At a Glance
- Tasks: Lead the design and improvement of digital systems for patient care.
- Company: Join a forward-thinking NHS Trust dedicated to outstanding patient service.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on inclusion and continuous improvement.
- Why this job: Make a real difference in healthcare by managing innovative digital products.
- Qualifications: Degree in Health Informatics or related field; experience in digital product management required.
The predicted salary is between 57528 - 64750 £ per year.
We are recruiting for a Digital Product Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The role supports the design, development, implementation, and ongoing improvement of clinical and operational digital systems, with a strong focus on electronic patient record (EPR) and related digital products. The post holder will work across clinical, operational, technical, and supplier teams to ensure systems meet user needs and align with organisational priorities.
A key part of the role involves managing the full product lifecycle, from discovery and requirements gathering through to delivery, adoption, optimisation, and continuous improvement. The post holder will translate user and service needs into clear product backlogs, user stories, and delivery outcomes, while supporting the development of efficient, user-centred workflows. The post holder will act as a subject matter expert for assigned systems, providing technical support, resolving issues, and ensuring effective system performance. They will also coordinate system changes, testing, release activities, and ensure compliance with governance and information management standards.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job include working closely with a wide range of internal and external stakeholders including clinical teams, operational managers, digital and informatics teams, programme and project managers, system suppliers, developers, and senior leadership colleagues. The role requires strong collaborative working across multidisciplinary teams to support product development, prioritisation, delivery, and adoption of digital solutions. The post holder will build effective relationships with service users and stakeholders to understand requirements, manage expectations, gather feedback, and ensure digital products meet operational, clinical, and organisational needs.
We are committed to a positive work-life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests.
Qualifications/Training:
- Essential: Degree or equivalent professional experience in Health Informatics, Digital, IT, Business or related field
- Desirable: Formal training in Agile product management, Scrum, or Lean methodologies
Previous Experience:
- Essential: Significant experience in digital product management, Electronic Patient Record (EPR) systems, or large-scale healthcare IT environments
- Desirable: Experience leading or coordinating system implementations, releases, and digital transformation initiatives
Skills:
- Essential: Ability to define and communicate product vision, strategy, and roadmaps
- Desirable: Strong commitment to collaboration, continuous improvement, and delivery in complex environments
Knowledge:
- Essential: In-depth understanding of NHS digital systems, clinical systems, and/or EPR environments
- Desirable: Strong understanding of ITIL/service management processes
Other Requirements:
- Essential: Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Digital Product Manager in Stevenage employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
