Job summaryAs a Care Co-ordinator, you will play a key role in supporting patients to access the right care at the right time. Working as part of the multidisciplinary practice team, you will coordinate care for patients with complex or long-term health needs, helping to improve their experience and health outcomes. The role involves liaising with healthcare professionals, community services, patients, and carers, maintaining accurate records, and ensuring care is well organised, person-centred, and delivered in line with NHS and practice standards. Excellent communication, organisational skills, and a compassionate approach are essential.
Main duties of the jobThe Care Co-ordinator will support the delivery of high-quality, person-centred care by coordinating services for patients with complex or long-term health needs. Working closely with GPs, nurses, the wider multidisciplinary team, community services, and external agencies, the post holder will help ensure patients receive the right care at the right time.
Key responsibilities include coordinating patient care, monitoring referrals and care pathways, supporting multidisciplinary team meetings, maintaining accurate patient records, communicating effectively with patients and carers, and signposting patients to appropriate health, social care, and voluntary sector services. The Care Co-ordinator will also support proactive patient management, contribute to service improvement, and ensure all work is carried out in line with practice policies, NHS standards, information governance, and safeguarding requirements.
About usWe are a friendly, well-established semi-rural GP practice committed to providing high-quality, patient-centred care to our local community. We pride ourselves on maintaining a welcoming, supportive environment where patients are treated with compassion, respect, and continuity of care.
As a true "family practice," we value the relationships we build with our patients and strive to provide personalised care across all stages of life. Our dedicated multidisciplinary team works closely together to deliver excellent clinical care while supporting one another in a positive and collaborative workplace.
We are committed to the ongoing development and wellbeing of our staff and offer a supportive environment where everyone is encouraged to contribute ideas, develop their skills, and play an active role in improving services for our patients.
DetailsDate posted24 August 2026Pay schemeOtherSalary
Depending on experience
ContractPermanentWorking pattern
Full-time,
Part-time
Reference numberA0879-26-0009Job locationsBarton SurgeryShort LaneBurton-on-trentStaffordshireDE13 8LTUnited KingdomJob descriptionJob responsibilitiesThe Care Co-ordinator plays an important role in supporting the delivery of high-quality, patient-centred care. Working as part of the multidisciplinary team, the post holder will coordinate care for patients with complex, long-term or multiple health needs, ensuring they receive timely, appropriate, and well-coordinated support.
The role involves working closely with GPs, nurses, practice staff, community services, and external organisations to improve communication, reduce barriers to care, and enhance the patient experience. The Care Co-ordinator will provide administrative and coordination support while helping patients navigate health and care services.
Job description
Job responsibilitiesThe Care Co-ordinator plays an important role in supporting the delivery of high-quality, patient-centred care. Working as part of the multidisciplinary team, the post holder will coordinate care for patients with complex, long-term or multiple health needs, ensuring they receive timely, appropriate, and well-coordinated support.
The role involves working closely with GPs, nurses, practice staff, community services, and external organisations to improve communication, reduce barriers to care, and enhance the patient experience. The Care Co-ordinator will provide administrative and coordination support while helping patients navigate health and care services. Person Specification
Experience
EssentialExperienceEssentialPrevious experience working as a Care Co-ordinator within a GP practice, Primary Care Network (PCN), or other NHS healthcare setting.
Experience coordinating care for patients with complex, long-term, or multiple health conditions.
Experience working within a multidisciplinary team and liaising with healthcare professionals, community services, and external agencies.
Experience managing patient caseloads, care pathways, referrals, and follow-up activities.
Experience handling confidential information and maintaining accurate patient records.
Experience using EMIS Web Experience managing a busy workload and working to competing priorities.
DesirableDesirableExperience working within Primary Care Networks (PCNs).Knowledge of personalised care, care planning, and population health management.
Experience supporting frailty, long-term condition management, or proactive care programmes.
Experience contributing to quality improvement initiatives within primary care.
Person Specification
Experience
EssentialExperienceEssentialPrevious experience working as a Care Co-ordinator within a GP practice, Primary Care Network (PCN), or other NHS healthcare setting.
Experience coordinating care for patients with complex, long-term, or multiple health conditions.
Experience working within a multidisciplinary team and liaising with healthcare professionals, community services, and external agencies.
Experience managing patient caseloads, care pathways, referrals, and follow-up activities.
Experience handling confidential information and maintaining accurate patient records.
Experience using EMIS Web Experience managing a busy workload and working to competing priorities.
DesirableDesirableExperience working within Primary Care Networks (PCNs).Knowledge of personalised care, care planning, and population health management.
Experience supporting frailty, long-term condition management, or proactive care programmes.
Experience contributing to quality improvement initiatives within primary care.
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).Employer detailsEmployer nameBarton Family PracticeAddressBarton SurgeryShort LaneBurton-on-trentStaffordshireDE13 8LTUnited KingdomEmployer's websiteEmployer detailsEmployer nameBarton Family PracticeAddressBarton SurgeryShort LaneBurton-on-trentStaffordshireDE13 8LTUnited KingdomEmployer's website
Care Co-ordinator in Stoke-on-Trent employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
