Job summaryHead of Administration & Patient ServicesWest London Forensic ServicesWe are seeking an experienced and motivated leader to join West London Forensic Services as our Head of Administration & Patient Services. This is a rare opportunity to lead a number of vital services across a large and diverse forensic mental health setting.
Reporting to the Service Director, you will provide strategic and operational leadership for administration services across the Three Bridges Medium Secure Directorate, The Orchard Women's Service, Low Secure and Community Services, and the Cassel Hospital. You will also oversee Patient Affairs, Patient Banking Services, CQC administration support, and key service budgets.
The successful candidate will have strong leadership, organisational, and financial management skills, with the ability to drive service improvement and deliver high-quality patient-centred support services. This is an exciting opportunity to make a significant impact within a nationally recognised forensic service while working as part of a supportive senior leadership team.
For an informal discussion, please contact the recruiting manager.
Main duties of the job1. This is a rare and exciting opportunity to lead and shape administrative and patient support services across one of the UK's largest forensic mental health services. As Head of Administration & Patient Services, you will provide strategic leadership for administration, patient affairs, and patient banking services, ensuring the delivery of high-quality, efficient, and patient-focused support across West London Forensic Services. You will lead services across: The Three Bridges Medium Secure DirectorateThe Orchard Women's ServiceLow Secure and Community ServicesThe Cassel HospitalPrimary Health CareKey responsibilities include: Leading and developing administration services across the division.
Managing administration managers and supporting workforce development.
Overseeing Patient Affairs and Patient Banking services, ensuring effective and compliant service delivery.
Leading on governance processes, service procedures, and CQC activity.
Supporting investigations, disciplinary processes, and service improvement initiatives.
Managing departmental budgets and resources to support operational excellence.
This is an excellent opportunity for an experienced leader to make a significant impact on service quality, patient experience, and organisational performance while working as part of a supportive senior leadership team.
About usWest London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over 500m.The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
DetailsDate posted07 October 2026Pay schemeAgenda for changeBandBand 8aSalary
63,665 to 70,887 a year
per annum inclusive
ContractPermanentWorking pattern
Full-time
Reference number222-SF-765Job locationsSt Bernard's HospitalSouthallUB1 3EUUnited KingdomJob descriptionJob responsibilitiesThe Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attachedThe person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilitiesThe Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attachedThe person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Training
EssentialFirst degree or equivalent experienceManagement qualificationDesirableFormal project management trainingRoot cause analysis training
Experience
EssentialPrevious experience within an NHS setting/health service managementAt least 5 years general management experience including the management of a large, complex group of staff and the management of a range of critical organisational tasks.
Significant experience of working within complex teams and across complex systems including providing clear leadership and exercising own judgement to manage complex situations and resolve problems.
Evidence of Strategic decision makingSignificant experience of budget management including management of other budget holders and financial planningExperience of commissioning new projects and decommissioning servicesExperience of procurement and contract monitoringExperience of writing policies and proceduresProject ManagementAbility to work collaboratively and in partnership with other senior managers and professionsExperience of risk managementDesirableProcurement of goods and servicesExperience of audit and service review
Knowledge
EssentialKnowledge of a range of administrative systemsProficient in Microsoft softwareAbility to participate in/lead risk assessments and management processes, including the use of risk registersDesirableKnowledge of electronic patient record systems ie. RiO & AlfrescoKnowledge of the environmental risks and issues of forensic servicesUnderstanding of the Care Programme Approach (CPA)Understanding/experience of Clinical GovernanceWorking knowledge of security related issues within a secure environment
Skills
EssentialAn exceptional standard of communication both verbal and written, including the ability to communicate complex and sensitive information across a wide range of audiencesClear and effective strategic planning and decision-making skillsStrong and effective leadership and management skillsAbility to communicate, negotiate and influence effectively with staff at all levelsAbility to prepare and present bids for major service developmentsExperience of presenting and participating in delivery of conferences/training daysDesirableExperience of teaching IT skills
Other Requirements
EssentialAble to deal with potential verbal / physical aggressionAbility to work under pressure and to tight deadlinesFlexible and proactiveAble to exercise discretion and always maintain confidentialityAbility to balance numerous priorities and deadlines including responding to immediate issues and managing multiple demands
Person Specification
Qualifications and Training
EssentialFirst degree or equivalent experienceManagement qualificationDesirableFormal project management trainingRoot cause analysis training
Experience
EssentialPrevious experience within an NHS setting/health service managementAt least 5 years general management experience including the management of a large, complex group of staff and the management of a range of critical organisational tasks.
Significant experience of working within complex teams and across complex systems including providing clear leadership and exercising own judgement to manage complex situations and resolve problems.
Evidence of Strategic decision makingSignificant experience of budget management including management of other budget holders and financial planningExperience of commissioning new projects and decommissioning servicesExperience of procurement and contract monitoringExperience of writing policies and proceduresProject ManagementAbility to work collaboratively and in partnership with other senior managers and professionsExperience of risk managementDesirableProcurement of goods and servicesExperience of audit and service review
Knowledge
EssentialKnowledge of a range of administrative systemsProficient in Microsoft softwareAbility to participate in/lead risk assessments and management processes, including the use of risk registersDesirableKnowledge of electronic patient record systems ie. RiO & AlfrescoKnowledge of the environmental risks and issues of forensic servicesUnderstanding of the Care Programme Approach (CPA)Understanding/experience of Clinical GovernanceWorking knowledge of security related issues within a secure environment
Skills
EssentialAn exceptional standard of communication both verbal and written, including the ability to communicate complex and sensitive information across a wide range of audiencesClear and effective strategic planning and decision-making skillsStrong and effective leadership and management skillsAbility to communicate, negotiate and influence effectively with staff at all levelsAbility to prepare and present bids for major service developmentsExperience of presenting and participating in delivery of conferences/training daysDesirableExperience of teaching IT skills
Other Requirements
EssentialAble to deal with potential verbal / physical aggressionAbility to work under pressure and to tight deadlinesFlexible and proactiveAble to exercise discretion and always maintain confidentialityAbility to balance numerous priorities and deadlines including responding to immediate issues and managing multiple demandsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer detailsEmployer nameWest London NHS TrustAddressSt Bernard's HospitalSouthallUB1 3EUUnited KingdomEmployer's websiteEmployer detailsEmployer nameWest London NHS TrustAddressSt Bernard's HospitalSouthallUB1 3EUUnited KingdomEmployer's website
Head of Administration & Patient Services in Southall employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
