Overview
In this role you support the safe, accurate processing of prescription requests within a GP practice. You work closely with GPs, pharmacists and staff to ensure timely, compliant prescribing and effective medicines management. You will handle repeat and acute requests, review medication safety, and contribute to quality improvement and audits. This position combines hands-on prescribing administration with team leadership to optimise patient care. You will operate within a collaborative, improvement-driven environment committed to patient safety and right-care delivery.
Responsibilities
- Process repeat and acute prescription requests in line with practice policies and prescribing protocols
- Ensure prescriptions are accurately prepared and authorised within agreed timescales
- Identify and escalate medication queries, prescribing issues and patient safety concerns to the appropriate clinician
- Monitor medication review dates and recall patients when due
- Act as a point of contact for patients, pharmacies and healthcare professionals regarding prescription enquiries
- Support and provide guidance to members of the prescriptions team
- Assist in reviewing and improving prescribing administration processes
- Support medicines optimisation initiatives and prescribing audits
- Process medication-related correspondence from hospitals and other providers per practice protocols
- Maintain accurate patient records using the practice clinical system
- Contribute to quality improvement activities and prescribing safety reviews
- Comply with information governance, confidentiality and safeguarding requirements
- Provide day-to-day supervision and support to prescription clerks
- Assist with training, induction and ongoing development of prescription staff
- Monitor workload distribution within the prescriptions team
- Support implementation and review of prescribing procedures
- Escalate concerns, incidents or risks to management promptly
- Assist in developing standard operating procedures relating to prescribing administration
- Work closely with the practice pharmacist, pharmacy technicians and clinicians
- Identify patients requiring medication reviews and recall activities
- Assist with audits related to prescribing safety, high-risk medications and prescribing performance
- Monitor compliance with prescribing protocols and guidelines
- Support reduction of prescription waste through patient education and appropriate administration processes
Key requirements
- Previous experience in a GP practice prescribing or medicines management environment
- Experience processing repeat prescriptions using EMIS Web
- Experience handling confidential patient information
- Experience managing a busy workload and competing priorities
- Excellent communication skills
- Strong attention to detail
- Good organisational and prioritisation abilities
- EMIS Web experience
- Knowledge of Electronic Prescription Service (EPS)
- Understanding of medicines optimisation and prescribing safety initiatives
Senior Medicines Manager Coordinator employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
