Job summaryWorking as a member of the small Orthopaedic Assessment Service Booking Team, you will be responsible for providing a booking service to the Orthopaedic Assessment Service in accordance with Trust policies and to ensure services are sensitive to patients' needs.You will be the first point of contact for patients, relatives and carer's accessing the Orthopaedic Assessment Service (usually by phone) and will involve entering patient details on to IT systems and booking appointments.Full-time. Part-time and job share also considered.Main duties of the jobFirst point of contact for patients wishing to access the Orthopaedic Assessment Service.Receive telephone calls or emails from patients, carers and relatives with regards to booking their appointment within the Orthopaedic Assessment Service.Book appointments for patients using the eReferrals and Rio systems, ensuring that any referrals have been triaged and book the appointments using the advice and guidance provided by the clinicians.Update patient information as necessary.Deal with queries received from patients, relatives, GP practices, clinicians and medical secretaries.About usAt Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.DetailsDate posted08 October 2026Pay schemeAgenda for changeBandBand 2Salary
25,272 to 25,272 a year
pro rata
ContractPermanentWorking pattern
Full-time,
Part-time,
Job share
Reference number184-OL-BL-5925Job locationsBridgwater Community HospitalBower LaneBridgwaterSomersetTA6 4GUUnited KingdomJob descriptionJob responsibilitiesPlease see attached Job Description & Person Specification for further details of duties and responsibilities.
Job description
Job responsibilitiesPlease see attached Job Description & Person Specification for further details of duties and responsibilities.Person Specification
Qualifications
EssentialIT LiterateClait/ECDL or equivalent experienceDesirableBusiness and Administration NVQ 2 or equivalent level of knowledge
Experience
EssentialCustomer Service/Care experiencePrevious administration experienceExperience of telephone communication
Additional Criteria
EssentialAbility to work on own initiativeExcellent communication skillsGood telephone mannerGood organisational skillsEvidence of a good standard of literacy/English language skillsTeam PlayerDesirableExperience and knowledge of hospital procedures and computer systems, such as RIO & Maxims
Person Specification
Qualifications
EssentialIT LiterateClait/ECDL or equivalent experienceDesirableBusiness and Administration NVQ 2 or equivalent level of knowledge
Experience
EssentialCustomer Service/Care experiencePrevious administration experienceExperience of telephone communication
Additional Criteria
EssentialAbility to work on own initiativeExcellent communication skillsGood telephone mannerGood organisational skillsEvidence of a good standard of literacy/English language skillsTeam PlayerDesirableExperience and knowledge of hospital procedures and computer systems, such as RIO & MaximsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameSomerset NHS Foundation TrustAddressBridgwater Community HospitalBower LaneBridgwaterSomersetTA6 4GUUnited KingdomEmployer's websiteEmployer detailsEmployer nameSomerset NHS Foundation TrustAddressBridgwater Community HospitalBower LaneBridgwaterSomersetTA6 4GUUnited KingdomEmployer's website
Booking Officer - Orthopaedic Assessment Service in Taunton employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
