Ward Host Supervisor in Surrey

Job summaryAn exciting opportunity has arisen for a motivated and enthusiastic Ward Host Supervisor to join the Catering Team at Frimley Park Hospital.This is a rewarding role where you will play an important part in enhancing the patient experience by helping to deliver a high-quality ward catering service across the hospital. Working closely with the Food Service Manager (FSM), you will support the day-to-day delivery of patient meal services, ensuring excellent standards of food quality, hygiene, customer care and patient satisfaction are consistently achieved.You will lead and support your team by planning, organising, motivating and training staff to deliver a professional, caring and efficient service.You must have previous experience in a supervisory or managerial role, ideally within the hospitality sector or a similar customer-focused service environment, with the ability to lead, support and manage staff effectively in a busy and demanding settingThe role also involves building positive working relationships with ward-based clinical teams to help meet patients' nutritional needs and improve the overall mealtime experience.If you are passionate about customer service, team leadership and delivering high standards within a healthcare environment, we would love to hear from you.Previous applicants need not apply.Main duties of the jobSupport the Food Service Manager (FSM) in delivering a professional and patient-focused ward catering service across Frimley Park HospitalSupervise, motivate and support Ward Hosts to ensure high standards of service, cleanliness and hygiene are maintained at all timesDevelop positive working relationships with ward teams to enhance the patient mealtime experience and support patients' nutritional requirementsPromote excellent customer care for patients, relatives and visitors, ensuring privacy, dignity and respect are always maintainedAssist in identifying opportunities to improve service quality and contribute to continuous improvement initiativesMaintain awareness of menu content, allergens, food intolerances and portion control requirementsEnsure all food is presented and served to a high standard in line with Trust procedures and food safety regulationsMonitor food quality, temperatures and service standards through audits, inspections and customer feedbackSupport compliance with HACCP (Hazard Analysis of Critical Control Points) procedures, including hygiene and cleanliness checks within areas of responsibilityRespond to and resolve complaints professionally in line with departmental procedures, escalating concerns where appropriateWork collaboratively with colleagues across Catering and Hotel Services to maintain and improve service deliveryAct as a positive ambassador for the Catering Department and Frimley Health NHS Foundation TrusAbout usPlease note that this role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK for the full duration of the post.Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.Frimley Health Trust benefits on VimeoDetailsDate posted11 September 2026Pay schemeAgenda for changeBandBand 3Salary 27,106 to 28,850 a year per annum incl HCAS ContractPermanentWorking pattern Full-time Reference number151-LC477-DJob locationsFrimley Park HospitalPortsmouth RoadFrimley, SurreyGU16 7UJUnited KingdomJob descriptionJob responsibilitiesPlease see Job Description and Person Specification for further information.We are looking for someone who:Has previous supervisory experience within catering, hospitality or food serviceDemonstrates excellent communication and interpersonal skillsIs organised, proactive and able to lead a team effectivelyHas a strong understanding of food hygiene and customer service standardsIs passionate about delivering an excellent patient experienceWorks well under pressure and can manage competing priorities in a busy healthcare environmenWhy Join UsAt Frimley Health NHS Foundation Trust, we are committed to providing high-quality care and creating a supportive environment for our staff. You will be part of a friendly and dedicated team where your contribution will make a real difference to patients every day.We reserve the right to close the advert early if sufficient applications have been received. Job description Job responsibilitiesPlease see Job Description and Person Specification for further information.We are looking for someone who:Has previous supervisory experience within catering, hospitality or food serviceDemonstrates excellent communication and interpersonal skillsIs organised, proactive and able to lead a team effectivelyHas a strong understanding of food hygiene and customer service standardsIs passionate about delivering an excellent patient experienceWorks well under pressure and can manage competing priorities in a busy healthcare environmenWhy Join UsAt Frimley Health NHS Foundation Trust, we are committed to providing high-quality care and creating a supportive environment for our staff. You will be part of a friendly and dedicated team where your contribution will make a real difference to patients every day.We reserve the right to close the advert early if sufficient applications have been received.Person Specification Qualifications EssentialNVQ Supervisory Certificate or the equivalent supervisory or managerial experienceLevel 2 Certificate in Food HygieneDesirableFood Hygiene Level 3 Award in Food Safety in CateringHealth and Safety, COSHH, Moving and HandlingNEBSS and/or OND qualification and/or similar qualification Skills & Knowledge EssentialAbility to work efficiently with good time management skillsStrong and effective supervisory skillsNumeracy and literacy skills and financial awarenessGood interpersonal skills; able to deal with difficult situationsAbility to work effectively under pressureDesirableInnovative approach to service provision to enable a modern NHS catering serviceReport writingProject work Experience EssentialGood IT SkillsEssential interpersonal skillsExperience of managing 50 plus catering team in a patients facing environmentCustomer care experienceDesirableExperience of working in a service led and customer focused environmentPrevious experience in a healthcare environment Special Requirements EssentialMust be able to work and travel between sites when necessary Person Specification Qualifications EssentialNVQ Supervisory Certificate or the equivalent supervisory or managerial experienceLevel 2 Certificate in Food HygieneDesirableFood Hygiene Level 3 Award in Food Safety in CateringHealth and Safety, COSHH, Moving and HandlingNEBSS and/or OND qualification and/or similar qualification Skills & Knowledge EssentialAbility to work efficiently with good time management skillsStrong and effective supervisory skillsNumeracy and literacy skills and financial awarenessGood interpersonal skills; able to deal with difficult situationsAbility to work effectively under pressureDesirableInnovative approach to service provision to enable a modern NHS catering serviceReport writingProject work Experience EssentialGood IT SkillsEssential interpersonal skillsExperience of managing 50 plus catering team in a patients facing environmentCustomer care experienceDesirableExperience of working in a service led and customer focused environmentPrevious experience in a healthcare environment Special Requirements EssentialMust be able to work and travel between sites when necessaryDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameFrimley Health NHS Foundation TrustAddressFrimley Park HospitalPortsmouth RoadFrimley, SurreyGU16 7UJUnited KingdomEmployer's websiteEmployer detailsEmployer nameFrimley Health NHS Foundation TrustAddressFrimley Park HospitalPortsmouth RoadFrimley, SurreyGU16 7UJUnited KingdomEmployer's website