected by patientsMedication reconciliationCompleting DRUMSCounting prescriptionsPreparing prescriptions for the PPA at the end of each monthOrdering bags, bottles, labels and other sundriesPutting medications awayStock rotation at the end of each monthReviewing protocols within the DepartmentDispensing:Dispensing acute prescriptions.Dispensing repeat prescriptions requests received by telephone calls, online or by e-mail, from the outlying villages and those delivered to the surgery.Updating patients repeat screens on Doctors instructions.Dispensing private prescriptions.Dispensing blacklisted prescriptions, pricing and recording them.Checking colleagues dispensing.Dosett box packaging and checking Dosett boxes.Ensuring the Dispensary area remains clean and tidy.Prescriptions:Handing out prescriptions and collecting charges when appropriate.Liaising with medication delivery service.Taking prescription repeats over the telephone and at the front desk.Generating prescriptions.Collecting private charges for blacklisted medications, vaccines and holiday prophylactic medication.Completing backs of prescriptions.Sorting, stamping, and endorsing prescriptions.Processing and bundling prescriptions for the Prescription Pricing Authority.Stock Control:Ordering appropriate quantities of goods via the wholesalers computer link.Checking goods as and when they are delivered and recording generic details.Being responsible for the receipt and recording of controlled drugs.Returning incorrect goods to the wholesalers.Stocking shelves, refrigerators and other storage areas using rotation method.Removing out of date stock from the shelves, refrigerators and other storage areas.Disposal of returned unused medicines.Other:Assist with training of Trainee Dispensers.Undertake Dispensary Review of Medicines with patients.Participate in ongoing and ad hoc audits. This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners, the Dispensary Supervisor or the Practice Manager. Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:Using personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsReporting potential risks identified.Please note that this position requires a standing position for long periods.Equality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:NVQ2 in Dispensary in General Practice is the minimum qualification required for this position. If not already held, enrolment on this course will be required within three months of commencing employment and completion of the qualification expected within an agreed reasonable timeframe.Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Achievement of the Dispensary Services Quality Scheme.Quality:The post-holder will strive to maintain quality within the practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources.Communication:The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordingly.Contribution to the Implementation of Services:The post-holder will:Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate. Job description Job responsibilitiesJob Description:JOB TITLE: DISPENSERREPORTS TO: Dispensary Operations Manager / Practice ManagerHOURS: 22.5 hrs/weekJob Summary:The post-holder will project a positive and friendly image to dispensary patients and other visitors, and deal with queries in a professional, courteous and efficient way. Assist in the preparation and dispensing of prescriptions and assist with stock control, ordering and re-stocking of the dispensary.Duties & Responsibilities:Main Tasks of RoleDispensing medicationsDealing with telephone enquiries and synchronising medication requests for patientsPrinting Dosett box prescriptionsEntering weekly medication reviews on the computer for each doctorDealing with Electronic Transfer of Prescriptions (ETP)Deal with any patient queries Sort old prescriptions that have been removed from the shelves as they have not been collected by patientsMedication reconciliationCompleting DRUMSCounting prescriptionsPreparing prescriptions for the PPA at the end of each monthOrdering bags, bottles, labels and other sundriesPutting medications awayStock rotation at the end of each monthReviewing protocols within the DepartmentDispensing:Dispensing acute prescriptions.Dispensing repeat prescriptions requests received by telephone calls, online or by e-mail, from the outlying villages and those delivered to the surgery.Updating patients repeat screens on Doctors instructions.Dispensing private prescriptions.Dispensing blacklisted prescriptions, pricing and recording them.Checking colleagues dispensing.Dosett box packaging and checking Dosett boxes.Ensuring the Dispensary area remains clean and tidy.Prescriptions:Handing out prescriptions and collecting charges when appropriate.Liaising with medication delivery service.Taking prescription repeats over the telephone and at the front desk.Generating prescriptions.Collecting private charges for blacklisted medications, vaccines and holiday prophylactic medication.Completing backs of prescriptions.Sorting, stamping, and endorsing prescriptions.Processing and bundling prescriptions for the Prescription Pricing Authority.Stock Control:Ordering appropriate quantities of goods via the wholesalers computer link.Checking goods as and when they are delivered and recording generic details.Being responsible for the receipt and recording of controlled drugs.Returning incorrect goods to the wholesalers.Stocking shelves, refrigerators and other storage areas using rotation method.Removing out of date stock from the shelves, refrigerators and other storage areas.Disposal of returned unused medicines.Other:Assist with training of Trainee Dispensers.Undertake Dispensary Review of Medicines with patients.Participate in ongoing and ad hoc audits. This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners, the Dispensary Supervisor or the Practice Manager. Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:Using personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsReporting potential risks identified.Please note that this position requires a standing position for long periods.Equality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:NVQ2 in Dispensary in General Practice is the minimum qualification required for this position. If not already held, enrolment on this course will be required within three months of commencing employment and completion of the qualification expected within an agreed reasonable timeframe.Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Achievement of the Dispensary Services Quality Scheme.Quality:The post-holder will strive to maintain quality within the practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources.Communication:The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordingly.Contribution to the Implementation of Services:The post-holder will:Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate.Person Specification Qualifications DesirableNVQ2 Dispensing skills or equivalent Person Specification Qualifications DesirableNVQ2 Dispensing skills or equivalentDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameMarazion SurgeryAddressMarazion SurgeryGwallon LaneMarazionCornwallTR17 0HWUnited KingdomEmployer's websiteEmployer detailsEmployer nameMarazion SurgeryAddressMarazion SurgeryGwallon LaneMarazionCornwallTR17 0HWUnited KingdomEmployer's website