At a Glance
- Tasks: Coordinate ADHD assessments and support families through their mental health journey.
- Company: Join a dedicated team focused on child and adolescent mental health.
- Benefits: Flexible working, competitive salary, and a permanent contract.
- Other info: Hybrid work model with opportunities for professional growth.
- Why this job: Make a real difference in young people's lives while developing your skills.
- Qualifications: Experience in healthcare or patient-facing roles with strong communication skills.
The predicted salary is between 24000 - 27000 £ per year.
Overview
In this role you will coordinate the ADHD assessment pathway within CAMHS, acting as the main point of contact for families and professionals to ensure a smooth, informed journey from referral to ongoing care.
You will work closely with clinicians, GPs, schools and internal teams to deliver clear communication and robust operational support.
The role balances in-office and virtual tasks to deliver timely onboarding, triage, appointments and care coordination in a patient-centred setting.
- Pay / Benefits
- flexible working
- permanent contract
- office-based in Sutton Coldfield with hybrid remote work
- 37.5 hours per week
- weekend coverage in some patterns if required
Responsibilities
- Manage referrals via e-RS and email to onboard patients accurately and promptly
- Coordinate triage calls, Assessment A & B appointments, and follow-up reviews
- Obtain and monitor required documentation (e. g. Photo I. D, consent forms, informant questionnaires)
- Provide administrative and technical support during both face-to-face and virtual consultations
- Process, quality check, and distribute clinical reports using EMIS and Hero Health
- Support titration scheduling and ongoing continuing care pathways
- Liaise with GPs, schools, and external professionals to support shared care and communication
- Act as the first point of contact for patients and guardians, delivering calm, empathetic guidance
- Escalate safeguarding or clinical concerns per policy and governance procedures
- Maintain accurate and compliant patient records in line with GDPR and Caldicott Principles
- Key requirements
- Experience in a healthcare, Children/Adolescent Services, or patient-facing administrative role
- Excellent communication skills with children, young people and families
- Strong organisational skills and ability to manage multiple priorities in a fast-paced environment
- Knowledge of safeguarding procedures
- High attention to detail and accuracy
- Confidence working with confidential patient data and digital systems
- Professional, empathetic, and resilient approach when supporting vulnerable service users
- Desirable: Experience within ADHD or wider mental health services
- Desirable: Familiarity with EMIS Web, Hero Health, or similar clinical systems
- Desirable: Understanding of shared care processes
- Desirable: Experience supporting virtual and Face-to-Face consultations
- Empathy and sensitivity
- Clear and reassuring communication
- Resilience under pressure
- EMIS Web
- Hero Health
- e-RS
Pathway Coordinator - Child and Adolescent Mental Health in Retford employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Pathway Coordinator - Child and Adolescent Mental Health in Retford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National Health Service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National Health Service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National Health Service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Pathway Coordinator - Child and Adolescent Mental Health in Retford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National Health Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National Health Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National Health Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National Health Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National Health Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National Health Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
