Hospital Business Support Coordinator in Reading

The Hospital Business Support Coordinator supports the effective coordination and delivery of the Hospital Hub, helping ensure people are discharged from hospital safely, promptly and through the most appropriate pathway. The role acts as a key point of contact between health, social care, reablement, community services and partner agencies, promoting joined-up working to reduce discharge delays and support patient flow.

The postholder is responsible for coordinating referrals, managing the Hospital Hub inbox, screening and reviewing referral information, arranging assessments, visits and interventions, and ensuring cases are progressed efficiently. They maintain accurate records, trackers and performance data, produce reports, and help identify delays, trends and service improvement opportunities.

This role requires strong communication, organisational and analytical skills, confidence working with vulnerable people and professionals across multiple agencies, and the ability to work under pressure in a complex hospital discharge environment. Experience in adult social care and hospital discharge processes is essential.

Main duties of the job:

• Provide leadership and operational coordination of the Hospital Hub referral pathway, ensuring referrals are managed effectively and individuals are supported to achieve safe, timely, and person-centred discharges from hospital.
• Coordinate assessments, visits, and interventions delivered through the Hospital Hub, ensuring that resources are utilised efficiently and that service users receive timely support to meet discharge objectives.
• Review and screen referrals, ensuring that all relevant information is available and of sufficient quality to support safe discharge planning, informed decision-making, and continuity of care.
• Work collaboratively with health, social care, reablement, housing, voluntary sector, and community partners to support the wellbeing of service users and ensure a coordinated approach to discharge planning and post-discharge support.
• Maintain accurate and up-to-date records, databases, trackers, and performance information relating to Hospital Hub activity, ensuring data quality, compliance, and timely reporting.
• Produce and submit activity, performance, and management information reports as required, supporting service monitoring, operational oversight, performance management, and strategic planning.

We are seeking an enthusiastic and highly motivated Business Coordinator to join our Hospital Hub team. This is a key role supporting the coordination of hospital discharge pathways and ensuring individuals receive the right support at the right time to enable safe and timely discharge from hospital.

Working closely with health and social care professionals, you will manage referral processes, coordinate assessments and service activity, monitor performance data, and act as a central point of contact for partner organisations. You will play a vital role in supporting patient flow, reducing delays, and contributing to the delivery of high-quality integrated discharge services.

The successful candidate will have excellent organisational and communication skills, strong attention to detail, and experience of managing data and administrative processes within a fast-paced environment. You will be confident working collaboratively with a range of stakeholders and committed to delivering excellent customer service.

This is an exciting opportunity to make a real difference within a dynamic and evolving service, helping to ensure people experience a safe, effective, and person-centred journey from hospital to home.

If you are an organised problem-solver who thrives on coordination, partnership working, and improving outcomes for residents, we would love to hear from you.

What we offer:

• A supportive place to grow your career, where your input is valued and heard.
• A friendly, collaborative environment where ambition and innovation are encouraged.
• Flexible and hybrid working to help colleagues achieve a positive work-life balance.
• Annual increments, where applicable, are usually payable on 1 April, subject to six months’ service and satisfactory performance, until the maximum spinal column point is reached.
• 26 days’ annual leave, rising to 30 days after 2 years and 33 days after 5 years’ service.
• The Local Government Pension Scheme.
• Wellbeing initiatives and employee networks that help us celebrate and promote equality.
• Tax-free childcare and childcare services.
• Season ticket loan to help with rail or bus travel to and from work.

Slough Borough Council is an inclusive employer. If you need support during the application process or reasonable adjustments for interview, please contact our Recruitment Team: Recruitment@slough.gov.uk.

Applicants must have the right to work in the UK. We are committed to safeguarding children, young people and vulnerable adults. Appointments are subject to satisfactory pre-employment checks.