Job summaryThis is an exciting new role, providing leadership and management of 4 booking office teams across the county who collectively manage all of the referrals to the community MSk Physiotherapy Service. Each booking office team has B2 team members plus a B3 Team Lead who leads the day to day management.You will be required to coordinate workforce, governance, recruitment, meetings, cross cover and capacity and process improvement across the administrative functions of the iMSk service.This is a countywide role and you will be required to travel between multiple locations as part of the job role.Please see the attached job description for further detail.Main duties of the jobProvide overall management and coordination of the booking office teams.Take ownership of waiting lists, regularly reviewing reports and long waiters.Take responsibility for co-ordinating the booking offices, including cross cover, to proactively manage clinic capacities across the county to maximise utilisation and minimise breaches.Work closely with clinical and management colleagues, including providing direct administrative support to the clinical team.Identify opportunities for streamlining processes and improving ways of workingAbout usAt Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breath taking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away and only two hours to London.The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.Somerset truly has it all; the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.DetailsDate posted12 November 2026Pay schemeAgenda for changeBandBand 4Salary 28,392 to 31,157 a year ContractPermanentWorking pattern Full-time Reference number184-OL-BL-6257Job locationsBridgwater Community HospitalBower LaneBridgwaterSomersetTA6 4GUUnited KingdomDene Barton HospitalDene RoadTauntonSomersetTA4 1DDUnited KingdomWest Mendip Community HospitalGlastonbury RoadWellsSomersetBA5 1TJUnited KingdomYeovil District HospitalHigher KingstonYeovilSomersetBA21 4ATUnited KingdomJob descriptionJob responsibilitiesPlease see attached Job Description & Person Specification for further details of duties and responsibilities. Job description Job responsibilitiesPlease see attached Job Description & Person Specification for further details of duties and responsibilities.Person Specification Qualifications EssentialPlease see attached job description Person Specification Qualifications EssentialPlease see attached job descriptionDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameSomerset NHS Foundation TrustAddressBridgwater Community HospitalBower LaneBridgwaterSomersetTA6 4GUUnited KingdomEmployer's websiteEmployer detailsEmployer nameSomerset NHS Foundation TrustAddressBridgwater Community HospitalBower LaneBridgwaterSomersetTA6 4GUUnited KingdomEmployer's website
iMSK Administration Lead- Booking Office in Somerset employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
