Head of People and Finance in Shrewsbury

Job summaryThis is a rare opportunity to join Shrewsbury PCNs Senior Leadership Team at an exciting point in our development. We are reshaping our leadership structure to ensure we remain strong, resilient and fit for the future as primary care evolves through neighbourhood health and the NHS 10 Year Plan. As our new Head of People and Finance, you will play a pivotal role in that journey, bringing together two of the foundations of a successful organisation: our people and our financial sustainability. Working closely with the Chief Executive and wider leadership team, you will have the opportunity to influence how we develop as an organisation and help shape our next chapter.Main duties of the jobThe Head of People and Finance

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will provide strategic leadership and operational oversight across the people,
finance and corporate functions of Shrewsbury Primary Care Network. You will
be the first point of contact for all finance and workforce-related matters,
working closely with the Chief Executive Officer, the rest of the Senior
Leadership Team, member practices and external partners to ensure the PCN is
financially well run, compliant and a supportive place to work.Finance is a central part of
this role and you will need to be confident managing the 3m+ PCN budget,
forecasts and financial reports, and will provide the SLT, Board and accountants with the assurance that the PCNs money is
properly controlled and accounted for. You will maintain oversight of payroll and bank accounts, and will ensure that costs are controlled and funding opportunities are maximised.You will own and champion our People Strategy: developing,
implementing and reviewing HR policies, supporting recruitment and retention,
overseeing employee relations and wellbeing for our 40+ staff, coordinating training and their professional development. You will ensure that all HR practices comply with
employment law and NHS guidance, promoting a positive, fair, kind and inclusive
culture across the PCN.You will be supported by and line manage the Executive Assistant and Operations Manager and deputise operationally for the Chief Executive Officer, ensuring oversight and continuity of PCN operations.About usShrewsbury Primary Care Network is a large and well-established PCN, bringing together 11 GP practices and serving more than 105,000 people across Shrewsbury and the surrounding area.We are a supportive, collaborative and forward-thinking organisation with a strong reputation across our local health and care system. Our established governance, stable leadership and strong relationships with our practices give us a level of organisational maturity that enables us to innovate, develop services and play an active role in shaping the future of neighbourhood healthcare.Our people are central to our success. We want colleagues to feel valued, empowered to make a difference and supported to develop, with access to training, professional development and opportunities to broaden their skills and leadership experience.We work hard, support one another and value fresh ideas. If you want to develop your career while helping to shape high-quality, sustainable primary care for our community, Shrewsbury PCN offers an exciting place to do it.DetailsDate posted19 October 2026Pay schemeOtherSalary
51,900 to 63,200 a year

Depending on experience

ContractPermanentWorking pattern

Full-time,

Part-time,

Flexible working

Reference numberA5355-26-0010Job locationsMorgan PlaceAnchorage Avenue, Shrewsbury Business ParkShrewsburyShropshireSY2 6FGUnited KingdomJob descriptionJob responsibilitiesKey responsibilities of the RoleSenior Leadership
Act as a substantive member of the Senior
Leadership Team, contributing to organisational strategy, planning, risk
management and delivery.
Deputise operationally for the Chief Executive
when required, within agreed delegated authority.
Translate Board and SLT decisions into effective
internal arrangements across finance, workforce and operations.
Provide clear, proportionate advice to the Chief
Executive and Management Board on financial, workforce and operational
implications of decisions.Financial Leadership and
Management
Lead the PCN
finance function, ensuring robust financial management, reporting, controls and
audit trails. Maintain oversight of the PCN bank accounts, monitoring balances
and transactions, carrying out regular reconciliations and ensuring that
payments are authorised in line with the PCNs financial policies.
In
conjunction with the PCN Chief Executive Officer, manage the annual budget
setting process, producing clear routine financial reports and forecasts for
the SLT and Management Board, highlighting variances, risks, commitments and
opportunities
Build and
develop strong working relationships with the ICB Finance team, the PCNs
accountants and the PCN Financial Oversight Group, meeting regularly with each
to review financial governance, year end accounts, payroll, VAT and statutory
returns, ensuring that agreed actions are followed up.
Maintain
effective internal financial policies and controls, including segregation of
duties and authorisation limits, and escalate any irregularities or risks to
the Chief Executive Officer without delay.
Support the
management of PCN income streams, including Network Directed Enhanced Service funding, and ensure that payments to and from member practices and other
organisations are accurate, in line with agreements, and documented.
Lead on the
Additional Roles Reimbursement Scheme agreeing budgets and workforce
plans with the ICB Primary Care Team and ensuring timely preparation,
submission and monitoring of the claims, tracking the funding allocation
against workforce plans and actual employment costs.
Take
overall responsibility for the PCN payroll function, ensuring robust
arrangements are in place for the payment of staff, management of payroll
changes, statutory deductions and pension requirements, maintenance of secure
payroll records, and completion of all required returns and year-end processes,
with routine payroll administration appropriately delegated and effective
liaison maintained with payroll providers, HMRC, pension schemes and the PCN
accountant
Provide line
management and oversight to the Executive Assistant in ensuring the
administration of the PCN finances is completed in a timely and accurate manner,
delegating appropriate work as necessary.People and Organisational Development
Provide
strategic leadership and retain overall accountability for organisational
development across the PCN, ensuring that organisational structure, culture,
leadership capability, succession and workforce development continue to evolve
in line with PCN priorities.
Work
with the Chief Executive and Senior Leadership Team to lead organisational change,
strengthen team effectiveness and resilience, and use workforce and
organisational intelligence to identify emerging risks, development needs and opportunities
for improvement
Lead on the
PCN People function, embedding the principles of the People Promise and
ensuring workforce planning, recruitment and skills development are aligned
with PCN strategy, service requirements, available funding and ARRS
opportunities.
Maintain overall responsibility for an
effective employee lifecycle, including recruitment, onboarding, retention,
engagement, attendance, appraisal, performance and development, ensuring
appropriate operational and administrative activity is delegated.
Provide senior HR advice and oversight,
leading on complex or sensitive employee relations matters and ensuring HR
policies, procedures and management practices are legally compliant, fair,
inclusive and consistently applied, with specialist external HR/legal advice
accessed where required.
Provide assurance on workforce
performance and development, overseeing staff wellbeing, mandatory and
role-specific training and continuing professional development, and using
workforce information and HR metrics to identify risks, trends and priorities
and report these to the Senior Leadership Team and Management Board
Provide line management and oversight to the Executive
Assistant in ensuring the administration of PCN HR and training records are
completed in a timely and accurate manner, delegating appropriate work as
necessary.Operational Oversight
Provide senior oversight of the PCNs internal
operational infrastructure and ensure effective day-to-day coordination through
the Operations Manager.
Oversee key organisational processes, supplier and
contract administration, premises/facilities coordination and business
continuity arrangements where allocated within the PCN structure.
Escalate operational issues with material financial,
workforce, contractual or organisational implications to the Senior Leadership
Team for resolution, ensuring that operational processes successfully support
service transformation and delivery.
Provide line management, mentorship and oversight to the
Operations Manager, a new developmental role, including setting objectives, one-to-ones,
appraisal, wellbeing and role development through coaching and increasing
responsibility.
Delegate appropriate day-to-day operational
responsibilities while retaining senior accountability and ensuring the role is
not required to operate beyond its competence or authority.
Act as deputy to the Chief Executive Officer, taking
responsibility for the day-to-day leadership and management of the PCN in their
absence and ensuring continuity of
business operations and decision-making.
Job description
Job responsibilitiesKey responsibilities of the RoleSenior Leadership
Act as a substantive member of the Senior
Leadership Team, contributing to organisational strategy, planning, risk
management and delivery.
Deputise operationally for the Chief Executive
when required, within agreed delegated authority.
Translate Board and SLT decisions into effective
internal arrangements across finance, workforce and operations.
Provide clear, proportionate advice to the Chief
Executive and Management Board on financial, workforce and operational
implications of decisions.Financial Leadership and
Management
Lead the PCN
finance function, ensuring robust financial management, reporting, controls and
audit trails. Maintain oversight of the PCN bank accounts, monitoring balances
and transactions, carrying out regular reconciliations and ensuring that
payments are authorised in line with the PCNs financial policies.
In
conjunction with the PCN Chief Executive Officer, manage the annual budget
setting process, producing clear routine financial reports and forecasts for
the SLT and Management Board, highlighting variances, risks, commitments and
opportunities
Build and
develop strong working relationships with the ICB Finance team, the PCNs
accountants and the PCN Financial Oversight Group, meeting regularly with each
to review financial governance, year end accounts, payroll, VAT and statutory
returns, ensuring that agreed actions are followed up.
Maintain
effective internal financial policies and controls, including segregation of
duties and authorisation limits, and escalate any irregularities or risks to
the Chief Executive Officer without delay.
Support the
management of PCN income streams, including Network Directed Enhanced Service funding, and ensure that payments to and from member practices and other
organisations are accurate, in line with agreements, and documented.
Lead on the
Additional Roles Reimbursement Scheme agreeing budgets and workforce
plans with the ICB Primary Care Team and ensuring timely preparation,
submission and monitoring of the claims, tracking the funding allocation
against workforce plans and actual employment costs.
Take
overall responsibility for the PCN payroll function, ensuring robust
arrangements are in place for the payment of staff, management of payroll
changes, statutory deductions and pension requirements, maintenance of secure
payroll records, and completion of all required returns and year-end processes,
with routine payroll administration appropriately delegated and effective
liaison maintained with payroll providers, HMRC, pension schemes and the PCN
accountant
Provide line
management and oversight to the Executive Assistant in ensuring the
administration of the PCN finances is completed in a timely and accurate manner,
delegating appropriate work as necessary.People and Organisational Development
Provide
strategic leadership and retain overall accountability for organisational
development across the PCN, ensuring that organisational structure, culture,
leadership capability, succession and workforce development continue to evolve
in line with PCN priorities.
Work
with the Chief Executive and Senior Leadership Team to lead organisational change,
strengthen team effectiveness and resilience, and use workforce and
organisational intelligence to identify emerging risks, development needs and opportunities
for improvement
Lead on the
PCN People function, embedding the principles of the People Promise and
ensuring workforce planning, recruitment and skills development are aligned
with PCN strategy, service requirements, available funding and ARRS
opportunities.
Maintain overall responsibility for an
effective employee lifecycle, including recruitment, onboarding, retention,
engagement, attendance, appraisal, performance and development, ensuring
appropriate operational and administrative activity is delegated.
Provide senior HR advice and oversight,
leading on complex or sensitive employee relations matters and ensuring HR
policies, procedures and management practices are legally compliant, fair,
inclusive and consistently applied, with specialist external HR/legal advice
accessed where required.
Provide assurance on workforce
performance and development, overseeing staff wellbeing, mandatory and
role-specific training and continuing professional development, and using
workforce information and HR metrics to identify risks, trends and priorities
and report these to the Senior Leadership Team and Management Board
Provide line management and oversight to the Executive
Assistant in ensuring the administration of PCN HR and training records are
completed in a timely and accurate manner, delegating appropriate work as
necessary.Operational Oversight
Provide senior oversight of the PCNs internal
operational infrastructure and ensure effective day-to-day coordination through
the Operations Manager.
Oversee key organisational processes, supplier and
contract administration, premises/facilities coordination and business
continuity arrangements where allocated within the PCN structure.
Escalate operational issues with material financial,
workforce, contractual or organisational implications to the Senior Leadership
Team for resolution, ensuring that operational processes successfully support
service transformation and delivery.
Provide line management, mentorship and oversight to the
Operations Manager, a new developmental role, including setting objectives, one-to-ones,
appraisal, wellbeing and role development through coaching and increasing
responsibility.
Delegate appropriate day-to-day operational
responsibilities while retaining senior accountability and ensuring the role is
not required to operate beyond its competence or authority.
Act as deputy to the Chief Executive Officer, taking
responsibility for the day-to-day leadership and management of the PCN in their
absence and ensuring continuity of
business operations and decision-making.Person Specification

Knowledge

EssentialWorking knowledge of good HR practice Understanding of the principles of finance and financial governance, including internal controls, segregation of duties, VAT and PAYE obligationsUnderstanding of data protection and confidentiality requirements, including UK GDPRDesirableKnowledge of Primary Care Networks, the Network Contract DES specification and the Additional Roles Reimbursement Scheme (ARRS)Knowledge of the NHS Pension SchemeKnowledge of NHS funding flows and of how Integrated Care Boards commission and monitor primary careKnowledge of UK employment law

Personal Qualities

EssentialHigh level of personal integrity, honesty and discretionFlexible and adaptable to team and service needsAble to work calmly under pressure and to deadlinesFlexible approach to changeReliable, punctual and confidentKind, empathetic, fair, approachable and committed to equality, diversity and inclusionTakes ownership and accountability for own work and decisionsDesirableCommitted to continuous improvement and to developing self and others

Qualifications

EssentialEducated to degree level, or equivalent experience at a senior levelMaths and English at GCSE grade 4/C or above (or equivalent)Evidence of recent continuing professional development relevant to HR or financeDesirableCIPD Level 5 or above (or equivalent HR qualification)AAT Level 4, part- or fully qualified accountancy qualification (ACCA, CIMA or ICAEW), or equivalent finance qualificationRecognised payroll qualification (for example CIPP)Recognised management or leadership qualification

Skills and Abilities

EssentialExcellent numeracy, accuracy and attention to detailComputer efficient, with advanced Excel skills and the ability to learn and apply new finance, payroll and HR systems quicklyExcellent written and verbal communication skills, including the ability to explain financial information clearly to non-finance colleaguesAbility to lead, coach, delegate to and line manage othersAbility to handle highly confidential and sensitive information with discretion and sound judgementExcellent planning and organisational skills, with the ability to prioritise own workload and meet fixed deadlines (for example payroll and claim dates)Ability to produce clear reports and present to senior leaders and the PCN BoardAbility to work independently, showing initiative and using own judgementAbility to influence, negotiate and build effective relationships with practices and external partnersAbility to deputise for a Chief Executive Officer or senior leader, exercising sound judgement, decision-making and organisational leadership.DesirableExperience of using accounting software (for example Xero, QuickBooks or Sage) and payroll software (such as Iris)Experience of using HR and absence management systems such as TeamnetAbility to analyse data and identify trends, risks and opportunities

Other

EssentialRight to work in the UK and willingness to undertake pre-employment checks, including DBS where requiredAble to travel to meetings at locations around the network area, when requiredWillingness to work flexibly around key finance dates such as payroll, ARRS claim deadlines and year-endFull UK driving licence and access to a vehicle

Experience

EssentialExperience of managing or overseeing payroll, including statutory deductions, pensions and year-end processesExperience of managing budgets and of financial monitoring, forecasting and reportingExperience of managing accounts payable and receivable and of reconciling bank accountsExperience of working across a broad HR generalist remit, including recruitment, absence management and employee relationsExperience of line managing staff, including managers or team leadersExperience of working in a role that requires a high degree of autonomy and of reporting to senior leaders or a boardDesirableExperience of working with an external accountant or auditors, including preparation for year-endExperience of managing ARRS claims or other NHS funding claims and reimbursement processesExperience of working in a GP Practice, the NHS or a Primary Care Network in a management roleExperience of workforce planning, organisational development or leading organisational changeExperience of project management and of working across multidisciplinary teams
Person Specification

Knowledge

EssentialWorking knowledge of good HR practice Understanding of the principles of finance and financial governance, including internal controls, segregation of duties, VAT and PAYE obligationsUnderstanding of data protection and confidentiality requirements, including UK GDPRDesirableKnowledge of Primary Care Networks, the Network Contract DES specification and the Additional Roles Reimbursement Scheme (ARRS)Knowledge of the NHS Pension SchemeKnowledge of NHS funding flows and of how Integrated Care Boards commission and monitor primary careKnowledge of UK employment law

Personal Qualities

EssentialHigh level of personal integrity, honesty and discretionFlexible and adaptable to team and service needsAble to work calmly under pressure and to deadlinesFlexible approach to changeReliable, punctual and confidentKind, empathetic, fair, approachable and committed to equality, diversity and inclusionTakes ownership and accountability for own work and decisionsDesirableCommitted to continuous improvement and to developing self and others

Qualifications

EssentialEducated to degree level, or equivalent experience at a senior levelMaths and English at GCSE grade 4/C or above (or equivalent)Evidence of recent continuing professional development relevant to HR or financeDesirableCIPD Level 5 or above (or equivalent HR qualification)AAT Level 4, part- or fully qualified accountancy qualification (ACCA, CIMA or ICAEW), or equivalent finance qualificationRecognised payroll qualification (for example CIPP)Recognised management or leadership qualification

Skills and Abilities

EssentialExcellent numeracy, accuracy and attention to detailComputer efficient, with advanced Excel skills and the ability to learn and apply new finance, payroll and HR systems quicklyExcellent written and verbal communication skills, including the ability to explain financial information clearly to non-finance colleaguesAbility to lead, coach, delegate to and line manage othersAbility to handle highly confidential and sensitive information with discretion and sound judgementExcellent planning and organisational skills, with the ability to prioritise own workload and meet fixed deadlines (for example payroll and claim dates)Ability to produce clear reports and present to senior leaders and the PCN BoardAbility to work independently, showing initiative and using own judgementAbility to influence, negotiate and build effective relationships with practices and external partnersAbility to deputise for a Chief Executive Officer or senior leader, exercising sound judgement, decision-making and organisational leadership. xsabvtc DesirableExperience of using accounting software (for example Xero, QuickBooks or Sage) and payroll software (such as Iris)Experience of using HR and absence management systems such as TeamnetAbility to analyse data and identify trends, risks and opportunities

Other

EssentialRight to work in the UK and willingness to undertake pre-employment checks, including DBS where requiredAble to travel to meetings at locations around the network area, when requiredWillingness to work flexibly around key finance dates such as payroll, ARRS claim deadlines and year-endFull UK driving licence and access to a vehicle

Experience

EssentialExperience of managing or overseeing payroll, including statutory deductions, pensions and year-end processesExperience of managing budgets and of financial monitoring, forecasting and reportingExperience of managing accounts payable and receivable and of reconciling bank accountsExperience of working across a broad HR generalist remit, including recruitment, absence management and employee relationsExperience of line managing staff, including managers or team leadersExperience of working in a role that requires a high degree of autonomy and of reporting to senior leaders or a boardDesirableExperience of working with an external accountant or auditors, including preparation for year-endExperience of managing ARRS claims or other NHS funding claims and reimbursement processesExperience of working in a GP Practice, the NHS or a Primary Care Network in a management roleExperience of workforce planning, organisational development or leading organisational changeExperience of project management and of working across multidisciplinary teamsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameShrewsbury Primary Care NetworkAddressMorgan PlaceAnchorage Avenue, Shrewsbury Business ParkShrewsburyShropshireSY2 6FGUnited KingdomEmployer's websiteEmployer detailsEmployer nameShrewsbury Primary Care NetworkAddressMorgan PlaceAnchorage Avenue, Shrewsbury Business ParkShrewsburyShropshireSY2 6FGUnited KingdomEmployer's website