Job summaryWe are seeking a Unified Communications Team Lead to provide technical and team leadership across a live, hybrid Cisco and Webex communications estate.The Organisation has completed approximately 50% migration to Webex, with the remaining estate expected to stay on Cisco platforms for the next 6-12 months.This role is focused on: Stability, performance, and optimisation across both platforms Managing the complexity of a dual-stack UC environment Supporting voice and contact centre services in a business-critical healthcare settingYou will act as the senior technical authority, ensuring reliable services while shaping future direction and readiness for eventual migration.Main duties of the jobAs the UC Team Leader, you will be responsible for the operational management, performance, and continuous improvement of the organisation's hybrid Unified Communications environment. You will lead a team of engineers while providing technical leadership across Cisco UC, Webex Calling, Contact Centre technologies, and supporting network infrastructure.Owning and supporting a hybrid UC estate comprising Cisco CUCM, CUBE, Webex Calling and Control Hub, ensuring seamless interoperability, dial plans, call routing, and SIP integrations.Maintaining the stability, resilience, security, and performance of both Cisco and Webex platforms, including lifecycle management, upgrades, patching, and risk mitigation.Supporting and developing Contact Centre solutions, including UCCX and Webex Contact Centre, improving call flows, routing and agent experience.Ensuring the underlying network infrastructure effectively supports real-time communications through QoS, WAN, LAN, SD-WAN, firewall, and voice network optimisation.Driving operational excellence through proactive monitoring, service improvement initiatives, performance management, and reliability enhancements.Providing leadership, management, mentoring, and technical oversight to the UC team, ensuring effective prioritisation of support and improvement activities. Contributing to the strategic roadmap for Unified Communications services, helping prepare the organisation for future technology evolution and migration programmes.About usThe Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.DetailsDate posted15 September 2026Pay schemeAgenda for changeBandBand 7Salary 49,387 to 56,515 a year per annum ContractPermanentWorking pattern Full-time Reference number236-NCA-AC441-26Job locationsSalford Royal Hospital / Royal Oldham HospitalStott LaneSalfordM6 8HDUnited KingdomJob descriptionJob responsibilitiesTo read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Job description Job responsibilitiesTo read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.ukPerson Specification Qualifications EssentialDegree in Information Technology, Telecommunications, Computer Science, or a related discipline or equivalent demonstrable specialist experience.ITIL Foundation Certificate (or equivalent service management qualification).Evidence of continuing professional development in Unified Communications, Voice, or Network technologies.Relevant Cisco Collaboration certification or equivalent experience.Demonstrable leadership or management training, qualification or equivalent experience.DesirableCisco Certified Network Associate (CCNA)Project Management Qualification (Prince2, SCRUM, etc)Cisco Certified Network Professional (CCNP) CollaborationCisco Certified Specialist - Collaboration Core or Cisco Certified Specialist - Collaboration Applications.Foundation Certificate in Cyber Security or equivalent Skills EssentialAbility to coach and mentor staff to develop their technical skills and experienceAble to work on own initiative, is self-motivated and able to motivate others in the teamStrong verbal and written communication skills, capable of presenting complex technical information clearly to both technical and non-technical audiencesStrong analytical and problem-solving skills, with the ability to evaluate complex technical issues and develop practical, effective solutionsAbility to identify opportunities for service improvement and lead the implementation of changes that enhance service quality, resilience and performanceProven ability to work to critical deadlines and to effectively prioritise workloadExcellent interpersonal skills able to engage and build effective relationships at all levels in stakeholder organisationsAbility to travel within the requirements of the post, including transporting appropriate equipment when requiredDemonstrable ability to provide technical leadership, coaching and support to colleagues, fostering high performance and continuous developmentProven ability to develop and deliver strategic plansDesirableAble to support large scale projectsExperience of Change Management processesExperience of leading technical workstreams within infrastructure or Unified Communications projects Knowledge EssentialExperience with Cisco CUCM and CUBEStrong expertise in: SIP, dial plans, call routingProven experience supporting live enterprise UC environmentsHands-on experience with: Webex Calling / Control HubExperience supporting:UCCX, UCCE, or Webex Contact CentreDesirableStrong knowledge of: Routing & switching, QoS for voice/videoStrong troubleshooting across network + UC layersFirewall experience (Palo Alto, Cisco) Experience EssentialSignificant relevant experience gained in a high-pressure IT Support environmentExperience of major corporate solutions i.e industry standard network technologies and architecturesSignificant experience of delivering, supporting and troubleshooting complex multi-vendor technical infrastructuresDesirableNHS / healthcare experienceExperience of Automation / scripting Person Specification Qualifications EssentialDegree in Information Technology, Telecommunications, Computer Science, or a related discipline or equivalent demonstrable specialist experience.ITIL Foundation Certificate (or equivalent service management qualification).Evidence of continuing professional development in Unified Communications, Voice, or Network technologies.Relevant Cisco Collaboration certification or equivalent experience.Demonstrable leadership or management training, qualification or equivalent experience.DesirableCisco Certified Network Associate (CCNA)Project Management Qualification (Prince2, SCRUM, etc)Cisco Certified Network Professional (CCNP) CollaborationCisco Certified Specialist - Collaboration Core or Cisco Certified Specialist - Collaboration Applications.Foundation Certificate in Cyber Security or equivalent Skills EssentialAbility to coach and mentor staff to develop their technical skills and experienceAble to work on own initiative, is self-motivated and able to motivate others in the teamStrong verbal and written communication skills, capable of presenting complex technical information clearly to both technical and non-technical audiencesStrong analytical and problem-solving skills, with the ability to evaluate complex technical issues and develop practical, effective solutionsAbility to identify opportunities for service improvement and lead the implementation of changes that enhance service quality, resilience and performanceProven ability to work to critical deadlines and to effectively prioritise workloadExcellent interpersonal skills able to engage and build effective relationships at all levels in stakeholder organisationsAbility to travel within the requirements of the post, including transporting appropriate equipment when requiredDemonstrable ability to provide technical leadership, coaching and support to colleagues, fostering high performance and continuous developmentProven ability to develop and deliver strategic plansDesirableAble to support large scale projectsExperience of Change Management processesExperience of leading technical workstreams within infrastructure or Unified Communications projects Knowledge EssentialExperience with Cisco CUCM and CUBEStrong expertise in: SIP, dial plans, call routingProven experience supporting live enterprise UC environmentsHands-on experience with: Webex Calling / Control HubExperience supporting:UCCX, UCCE, or Webex Contact CentreDesirableStrong knowledge of: Routing & switching, QoS for voice/videoStrong troubleshooting across network + UC layersFirewall experience (Palo Alto, Cisco) Experience EssentialSignificant relevant experience gained in a high-pressure IT Support environmentExperience of major corporate solutions i.e industry standard network technologies and architecturesSignificant experience of delivering, supporting and troubleshooting complex multi-vendor technical infrastructuresDesirableNHS / healthcare experienceExperience of Automation / scriptingDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameNorthern Care Alliance NHS Foundation Trust AddressSalford Royal Hospital / Royal Oldham HospitalStott LaneSalfordM6 8HDUnited KingdomEmployer's websiteEmployer detailsEmployer nameNorthern Care Alliance NHS Foundation Trust AddressSalford Royal Hospital / Royal Oldham HospitalStott LaneSalfordM6 8HDUnited KingdomEmployer's website
Unified Communications Team Lead in Salford employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
