Overview
In this role you will lead the Trust’s operational performance improvement across a portfolio of services, focusing on constitutional standards, elective recovery and key access targets. You will provide senior leadership to translate improvement plans into actionable operational steps and collaborate with divisional teams to enhance data quality, pathway management and capacity utilisation. You will drive performance recovery initiatives, monitor risks, and support delivery of timely, high-quality patient care. This role centers on maintaining strong operational grip over waiting lists and demand, contributing to the Trust’s recovery ambitions.
Responsibilities
- Lead performance improvement and recovery activity across a defined portfolio of services to achieve operational standards
- Develop, coordinate and monitor recovery plans aligned to Trust objectives
- Oversee PTL management, pathway validation, clock stop accuracy and escalation of performance risks
- Support control rooms and operational grip to address vacancies, backlog risks and deteriorating performance
- Analyse complex performance data and translate into actionable recommendations for operational and executive audiences
- Ensure accurate, timely reporting to support improvement priorities
- Lead projects related to elective recovery, access improvement, backlog reduction, validation, and capacity
- Build relationships with divisional leaders and clinical/corporate teams to secure engagement
- Deputise for Head of Operational Performance as needed
Key requirements
- 5+ years of senior management experience, preferably in healthcare
- Master in relevant subject or equivalent experience
- Proven track record delivering performance improvement and recovery against targets
- Experience working across organisational boundaries with clinical and operational teams
- Ability to analyse and interpret complex data to inform decision-making
- Continued professional development and exposure to change management practices
- Desirable: PRINCE2/Managing Successful Programmes or Agile experience and advanced data visualization skills
- Analytical and problem-solving prowess
- Strong organizational abilities and deadline orientation
- Clear and influential communication; ability to present complex information simply
- Ability to perform under pressure and meet challenging targets
- Advanced Excel / data visualization skills
- Data interpretation and reporting to senior audiences
Senior Operational Performance Lead in Preston employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
