Care Co-ordinator in Southampton

Are you organised, compassionate, and motivated to make a real difference? As a Care Co-ordinator, you'll be at the heart of a dynamic Integrated Reablement Team, supporting adults to remain at home, recover independence, and avoid unnecessary hospital admissions. This is a fast-paced, rewarding role where no two days are the same. You'll coordinate care delivery, manage caseloads, and ensure the right support is in place at the right time--helping people leave hospital sooner and stay well in their own homes. Working closely with multidisciplinary colleagues, you'll play a vital role in delivering high-quality, person-centred care across the locality.

We're looking for someone with strong organisational skills, confidence in communication, and a proactive, flexible approach. You'll need to be comfortable using digital systems, able to prioritise effectively, and committed to continuous learning (NVQ Level 3/4 or equivalent). In return, you'll join a supportive, forward-thinking team where your contributions truly matter. You'll develop valuable skills in coordination, leadership, and integrated care, while making a meaningful impact on patient experience and outcomes every day. If you're ready to be part of a service that keeps people safe, independent, and thriving at home--we'd love to hear from you.

Main duties of the job:

• Manage the reenablement caseload, ensuring work is allocated efficiently and adapting to changes in service demand.
• Create and maintain staff rosters using the electronic patient record system.
• Communicate effectively with patients, relatives, and the multidisciplinary team, using appropriate communication methods for complex or sensitive situations.
• Maintain clear, concise, and compliant documentation in line with organisational policies, including accurate patient records and consent verification.
• Provide timely information to internal and external teams, including Community Nursing, Therapy, IDS at QAH, and other agencies as required.
• Deliver clear handovers and escalate clinical risks or concerns to a registered practitioner promptly.
• Contribute to team objectives, service development, and efficient resource use, attending meetings and supporting quality improvement activities.
• Use information technology effectively to support high-quality care delivery and complete administrative tasks such as preparing notes, charts, and obtaining results.
• Participate in relevant training, apply new knowledge to practice, and reflect on the use of skills and competencies to meet evolving service demands.
• Support the delegated management and delivery of assessment, reablement, and rehabilitation services, ensuring interventions are monitored and support plans updated as goals progress.

About us:

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care. We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence.

Details:

• Date posted: 03 August 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £28,392 to £31,157 a year (Please note for part time hours the salary will be pro rata)
• Contract: Permanent
• Working pattern: Full-time, Flexible working
• Reference number: 348-PSE-11721
• Job locations: Fort Southwick, James Callaghan Drive, Fareham, Hampshire, PO17 6AR, United Kingdom

Person Specification:

Qualifications:

• Essential: NVQ level 3/4 or equivalent.
• Essential: Full Driving licence.
• Desirable: ECDL or equivalent.

Experience:

• Essential: Ability to work under pressure, prioritise effectively, and manage competing demands.
• Essential: Strong problem-solving skills with the ability to recognise own limitations and seek support appropriately.
• Essential: Competent IT skills with experience using Microsoft Office applications (Word, Excel, PowerPoint) and patient systems.
• Essential: Understanding of Health and Safety requirements and relevant NHS policies.
• Essential: Ability to adhere to Trust and service policies, protocols, standards and guidelines.
• Essential: Capability to support and assist in the management, supervision and development of junior staff.
• Essential: Strong organisational skills with the ability to manage variable workloads and changing service demands.
• Essential: Able to build effective working relationships and secure cooperation from colleagues across disciplines and agencies.
• Essential: Ability to work independently without direct supervision.
• Essential: Practical experience within a healthcare setting relevant to the role.
• Essential: Demonstrates technical and clinical skills appropriate to service needs.
• Essential: Effective team-working skills and ability to contribute positively to the wider team.
• Essential: Demonstrates suitable levels of numeracy and literacy.
• Essential: Awareness of risk management principles and ability to identify and escalate risks appropriately.
• Essential: Knowledge of multi-agency services and referral pathways.
• Essential: Flexible, adaptable, and able to respond to changing priorities.
• Essential: Self-reflective with a commitment to ongoing personal and professional development.
• Desirable: Knowledge of local health and care needs strategies.

Additional Criteria:

• Essential: A non-judgemental and respectful approach to all individuals.
• Essential: An approachable, supportive, and person-centred manner.
• Essential: Strong communication skills, both written and verbal, tailored to individual needs.
• Essential: The ability to handle sensitive situations with diplomacy and tact.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.