At a Glance
- Tasks: Be the friendly face of our GP practice, assisting patients and managing queries.
- Company: Join a supportive and professional team at Wellington Medical Centre.
- Benefits: Enjoy NHS pension, life assurance, discounts, and opportunities for personal growth.
- Other info: Flexible hours available; perfect for students seeking part-time work.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSEs in Maths and English; customer service experience is a plus.
The predicted salary is between 12 - 13 £ per hour.
Are you looking for an exciting opportunity to join a supportive, professional and friendly GP Practice Team? We are looking to recruit members of the Patient Services Team to join our practice in Wellington. We are happy to consider either full-time or part-time hours, provided that the working pattern covers the surgery's opening hours, from 8:00am to 6:00pm.
The Patient Services Advisors provide the first point of contact for patients while projecting a positive and friendly image to them and to other visitors, either in person or via the telephone, and to direct patient queries appropriately in a courteous and efficient way. They are responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team.
Main duties of the job:
- Assisting patients via the telephone or face to face in an efficient and caring manner.
- Being the first point of contact for patients and all visitors to the surgery, presenting a calm and friendly image.
- Dealing with enquiries efficiently, courteously and with respect, ensuring that the correct details are recorded and either answered or forwarded promptly to relevant personnel.
- Making appointments and operating the appointments system as directed by the GP Partners.
- Receiving requests for repeat prescriptions and ensuring that requests are acted upon in accordance with Practice policies and procedures.
- Explaining practice registration arrangements and formal requirements to new patients and those seeking temporary registration.
- Opening the premises punctually in the morning and making all necessary preparations to receive patients.
- Ensuring that the rights, confidentiality and privacy of the patient are observed at all times.
Wellington Medical Centre is a well-established, large training practice, providing high quality care to our 22,600 patients. We will ensure that you feel welcome, well supported and a valued member of our team.
Benefits of working for Wellington Medical Centre:
- Access to the NHS Pension Scheme with 20% employer contribution.
- Life assurance scheme via the NHS Pension scheme.
- Dedication to staff development and educational opportunities.
- NHS & Blue Light Card Discounts.
- Frequent social outings.
Person Specification:
Qualifications:
- Essential: 4 GCSE (or equivalent) Maths & English.
- Desirable: Customer service qualification.
Knowledge and Skills:
- Essential: Good vocabulary, accurate spelling, clear handwriting, accurate with attention to detail, ability to understand and comply with the need for strict confidentiality, able to operate in Windows applications, good interpersonal skills with people face to face and over the telephone.
- Desirable: Knowledge of medical terminology.
Experience:
- Essential: Experience working in a front-line position.
- Desirable: Experience of working in a multi-disciplinary team environment, possibly in a medical setting, public service or customer care setting, experience of EMIS Web (our clinical database system), direct experience of working with a PC workstation, previous experience working in GP surgery, other medical setting, dental, public service.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Advisor in Taunton employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor in Taunton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National Health Service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National Health Service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National Health Service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Services Advisor in Taunton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National Health Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National Health Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National Health Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National Health Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National Health Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National Health Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
