At a Glance
- Tasks: Welcome patients, manage appointments, and ensure smooth front desk operations.
- Company: Community-focused healthcare practice dedicated to compassionate patient care.
- Benefits: Competitive pay, NHS Pension, corporate rewards, and career development opportunities.
- Other info: Join a supportive team and contribute to local health initiatives.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Experience with patients, GCSE maths and English, and a commitment to personal growth.
The predicted salary is between 22050 - 26950 £ per year.
Overview
In this role you ensure patients are welcomed and directed to the right team, keeping the front desk and telephone lines running smoothly.
You support the daily operations of our practice, coordinate appointments, and handle patient and clinician queries with care.
You will work across front-of-house and admin systems to uphold high-quality, compassionate patient care.
This is a community-focused role with opportunities to contribute to local services and vaccination programmes.
- Pay / Benefits
- competitive pay
- NHS Pension Scheme
- corporate rewards package
- career development opportunities
Responsibilities
- Greet patients and visitors
- Book and amend appointments per procedures
- Respond to and redirect requests
- Maintain up-to-date computerised appointment system
- Set up new patients on the system
- Sort and distribute post and results for scanning
- Manage authorised prescriptions distribution
- Answer phone calls with proper documentation
- Update computerised links system
- Provide warm, welcoming contact and assist in day-to-day front-of-house operations
- Coordinate information between patients, carers, doctors and other professionals
- Organise in-practice appointments and follow-ups for high-quality care
- Key requirements
- Demonstrable experience of working with patients
- Experience of working in general practice or multi-disciplinary settings (desirable)
- GCSE maths and English or equivalent
- Commitment to professional and personal development
- Experience with healthcare professionals or NHS/social care environments (desirable)
- Awareness of patient confidentiality and data protection
- Ability to manage workload and meet deadlines
- Warm and welcoming demeanor
- Compassionate and patient-centered approach
- Clear communication with patients and staff
- Computerised appointment system
- ANIMA (Triage system)
- GP2GP and medical record handling
First Contact Medical Administrator in Surrey employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
