Senior Service Manager

Job summaryThe Primary and Urgent Care Senior Service Manager (SSM) will be responsible for both leading the delivery of services within the HUC Primary and Urgent Care portfolio.The SSM will provide senior operational and strategic leadership across primary and urgent care services, deputising for the Head of Service in their absence and acting as a key decision-maker in the day-to-day and longer-term running of the service.The postholder will ensure the delivery of safe, high-quality, patient-centered care that meets national standards, regulatory requirements, and local commissioning intentions. They will work closely with clinical leads, commissioners, and partner organisations to drive service improvement, manage performance and finances, and lead a multidisciplinary workforce through change and growth.This role combines hands-on operational management with strategic input into service design, ensuring the service remains responsive, resilient, and continuously improving in a demanding and fast-paced environment.Main duties of the jobLine manage Assistant Service Managers ensuring effective supervision, appraisal, and professional development.Lead in disciplinary, grievance, and performance management processes as needed.Ensure day-to-day operational delivery of primary and urgent care services against contractual and quality standards.To identify and address areas of poor performance, ensuring recovery plans are draftedEnsure compliance with CQC standards and lead on inspection readinessSupport budget management for the service area, identifying efficiencies and managing variancesContribute to the strategic development of primary and urgent care services in line with local and national policy direction (e.g. Integrated Care System priorities).Lead recruitment, retention, and workforce development initiatives to maintain a skilled and motivated workforce.About usPlease note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).We reserve the right to close this vacancy early, should we receive sufficient applications.DetailsDate posted07 September 2026Pay schemeAgenda for changeBandBand 7Salary 55,000 a year per annum ContractPermanentWorking pattern Full-time, Home or remote working Reference number4265-8246480Job locationsHUC HQ, Ascots Lane, Welwyn Garden City, AL7 4HLThe Old Ambulance StationWelwyn Garden CityAL7 4HLUnited KingdomJob descriptionJob responsibilitiesFor full details of the role and person specification, please refer to the supporting documents attached to this advert. Job description Job responsibilitiesFor full details of the role and person specification, please refer to the supporting documents attached to this advert.Person Specification Experience EssentialSignificant experience in a senior operational management role within a healthcare settingProven track record of managing multidisciplinary teamsManaging performance, including managing underperformanceDegree in a relevant healthcare, management, or business discipline, or equivalent experience Knowledge EssentialSound knowledge of NHS policy, primary and urgent care landscape, and relevant regulatory frameworksUnderstanding of clinical governance, safeguarding, and risk management principles Skills and Abilities EssentialStrong leadership and people management skills, able to motivate and develop teamsExcellent verbal and written communication skills, able to influence at all levelsStrong analytical skills, able to interpret data and performance information to drive decisionsEffective problem-solving and decision-making under pressureAbility to manage competing priorities and work flexibly in a fast-paced environment Other Requirements EssentialFlexibility to work across sites and occasionally outside core hours as service needs requireEnhanced DBS check Person Specification Experience EssentialSignificant experience in a senior operational management role within a healthcare settingProven track record of managing multidisciplinary teamsManaging performance, including managing underperformanceDegree in a relevant healthcare, management, or business discipline, or equivalent experience Knowledge EssentialSound knowledge of NHS policy, primary and urgent care landscape, and relevant regulatory frameworksUnderstanding of clinical governance, safeguarding, and risk management principles Skills and Abilities EssentialStrong leadership and people management skills, able to motivate and develop teamsExcellent verbal and written communication skills, able to influence at all levelsStrong analytical skills, able to interpret data and performance information to drive decisionsEffective problem-solving and decision-making under pressureAbility to manage competing priorities and work flexibly in a fast-paced environment Other Requirements EssentialFlexibility to work across sites and occasionally outside core hours as service needs requireEnhanced DBS checkDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameHUC AddressHUC HQ, Ascots Lane, Welwyn Garden City, AL7 4HLThe Old Ambulance StationWelwyn Garden CityAL7 4HLUnited KingdomEmployer's websiteEmployer detailsEmployer nameHUC AddressHUC HQ, Ascots Lane, Welwyn Garden City, AL7 4HLThe Old Ambulance StationWelwyn Garden CityAL7 4HLUnited KingdomEmployer's website