Job summaryAs an Outpatient Appointments Senior Administrator, you will provide comprehensive administrative support to the Outpatient Appointments service, ensuring patient referrals and appointments are managed efficiently, accurately and within agreed timescales. You will play a key role in supporting patient access to services, maintaining waiting lists, monitoring clinic utilisation and contributing to the achievement of local and national access targets.The post holder will act as a senior member of the team, supporting the service with the day-to-day coordination of workload, supervising staff in their absence and providing guidance to colleagues. You will liaise with patients, clinicians and a wide range of internal and external stakeholders, delivering a high standard of customer service while ensuring compliance with Trust policies, data quality standards and Referral to Treatment (RTT) requirements.Main duties of the jobManage outpatient referrals, appointments and waiting lists in line with specialty guidance, Trust policies and RTT requirements.Monitor worklists, patient tracking lists and clinic utilisation to support local and national access targets.Coordinate clinic changes and cancellations, ensuring patients are rebooked promptly and waiting time standards are maintained.Provide a high standard of customer service, responding to enquiries from patients, carers, clinicians and colleagues in a professional and timely manner.Maintain accurate patient records and ensure compliance with information governance and confidentiality standards.Support the day-to-day coordination of the Outpatient Appointments team, including workload allocation and staff support.Assist with staff induction, training and development and provide supervisory cover in the absence of the Outpatient Appointments Supervisor.Monitor call centre performance and DNA reminder services to ensure service standards are met.Produce and maintain reports relating to waiting lists, activity and attendance data.Work flexibly across the department, providing cross-cover and contributing to continuous service improvement and compliance with Trust values and procedures.About usAt Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.DetailsDate posted06 October 2026Pay schemeAgenda for changeBandBand 3Salary
25,760 to 27,476 a year
ContractPermanentWorking pattern
Full-time
Reference number184-OL-OR-6022Job locationsCounty HallThe CrescentTauntonSomersetTA1 4DYUnited KingdomJob descriptionJob responsibilitiesPlease see attached Job Description & Person Specification for further details of duties and responsibilities.
Job description
Job responsibilitiesPlease see attached Job Description & Person Specification for further details of duties and responsibilities.Person Specification
Qualifications
EssentialMinimum of 5 GSCEs including English Language and Maths or functional skillsLevel 2 qualifications or equivalent level of experience
Experience
EssentialExperience of working in a healthcare setting/previous experience of NHS administration processesExperience of dealing with patients/customersEvidence of prioritising workloads/good time managementProven experience of working well as part of a teamDesirableMinimum 1 year office experience within last 5 yearsExperience of high volume contacts with patients/customers using the telephoneSupervisory/HR experiencePlanning & Organisational Skills including allocation of workload to a team, prioritising workload for self and others.
Additional Criteria
EssentialIT literate; including recent experience of using Microsoft packages such as Word, Outlook and ExcelMust be able to communicate in English Language, both written and verbally appropriateExcellent communication skills, able to communicate effectively at all levelsAbility to maintain good quality professional relationships even when dealing with contentious mattersAbility to communicate, allocate and delegate where requiredDesirableKnowledge of medical terminologyWorking knowledge of in-house hospital systems
Person Specification
Qualifications
EssentialMinimum of 5 GSCEs including English Language and Maths or functional skillsLevel 2 qualifications or equivalent level of experience
Experience
EssentialExperience of working in a healthcare setting/previous experience of NHS administration processesExperience of dealing with patients/customersEvidence of prioritising workloads/good time managementProven experience of working well as part of a teamDesirableMinimum 1 year office experience within last 5 yearsExperience of high volume contacts with patients/customers using the telephoneSupervisory/HR experiencePlanning & Organisational Skills including allocation of workload to a team, prioritising workload for self and others.
Additional Criteria
EssentialIT literate; including recent experience of using Microsoft packages such as Word, Outlook and ExcelMust be able to communicate in English Language, both written and verbally appropriateExcellent communication skills, able to communicate effectively at all levelsAbility to maintain good quality professional relationships even when dealing with contentious mattersAbility to communicate, allocate and delegate where requiredDesirableKnowledge of medical terminologyWorking knowledge of in-house hospital systemsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameSomerset NHS Foundation TrustAddressCounty HallThe CrescentTauntonSomersetTA1 4DYUnited KingdomEmployer's websiteEmployer detailsEmployer nameSomerset NHS Foundation TrustAddressCounty HallThe CrescentTauntonSomersetTA1 4DYUnited KingdomEmployer's website
Outpatient Senior Appointment Administrator in Taunton employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
