At a Glance
- Tasks: Be the first point of contact, guiding patients and professionals to community services.
- Company: Join a values-driven organisation dedicated to improving local wellbeing.
- Benefits: Gain valuable experience while making a real difference in healthcare.
- Other info: Flexible hours with opportunities for personal and professional development.
- Why this job: Support safe hospital discharges and timely access to care in a busy environment.
- Qualifications: Strong communication skills and proven administration experience required.
The predicted salary is between 37035 - 45265 £ per year.
Overview
In this Service Advisor role, you will be the first point of contact for patients, carers, and professionals, guiding them to the right community services.
You’ll handle calls, referrals, appointments, and signposting within a busy SPA environment, collaborating with health and social care partners.
Your work supports safe hospital discharge and timely access to care, contributing to the backbone of community health services.
This is a values-driven, supportive role with opportunities to develop while making a tangible difference in local wellbeing.
Responsibilities
- Act as the single point of contact for referrals and appointments across City Care services, including Urgent Community Response and hospital discharge.
- Coordinate with community health and social care teams to enable safe, timely patient discharge.
- Handle calls with empathy, including distressed or barrier dialogues, and triage as needed.
- Input and update referrals using multiple systems (e. g., Systm One, NOTIS, Care Centric, NHCP portal) and generate related letters, SMS, and reports.
- Manage referrals, appointments, signposting, and enquiries with accuracy and professionalism.
- Maintain up-to-date knowledge of service referral criteria and contribute to data collection and audits.
- Plan and organise workload, work effectively within a team, and adhere to NHCP policies and procedures.
- Undertake additional duties as delegated by management.
- Key requirements
- Proven administration experience, including telephone-based work
- Strong communication and customer service skills
- Confidentiality and data protection understanding
- Experience with Microsoft Office (Outlook, Word, Excel)
- Ability to prioritise and organise own workload in a busy environment
- Ability to work flexible hours, including evenings, weekends, and out-of-hours on-call arrangements
- Experience with Systm One or willingness to learn (Desirable)
- Calm under pressure
- Empathy and courtesy when engaging with callers
- Strong listening and interpersonal skills
- Systm One
- NOTIS
- Care Centric
Service Advisor employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at National Health Service. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like National Health Service before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to National Health Service:Your cover letter is your chance to shine! Tell us why you want to work at National Health Service specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at National Health Service!
How to prepare for a job interview at National Health Service
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
