SPA Administrator (PHN) in Saint Albans

We are looking for compassionate and adaptable people who can provide high-quality administrative support to the Public Health Nursing services in the community. The post holder will be required to provide comprehensive administrative support to deliver quality patient care.

We have one full-time position available, with the option to either be based at our admin hub at Sandridge Gate, St Albans or Howard Court, Welwyn. Please state your preferred location in your application.

Main duties of the job:

• The post holder will undertake a wide range of secretarial and administrative tasks, including having personal responsibility for a number of delegated tasks.
• To work unsupervised, adhering to operational procedures and established practice, referring to the Administration Supervisor for guidance when needed.
• Work on own initiative to prioritise administrative tasks to ensure an effective and efficient running of the team.

Job responsibilities:

• Working as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.
• The post holder will be flexible in order to meet the requirements of the service.
• To communicate with professionals and the general public with tact and sensitivity.
• Follow the Standard Operational Procedures for duties delegated to you.
• Maintain accurate records relating to communication with patients, relatives, and members of the Multidisciplinary team regarding all aspects of care demonstrating a range of appropriate communication skills, written and verbal.
• Uphold Trust values.

Person Specification:

Qualifications and Training

• Essential: Level 2 Functional Skills in English and Maths; GCSE A* - C or 4-9; Care Certificate or City and Guilds 3 or NVQ3 or BTEC National Diploma or equivalent experience.

Experience and Knowledge

• Essential: Confident and competent use of Microsoft Office and relevant administrative systems; Experience of working within a team; Experience in administrative roles, ideally within health or public sector services; Experience managing confidential records and awareness of information governance.
• Desirable: Experience of SystmOne.

Skills and Personal Qualities

• Essential: Organisational skills to include time management, record keeping; Ability to prioritise and to be able to work flexibly and autonomously to meet the needs of the service; Good communication skills; Resilience and professionalism when dealing with challenging situations; Flexible and adaptable approach to work.
• Desirable: Commitment to continuous professional development.

Other Requirements

• Essential: Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.