Performance Operations Manager in Surrey

Job summaryBourne Health is a growing multi-practice primary care organisation, and were looking for a Performance Operations Manager to join our central operations team.Youll make sure our performance data is accurate, on time and trusted, and that our practices receive the income theyve earned. Youll work closely with senior leaders, and your work will directly shape how our practices perform.This role suits someone with NHS primary care experience, a sharp eye for detail and a love of meeting deadlines.Its a permanent, full-time post with hybrid working. If you take pride in getting things right, wed love to hear from you.Main duties of the jobOversee performance reporting across our practicesMake sure data is accurate and delivered on timeManage NHS claims and submissionsSupport practices to improve performanceWork with clinical systems to produce reportsHelp keep processes clear and well documentedKeep senior leaders updated on performanceAbout usAt Bourne Health, we bring together a group of GP practices with a shared aim: delivering excellent, well-run general practice for our patients and communities.Our central operations team keeps everything running smoothly behind the scenes, so our clinicians and practice teams can focus on what matters most: patient care. Were a close-knit, supportive team that values reliability, honesty and a willingness to roll up your sleeves. We celebrate good work and are always looking for smarter ways of doing things.Why join us:A permanent, full-time roleTraining and professional developmentA friendly, collaborative teamThe opportunity to make a real impact across our practicesWe are committed to equal opportunities and welcome applications from all sections of the community.DetailsDate posted11 November 2026Pay schemeOtherSalary Depending on experience ContractPermanentWorking pattern Full-time Reference numberA1332-26-0018Job locationsPurley War Memorial Hospital856 Brighton RoadPurleySurreyCR8 2YLUnited KingdomJob descriptionJob responsibilitiesPurpose of the roleThe Performance Operations Manager supports the smooth running of our practices by making sure performance information is accurate, timely and reliable. The post-holder works closely with senior leaders and practice teams.Key responsibilitiesOversee performance reportingSupport practices to improve performanceManage NHS claims and submissionsPromote good data quality and governanceHelp improve the way we workKeep senior leaders informedGeneralFollow Bourne Health policies and proceduresTake part in training and professional developmentCarry out other duties appropriate to the roleThis job description is not exhaustive and may change as the organisation develops. Job description Job responsibilitiesPurpose of the roleThe Performance Operations Manager supports the smooth running of our practices by making sure performance information is accurate, timely and reliable. The post-holder works closely with senior leaders and practice teams.Key responsibilitiesOversee performance reportingSupport practices to improve performanceManage NHS claims and submissionsPromote good data quality and governanceHelp improve the way we workKeep senior leaders informedGeneralFollow Bourne Health policies and proceduresTake part in training and professional developmentCarry out other duties appropriate to the roleThis job description is not exhaustive and may change as the organisation develops.Person Specification Experience EssentialExperience working in an NHS or healthcare settingExperience of data entry and reportingExperience of working to deadlinesDesirableExperience in GP practice or primary careExperience of using clinical systems such as EMIS Experience of NHS claims or submissions Qualifications EssentialGCSEs (or equivalent) in English and Maths at grade C/4 or aboveGood IT skills, including Microsoft OfficeDesirableNVQ Level 3 (or equivalent) in Business Administration or a related subjectECDL or other IT qualification Person Specification Experience EssentialExperience working in an NHS or healthcare settingExperience of data entry and reportingExperience of working to deadlinesDesirableExperience in GP practice or primary careExperience of using clinical systems such as EMIS Experience of NHS claims or submissions Qualifications EssentialGCSEs (or equivalent) in English and Maths at grade C/4 or aboveGood IT skills, including Microsoft OfficeDesirableNVQ Level 3 (or equivalent) in Business Administration or a related subjectECDL or other IT qualificationDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameKeston and Moorings Medical PracticeAddressPurley War Memorial Hospital856 Brighton RoadPurleySurreyCR8 2YLUnited KingdomEmployer's websiteEmployer detailsEmployer nameKeston and Moorings Medical PracticeAddressPurley War Memorial Hospital856 Brighton RoadPurleySurreyCR8 2YLUnited KingdomEmployer's website