At a Glance
- Tasks: Assist patients and support the practice team with a friendly, positive attitude.
- Company: Join Argyll House Surgery, a caring and professional healthcare provider.
- Benefits: Competitive salary, full training provided, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 23400 - 28600 £ per year.
This vacancy is being advertised by One Wight Health (GP Federation) on behalf of Argyll House GP Surgery. Argyll House Surgery will be the employer for this role.
Hours: 38.5 per week
Salary: Negotiable dependant on experience
Closing date: 04/09/2026 but may close earlier if adequate applications are received.
We are excited to be expanding our existing team! We are seeking a self-motivated individual with excellent attention to detail. The successful candidate must have exceptional people skills and an interest/background in healthcare experience preferred.
Main duties of the job:
- To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Experience using the patient records database, SystmOne, is desirable but not essential as full training will be given.
About us:
Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years. Our clinical team includes a full-time GP, two part-time GPs, two practice nurses, two healthcare assistants, a Clinical Pharmacist and two Physician associates. The administrative team of patient advisors, reception and secretarial staff is led by the Practice Manager and Admin Manager. We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions. At the surgery we aim to treat all patients promptly, courteously and in complete confidence. Argyll House Surgery offers a caring, friendly and professional service to all our patients and advises, supports and treats them equally, without discrimination.
CQC: The last CQC inspection in May 2018 rated the practice as Good.
Job responsibilities:
- Reception Duties: Receiving patients, consulting with members of practice team.
- Be able to cover all reception positions as necessary.
- Process appointment requests/future appointments from patients by telephone and in person.
- Deal with patient visits/requests.
- Registrations of new patients - computer data entry and medical records (have knowledge of practice area).
- Processing blood test requests and generating these for appointments as per GP request.
- Telephone: Have working knowledge of telephone/bleep system, during and after hours.
- Have a polite, friendly, approachable telephone manner.
- Experience dealing with difficult/agitated patients.
- Other Tasks: Clear rooms after surgeries, ensure building security, any other tasks allocated by managers.
Person Specification:
Qualifications:
- Essential: GCSE Grade A to C in English and Mathematics.
Skills:
- Essential: Excellent communication skills (Written and Oral). IT skills. Clear, polite telephone manner. Time Management and the ability to work to deadlines. Problem solving skills. Interpersonal skills.
Experience:
- Essential: Experience in working within a Customer Service environment. Experience of working with the general public. Experience of reception work. Awareness of Data Protection Act and need for confidentiality of information. Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style. Attention to detail, able to work accurately, identifying errors quickly and easily.
- Desirable: Experience using SystmOne (Primary Care IT System). Experience of working within General Practice.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Advisor (Argyll House Surgery) in Ryde employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor (Argyll House Surgery) in Ryde
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at National health service for the Patient Advisor (Argyll House Surgery) role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Advisor (Argyll House Surgery) in Ryde
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with National health service, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at National health service, and how you can make a difference!
How to prepare for a job interview at National health service
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at National health service.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like National health service appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how National health service supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
