Senior Capacity Manager in Smethwick

Job summaryAn exciting opportunity to recruit a SeniorCapacityManagerto theCapacity Management Team at SWB NHST has opened up, based at the Midland Metropolitan University Hospital site.Applicants are required to have the relevant experience to manage the complexities of patient flow in both the acute and community setting, manage a team, respond to incidents, and to work alongside clinical teams, external partners, Senior management and Directors to deliver safe and timely solutions for every patients.As asenior role you are expected to lead on the delivery of projects and support change.Main duties of the jobThe role of Senior Capacity Manager requires applicants to have extensive experience of managing patient flow in the acute setting, to be able to work alongside seniormanagement to deliver safe solutions for our patients and demonstrate leadership for the Trust. Thissenior role include undertaking other projects to enhance and establish patient flow pathways and to support our quality agenda.The post holder will also undertake the tactical commander role at the outset of an incident playing a pivotal role in co-ordinating and communicating actions.About usSandwell and West Birmingham NHS Trust (SWB NHST) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place to work, a place where you can belong, and a place where you can grow.We care for our patients, we care about our population, and we care about our people.Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way in how we work with each other, and how we look after our patients and their families, and how we respect and value the rich diversity of our team and our community.Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.We want working at SWB NHST to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB NHST website to find out more about our ambitions and people plans.DetailsDate posted02 September 2026Pay schemeAgenda for changeBandBand 8aSalary 57,528 to 64,750 a year per annum ContractPermanentWorking pattern Full-time Reference number381-CO-8150306Job locationsMidland Metropolitan University HospitalGrove LaneSmethwickB662QTUnited KingdomJob descriptionJob responsibilitiesThe post holder will be expected to provide on site leadership for capacity management, by prioritising the immediate issues and agreeing with clinical and non-clinical teams, the acceptable outcome for patients.To work with the Assistant Director of Operations and Resilience Management on the delivery of corporately agreed patient flow key performance indicators that in turn support a clinically safe outcome for users of our Trust, 24 hours per day.The post holder will be required to lead on issues/projects within the team/service in relation to the Trusts Quality agenda, local or national targets and ongoing developments with the team to drive efficiencies and best practice clinical care models.The post holder will be expected to liaise with internal and external colleagues in Health and Social and Voluntary Sector to agree best practice outlined in clinical pathways.The post holder will provide senior advice and direction to the Capacity Leads, Bed Management and discuss contingency plans when escalating to the Assistant DIrector of Operations and Resilience Management or an identified other in their absence. Job description Job responsibilitiesThe post holder will be expected to provide on site leadership for capacity management, by prioritising the immediate issues and agreeing with clinical and non-clinical teams, the acceptable outcome for patients.To work with the Assistant Director of Operations and Resilience Management on the delivery of corporately agreed patient flow key performance indicators that in turn support a clinically safe outcome for users of our Trust, 24 hours per day.The post holder will be required to lead on issues/projects within the team/service in relation to the Trusts Quality agenda, local or national targets and ongoing developments with the team to drive efficiencies and best practice clinical care models.The post holder will be expected to liaise with internal and external colleagues in Health and Social and Voluntary Sector to agree best practice outlined in clinical pathways.The post holder will provide senior advice and direction to the Capacity Leads, Bed Management and discuss contingency plans when escalating to the Assistant DIrector of Operations and Resilience Management or an identified other in their absence.Person Specification Experience EssentialExtensive experience as a Health Care Manager or Health Professional in the acute sector with, responsibility for operational matters.Experience of working under pressure to deliver corporate and national targets.DesirablePrevious clinical or management experience in community services / primary care.Experience of working with emergency Services.Experience of working with Social Services in health care. Qualifications EssentialEducated to degree level or equivalent.Possession of a management qualification at Post Graduate Diploma level or equivalent.Evidence of continued professional development and qualification. Written skills EssentialAbility to understand and interpret complex reports and data, considering the impact on the Trust and/or Division.Able to prepare and analyse complex reports and policies. (Business Cases, Reports, Complaint Responses, Investigations etc.) Responsibility for financial and ohysical resources EssentialAbility to manage the delivery of key performance targets within strict financial controls. Personal Qualities EssentialLeadership skillsAble to use persuasive/influencing skillsAble to exercise project management skillsAble to work within and build an effective team environment Management / Supervision / Coordination skills EssentialAbility to take responsibility for the full range of Capacity management responsibilities for a number of issues within the Trust.Recruitment, development, performance management, discipline etc.Able to interpret national guidance for the health economy in patient experience and patient flow requirements. Communication/Verbal skills EssentialAble to demonstrate a high level of communication skills: ? Mediation skills ? Negotiation/consultation skills ? Presentation skills to large audiences ? Training skills ? Presentation of complex business cases to key stakeholdersAble to chair meetings and reconcile differences Knowledge EssentialUnderstanding of external agencies that the NHS works closely with, for example, Social Services, Emergency Services, Voluntary Sector.Understanding of the complexities and pace of change in the NHS. Person Specification Experience EssentialExtensive experience as a Health Care Manager or Health Professional in the acute sector with, responsibility for operational matters.Experience of working under pressure to deliver corporate and national targets.DesirablePrevious clinical or management experience in community services / primary care.Experience of working with emergency Services.Experience of working with Social Services in health care. Qualifications EssentialEducated to degree level or equivalent.Possession of a management qualification at Post Graduate Diploma level or equivalent.Evidence of continued professional development and qualification. Written skills EssentialAbility to understand and interpret complex reports and data, considering the impact on the Trust and/or Division.Able to prepare and analyse complex reports and policies. (Business Cases, Reports, Complaint Responses, Investigations etc.) Responsibility for financial and ohysical resources EssentialAbility to manage the delivery of key performance targets within strict financial controls. Personal Qualities EssentialLeadership skillsAble to use persuasive/influencing skillsAble to exercise project management skillsAble to work within and build an effective team environment Management / Supervision / Coordination skills EssentialAbility to take responsibility for the full range of Capacity management responsibilities for a number of issues within the Trust.Recruitment, development, performance management, discipline etc.Able to interpret national guidance for the health economy in patient experience and patient flow requirements. Communication/Verbal skills EssentialAble to demonstrate a high level of communication skills: ? Mediation skills ? Negotiation/consultation skills ? Presentation skills to large audiences ? Training skills ? Presentation of complex business cases to key stakeholdersAble to chair meetings and reconcile differences Knowledge EssentialUnderstanding of external agencies that the NHS works closely with, for example, Social Services, Emergency Services, Voluntary Sector.Understanding of the complexities and pace of change in the NHS.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameSandwell and West Birmingham NHS TrustAddressMidland Metropolitan University HospitalGrove LaneSmethwickB662QTUnited KingdomEmployer's websiteEmployer detailsEmployer nameSandwell and West Birmingham NHS TrustAddressMidland Metropolitan University HospitalGrove LaneSmethwickB662QTUnited KingdomEmployer's website