At a Glance
- Tasks: Manage outpatient bookings and provide excellent customer service in a busy call centre.
- Company: Join the respected Shrewsbury and Telford Hospital NHS Trust team.
- Benefits: Gain qualifications while working, with full training provided.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Make a real difference in patient care and be part of a compassionate team.
- Qualifications: GCSEs in English and Maths required; customer service experience is a plus.
The predicted salary is between 31180 - 38108 £ per year.
This is an exciting opportunity for an individual to play a key role in delivering a high quality service at The Shrewsbury and Telford Hospital NHS Trust. The NHS is a well-respected and globally recognised employer. Patient access is the ideal place to work if you are looking for a career working within the Trust.
Possession of GCSE qualifications of grade 4 or above in English Language and Maths or equivalent, along with a good supporting education are all essential. Customer Service or Business Administration NVQs are desirable. However, the Trust will offer the opportunity for the successful applicant to gain these qualifications within their job role.
Previous administrative experience including previous Booking or Appointment experience would be beneficial, but is not essential as full training will be provided. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.
Main duties of the job include:
- Based in a busy call centre environment at Sentinel Park, Shrewsbury, the department is responsible for managing the bookings of outpatient appointments and procedures.
- The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality Patient Access Service.
- The post holder will be working within the busy Booking and Scheduling Department based at Sentinel Park, Shrewsbury.
- The successful applicant will be a strong team player, highly organised with the ability to manage their own workload as well as being flexible enough to support colleagues.
- The Booking and Scheduling department manage Outpatient and Inpatient appointments across The Shrewsbury and Telford Hospital NHS Trust, taking approximately 1000 calls from patients per day.
- Successful candidates will have specific areas of responsibility, including waiting list management, clinic rescheduling as well as inquiries from all manner of colleagues and patients.
We are a large team of over 40 and provide a booking service for Outpatients across our main sites, The Royal Shrewsbury Hospital and The Princess Royal Hospital, Telford. The team is often the first point of contact our patients have with the Trust and providing high quality service is essential to ensure that they begin their pathway with us safely.
Our Poppy's Promise Commitment: We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification:
- Qualifications
- Essential: Minimum of 3 GCSEs (or equivalent) at grade 4 (C), GCSE in English at grade 4 (C), GCSE in Maths at grade 4 (C).
- Desirable: NVQ level 2 in Business Admin, NVQ level 2 in Customer Service.
- Experience
- Essential: Experience of working within an Administrative setting, dealing with patients/clients/customers, Booking Appointments, working within a Call centre, Previous NHS Administrative Experience.
- Skills and Knowledge
- Essential: Evidence of Computer literacy with IT skills e.g. use of Microsoft programmes, Proven Customer service skills, Understanding of NHS Rules and Guidelines (RTT, Access Policy, Cancer FDS Standards etc).
- Desirable: Understanding of NHS systems (Careflow/PAS, e-Referrals).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name: The Shrewsbury and Telford Hospital NHS Trust
Address: Sentinel Park, Shrewsbury, SY1 4DP, United Kingdom
Clerical Officer - Outpatient Scheduling Team in Shrewsbury employer: National health service
The Shrewsbury and Telford Hospital NHS Trust is an exceptional employer, offering a supportive work culture that prioritises compassion and teamwork. Located in the vibrant community of Shrewsbury, employees benefit from comprehensive training opportunities, including the chance to gain relevant qualifications while working. With a commitment to high-quality patient care, staff are empowered to make a meaningful impact in the lives of patients and their families every day.
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer - Outpatient Scheduling Team in Shrewsbury
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We think you need these skills to ace Clerical Officer - Outpatient Scheduling Team in Shrewsbury
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
