Senior Analyst - Outpatient (Community)

Job summaryWe have an exciting opportunity for a Senior Analyst to join the IT Clinical Systems (ITCS) Directorate as part of the Community team. In this role you will be responsible for the design, development, testing and deployment of enhancements to existing system functionality, ensuring solutions are safe, effective and aligned with clinical and operational requirements.This role involves working closely with end users to analyse change requests, facilitate discussions, and build consensus on changes to clinical workflows and existing working practices. Change requests are received through the service desk, via the WOT and larger programmes of work managed as projects.A key focus of the role is driving continuous improvement through the delivery of software enhancements. The post holder will play a significant role in the planning, configuration, testing and validation of software upgrades, ensuring all changes are implemented safely, meet clinical and operational requirements, and maintain the integrity and reliability of the system.Main duties of the jobThe ITCS Senior Analysts support and maintain a portfolio of Epic and non-Epic solutions and products that are essential to the smooth running of multiple busy, cutting-edge, highly digitised services across GSTT, KCH and soon LGT. We are seeking someone with a strong aptitude for digital systems and a natural born problem solver. Equally as important to these skills will be your understanding of workflow and processes required in an acute NHS Trust and/or community settings, particularly with regard to all Community workflows . You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as with other teams within the programme team. Experience in project management and/or change management methodologies and techniques would be an advantage.The successful candidate will work with a team of analysts, supported by an Application Manager and Deputy Application Managers in a fast-paced and innovative setting. Key duties will involve working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic. You will support end users with issues and problems, resolving their support tickets in a professional and timely fashion. There will be opportunities to work on specific optimisation projects, software upgrades and other potential expansion of the portfolio and platform.About usGuy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH) are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London.The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. We will increase the care that can be provided at home, build our focus on wellness and prevention, and engage patients as partners in their care.DetailsDate posted26 August 2026Pay schemeAgenda for changeBandBand 7Salary 58,133 to 65,261 a year p.a. inc. HCAS ContractPermanentWorking pattern Full-time Reference number196-ITCS170Job locationsGuy's & St Thomas' NHS Foundation TrustEducation Centre, York RoadLondonSE1 7NJUnited KingdomJob descriptionJob responsibilitiesAs a senior member of the IT Clinical Systems Team the post holder is responsible for delivering and developing a share of the Epic and other software systems configuration build and; overseeing the work of the Band 6 Analyst. In particular it will involve: Being a link person between the ITCS team, system users and other stakeholders and to help manage and prioritise calls and requests to the team; Helping to direct careful planning for systems implementation and the roll-out process, taking into account all dependent variables and liaise with all affected teams, staff and departments; Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team; Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way. Being a key member of a designated Configuration and Application team ensuring design integrity Analysing and suggest ways to improve current workflows and working practices; Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary; Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust; Work with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the teams progress to the appropriate forums, adapted in a way in which makes it easy for the audience to understand; Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary; Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst; Participating in regular process review, feedback and system development meetings both within the ITCS team and with external stakeholders; To assist in the optimisation of the Trusts EHR system.Please refer to the attached JD for further details**Please note that candidates who do not hold a current Epic certification will be required to undertake and pass an online Epic Sphinx assessment once shortlisted as an interview pre-requisite** Job description Job responsibilitiesAs a senior member of the IT Clinical Systems Team the post holder is responsible for delivering and developing a share of the Epic and other software systems configuration build and; overseeing the work of the Band 6 Analyst. In particular it will involve: Being a link person between the ITCS team, system users and other stakeholders and to help manage and prioritise calls and requests to the team; Helping to direct careful planning for systems implementation and the roll-out process, taking into account all dependent variables and liaise with all affected teams, staff and departments; Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team; Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way. Being a key member of a designated Configuration and Application team ensuring design integrity Analysing and suggest ways to improve current workflows and working practices; Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary; Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust; Work with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the teams progress to the appropriate forums, adapted in a way in which makes it easy for the audience to understand; Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary; Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst; Participating in regular process review, feedback and system development meetings both within the ITCS team and with external stakeholders; To assist in the optimisation of the Trusts EHR system.Please refer to the attached JD for further details**Please note that candidates who do not hold a current Epic certification will be required to undertake and pass an online Epic Sphinx assessment once shortlisted as an interview pre-requisite**Person Specification Education/ Qualifications EssentialDegree level qualification or equivalent experiencePost qualification Masters degree, or significant experience in Healthcare equivalent to Masters degree levelEvidence of further clinical training in a specific clinical fieldAccreditation in at least one Epic modulesEvidence of configuration expertise used in an Enterprise solutionDesirableISEB Business Analysis DiplomaPRINCE2 Foundation Previous Experience EssentialProven experience of clinical environment and delivery of clinical care or significant experience in a clinical analyst role and within a systems development environment preferably within the NHS or health care related fieldHealthcare system design and configuration experienceSignificant experience of interpreting business/clinical requirements and considering the impact on IT servicesDemonstrable experience documenting and mapping workflows as well as the results of the clinical analysisDemonstrable experience of producing qualitative work in very aggressive timescalesDesirableExperience in change management with respect to the relationship between clinician, business processes, risk management and solution functional capabilities. Skills/ Knowledge/ Ability EssentialExperience in the analysis and design of clinical solutions to meet clinicians' and business requirements.Ability to plan ahead, priorities and manage change in a formally controlled yet, pragmatic fashionAble to plan ahead and prioritise workloads and resource them in response to changing demands and requirementsProven ability to present a range of highly technical and highly complex information clearly and concisely in potentially contentious situations. Person Specification Education/ Qualifications EssentialDegree level qualification or equivalent experiencePost qualification Masters degree, or significant experience in Healthcare equivalent to Masters degree levelEvidence of further clinical training in a specific clinical fieldAccreditation in at least one Epic modulesEvidence of configuration expertise used in an Enterprise solutionDesirableISEB Business Analysis DiplomaPRINCE2 Foundation Previous Experience EssentialProven experience of clinical environment and delivery of clinical care or significant experience in a clinical analyst role and within a systems development environment preferably within the NHS or health care related fieldHealthcare system design and configuration experienceSignificant experience of interpreting business/clinical requirements and considering the impact on IT servicesDemonstrable experience documenting and mapping workflows as well as the results of the clinical analysisDemonstrable experience of producing qualitative work in very aggressive timescalesDesirableExperience in change management with respect to the relationship between clinician, business processes, risk management and solution functional capabilities. Skills/ Knowledge/ Ability EssentialExperience in the analysis and design of clinical solutions to meet clinicians' and business requirements.Ability to plan ahead, priorities and manage change in a formally controlled yet, pragmatic fashionAble to plan ahead and prioritise workloads and resource them in response to changing demands and requirementsProven ability to present a range of highly technical and highly complex information clearly and concisely in potentially contentious situations.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameGuy's and St Thomas' NHS Foundation TrustAddressGuy's & St Thomas' NHS Foundation TrustEducation Centre, York RoadLondonSE1 7NJUnited KingdomEmployer's websiteEmployer detailsEmployer nameGuy's and St Thomas' NHS Foundation TrustAddressGuy's & St Thomas' NHS Foundation TrustEducation Centre, York RoadLondonSE1 7NJUnited KingdomEmployer's website