Job summaryWe are seeking a highly organised, proactive, and experienced Senior Administrator to join our busy and friendly primary care team at Honeypot Medical Centre.The successful candidate will play a key role in ensuring the smooth day-to-day operation of administrative services across the practice. They will lead and support a team of administrators while delivering efficient, patient-focused services that contribute to high standards of care, regulatory compliance, and practice performance.The role involves overseeing patient registration processes, clinical recall programmes, document management, workflow allocation, appointment administration, referral processing, prescription support, and the maintenance of accurate patient records using EMIS and Docman systems. The post holder will also support the achievement of Quality and Outcomes Framework (QOF) targets and other contractual requirements through effective patient recall and engagement processes.As a Senior Administrator, you will act as a point of escalation for administrative queries, contribute to service improvement initiatives, support staff development, and work collaboratively with clinicians, management, and external agencies to ensure safe, efficient, and high-quality patient care.Main duties of the jobProvide day-to-day supervision and support to the administration team.Oversee patient registration and registration workflow processes.Manage document scanning, coding, and workflow allocation through EMIS and Docman.Coordinate and monitor recall programmes including:QOF recallsCytology recallsImmunisation recallsNHS Health Check recallsLearning Disability recallsDiabetes recallsSupport the management of appointment scheduling and patient communications.Process referrals, prescriptions, and clinical administration tasks.Maintain accurate and up-to-date patient records in accordance with information governance requirements.Liaise with external organisations regarding the archiving and retrieval of patient medical records.Monitor administrative performance and identify opportunities to improve efficiency and patient experience.Support practice managers and partners in achieving operational and service delivery objectives.Assist with staff training, induction, and development of administrative procedures.Promote a culture of quality improvement, teamwork, and patient-centred care.About usWith over 80 years of service to the local community, Honeypot Medical Centre is a well-established and forward-thinking GP practice committed to delivering high-quality, patient-centred care. We combine the values of traditional family medicine with innovative approaches and modern technology to meet the evolving healthcare needs of our population.Our modern, purpose-built premises provide an excellent working environment, featuring nine spacious consulting rooms used by our multidisciplinary team, including GPs, pharmacists, nurses, healthcare assistants, and physiotherapists.We are committed to creating an inclusive and accessible environment for both patients and staff. The practice is fully accessible, with ramps, a disabled parking bay, accessible toilets on both floors, and lift access throughout the building.Joining Honeypot Medical Centre means becoming part of a supportive, collaborative team dedicated to delivering outstanding care while fostering professional development and continuous improvement.DetailsDate posted12 October 2026Pay schemeOtherSalary
Depending on experience
ContractPermanentWorking pattern
Full-time,
Part-time
Reference numberA Job locations404 Honeypot LaneStanmoreMiddlesexHA7 1JPUnited KingdomJob descriptionJob responsibilitiesThe post-holder will strive to maintain quality within the practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesThe post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordinglyContribution to the implementation of services:The post-holder will:Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate
Job description
Job responsibilitiesThe post-holder will strive to maintain quality within the practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesThe post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordinglyContribution to the implementation of services:The post-holder will:Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriatePerson Specification
Experience
EssentialExperience working within a GP PracticeDesirableExperience supervising or mentoring administrative staff within a healthcare setting.Experience using EMIS Web and Docman, Surgery Connect Knowledge of QOF and patient recall systems.
Qualifications
EssentialGCSEs (or equivalent)DesirableQualification in Medical Administration or Healthcare Administration.EMIS Web and/or Docman training.Customer Service qualification.Leadership or Team Leader qualification.
Person Specification
Experience
EssentialExperience working within a GP PracticeDesirableExperience supervising or mentoring administrative staff within a healthcare setting.Experience using EMIS Web and Docman, Surgery Connect Knowledge of QOF and patient recall systems.
Qualifications
EssentialGCSEs (or equivalent)DesirableQualification in Medical Administration or Healthcare Administration.EMIS Web and/or Docman training.Customer Service qualification.Leadership or Team Leader qualification.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameHoneypot Medical CentreAddress404 Honeypot LaneStanmoreMiddlesexHA7 1JPUnited KingdomEmployer's websiteEmployer detailsEmployer nameHoneypot Medical CentreAddress404 Honeypot LaneStanmoreMiddlesexHA7 1JPUnited KingdomEmployer's website
Senior GP Administrator in Stanmore employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
