At a Glance
- Tasks: Welcome patients, manage admissions, and handle appointments in a vibrant hospital setting.
- Company: Join the top-rated independent private hospital in the UK, located in St John's Wood.
- Benefits: Gain valuable experience in healthcare with a supportive team and flexible shifts.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in healthcare or similar roles, strong organisational and IT skills required.
The predicted salary is between 23382 - 28578 £ per year.
We require an enthusiastic team player to join the Reservations Team as a Reservations Advisor. This role will involve meeting and greeting patients, welcoming them to the Hospital and escorting them to their room.
Main duties of the job include:
- Managing admissions, admitting patients, dealing with deposits/medical insurance and escorting patients to their rooms.
- Admitting patients onto the Pims system and updating any new/changed patient details.
- Printing and collating paperwork for the next day's admissions.
- Retrieving and preparing patient notes.
- Processing paperwork for patient bookings and sending the relevant information to patients before admission.
- Booking outpatient appointments and dealing with secretarial enquiries.
- Covering the Outpatient Diary Coordinator during periods of leave.
- Liaising with sponsoring bodies, including Embassies, regarding patient sponsorship.
- Presenting a high standard of customer care in dealing with patients, secretaries and consultants.
- Collecting, replenishing and delivering trolley for assembly of patient notes.
- Dealing with general telephone enquiries.
- Being responsible for the replenishing of office supplies.
- General office filing.
About us: Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.
Person Specification:
- Previous relevant experience working in a medical/healthcare environment or undertaking a similar role.
- Organisation skills and the ability to prioritise.
- Professionalism and courteousness.
- Excellent Customer Service Skills.
- Proven IT skills.
- The ability to work accurately and with a high volume of work during peak times.
- The ability to work flexibly and as part of a team.
- Ability to ensure that all information is recorded accurately.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Reservations Advisor employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Advisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like National health service. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to National health service
Don't be shy about reaching out to National health service directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Advisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about National health service and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at National health service
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
