Bereavement Officer in Southampton

Job summary"We kindly ask those candidates who have previously applied within the last 6 months for this role, please do not apply at this time''NHS Band 3 Salary: 25,760 - 27,476 per annum Hours Per Week: full time 37.5Contract Type: PermanentWe reserve the right to close this publish vacancy early based on volume of applications receivedWe are seeking a compassionate and professional individual to join our Bereavement Services team in a key administrative role supporting bereaved families during a difficult time. This post is primarily office-based, with a significant proportion of the work undertaken via telephone contact with relatives, staff, and external organisations, requiring a high level of sensitivity and professionalism.Main duties of the jobKey ResponsibilitiesAct as the first point of contact for relatives of deceased patients, responding to enquiries with sensitivity, empathy, and professionalism.Provide clear guidance and support to colleagues across the Trust, Medical Examiners, funeral directors, crematoria, registrars, and members of the public.Deliver a compassionate and timely service to ensure bereaved families are fully supported throughout the process.Communicate effectively in situations that may involve complex or sensitive discussions, including where there may be barriers to understanding.Respond to routine queries and concerns, identifying appropriate solutions within defined protocols.Liaise regularly with medical staff across Portsmouth Hospitals University NHS Trust to ensure all legal documentation is completed accurately and promptly, in line with relatives wishes for burial or cremation.About usWorking as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans' status, colour, religion, disability, sexual orientation, and beliefs.DetailsDate posted11 September 2026Pay schemeAgenda for changeBandBand 3Salary 25,760 to 27,476 a year ContractPermanentWorking pattern Full-time Reference numberREF2291VJob locationsQueen Alexandra HospitalSouthwick Hill RoadPortsmouthHampshirePO6 3LYUnited KingdomJob descriptionJob responsibilitiesThe post holder will play a vital role in ensuring a responsive, efficient, and high-quality bereavement service. Working closely with the Bereavement Services Manager, you will support liaison with Medical Examiner Officers (MEOs) in their role supporting the Medical Examiners. You will act as a key point of contact for relatives and external agencies, helping to ensure a smooth and respectful bereavement process.Please note, this role is not a counselling role and is purely administrative to support the families through the process of what happens following a death.Specific Core FunctionsWork in accordance with departmental and Trust policies and procedures, escalating to the Bereavement Services Manager where appropriate.Contribute to the development and continuous improvement of departmental protocols and processes.Support the effective and efficient running of the Bereavement Service within agreed standards and boundaries.Plan and organise day-to-day activities to ensure a responsive and coordinated service.About YouCompassionate, respectful, and emotionally intelligentProfessional and able to communicate to a high standard with sensitivity and clarityExperience and organised administrator and able to manage a varied workloadConfident in liaising with both clinical and non-clinical stakeholdersFor further details please refer to enclosed job description. Job description Job responsibilitiesThe post holder will play a vital role in ensuring a responsive, efficient, and high-quality bereavement service. Working closely with the Bereavement Services Manager, you will support liaison with Medical Examiner Officers (MEOs) in their role supporting the Medical Examiners. You will act as a key point of contact for relatives and external agencies, helping to ensure a smooth and respectful bereavement process.Please note, this role is not a counselling role and is purely administrative to support the families through the process of what happens following a death.Specific Core FunctionsWork in accordance with departmental and Trust policies and procedures, escalating to the Bereavement Services Manager where appropriate.Contribute to the development and continuous improvement of departmental protocols and processes.Support the effective and efficient running of the Bereavement Service within agreed standards and boundaries.Plan and organise day-to-day activities to ensure a responsive and coordinated service.About YouCompassionate, respectful, and emotionally intelligentProfessional and able to communicate to a high standard with sensitivity and clarityExperience and organised administrator and able to manage a varied workloadConfident in liaising with both clinical and non-clinical stakeholdersFor further details please refer to enclosed job description.Person Specification Experience EssentialExperience of working in Healthcare/NHS. Demonstrable experience in an admin role with a good knowledge of office procedures.Experience of working in a people-centred environment. Experience of working with the public. Commitment to personal and professional development. Experienced communicator both orally and on paper. Qualifications EssentialGCSE level of education or equivalent. Secretarial skills, acquired through an NVQ 3 or equivalent experience. Skills and Knowledge EssentialKeyboard skills to RSA level 3. Excellent listening skills. Tact and diplomacy when dealing with highly sensitive issues. Ability to present highly sensitive information in a highly emotive situation. Effective interpersonal skills with the ability to communicate with staff on all levels, patients and relatives. Person Specification Experience EssentialExperience of working in Healthcare/NHS. Demonstrable experience in an admin role with a good knowledge of office procedures.Experience of working in a people-centred environment. Experience of working with the public. Commitment to personal and professional development. Experienced communicator both orally and on paper. Qualifications EssentialGCSE level of education or equivalent. Secretarial skills, acquired through an NVQ 3 or equivalent experience. Skills and Knowledge EssentialKeyboard skills to RSA level 3. Excellent listening skills. Tact and diplomacy when dealing with highly sensitive issues. Ability to present highly sensitive information in a highly emotive situation. Effective interpersonal skills with the ability to communicate with staff on all levels, patients and relatives.Employer detailsEmployer nameIsle of Wight NHS TrustAddressQueen Alexandra HospitalSouthwick Hill RoadPortsmouthHampshirePO6 3LYUnited KingdomEmployer's websiteEmployer detailsEmployer nameIsle of Wight NHS TrustAddressQueen Alexandra HospitalSouthwick Hill RoadPortsmouthHampshirePO6 3LYUnited KingdomEmployer's website