Job summaryWe are seeking a compassionate and organised individual to join our team as a Care Navigator.As a Care Navigator at Crown House Surgery, you will play a vital role in supporting patients by helping them access the right care and services. You will work closely with healthcare professionals to ensure a seamless and coordinated care experience for our patients.Interviews are planned to be held 17th & 19th November 2026.Main duties of the jobKey Responsibilities:Patient Care - Signposting: Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting conditionPatient Support:Act as the main point of contact for patients using our online services, guiding them through their healthcare journey and assisting them in navigating the services available to them ensuring the patient receives the most appropriate care that they need.Practice Support: Support the practice clinical team with coordinating the outcomes for patients.Administrative Duties: Handle patient records, schedule appointments, and support other administrative tasks related to patient care. Ensure that all interactions are logged accurately in the system.Hours are 37 p/wMonday
8:00 to 16:00Tuesday 7:15 to 16:30Wednesday
8:00 to 18:45Thursday
8:00-13:00Friday
8:00 to 16:00About usCrown House Surgery has a practice population of approximately 11600 patients. We are located in the town of Retford, Nottinghamshire and are committed to delivering high quality
patient care with a focus on continuity.DetailsDate posted05 October 2026Pay schemeOtherSalary
24,521 a year
starting salary
ContractPermanentWorking pattern
Full-time
Reference numberA Job locationsRetford Primary Care CentreNorth RoadRetfordNottinghamshireDN22 7XFUnited KingdomJob descriptionJob responsibilitiesMain purpose of post: Answering the telephone, dealing with patient enquiries, booking appointments, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison. The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy.Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data. Some data will be of a highly sensitive nature. The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.Please be aware that this job is demanding. You will be dealing with patients who are ill and potentially stressed. You will be their first port of call. Empathy and understanding with a willingness to help provide a solution following Practice Protocols is the key to this very important role.Responsible to: Operations Manager MAIN DUTIES:Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.Deal with all general enquiries, explain procedures and make new and follow-up appointments.Using your own judgment and communication skills ensure that patients with no prior appointment, but who need urgent consultation are seen in a calm logical and non-disruptive manner.Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Enter requests for home visits onto the appointment system, ensuring careful recording of all relevant details and refer to usual or Duty Doctor as per practice procedure.Action repeat prescription requests and ensure that they are ready within 48 hoursBe able to cover all reception positions as necessary.Advise patients of relevant charges for private services, (non General Medical Services), accept
Care Navigator in Retford employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
