At a Glance
- Tasks: Lead and optimise private patient services across multiple healthcare sites.
- Company: Join CHEC, a top community healthcare provider in the UK.
- Benefits: Enjoy 25 days holiday, gym membership, and a supportive work environment.
- Other info: Hybrid working with national travel and excellent career development opportunities.
- Why this job: Make a real impact on patient experiences and drive growth in healthcare.
- Qualifications: Degree-level qualification and significant operational management experience required.
The predicted salary is between 41054 - 50178 £ per year.
CHEC is one of the UK's leading providers of community healthcare, working in partnership with the NHS to deliver high-quality services that put patients first. In addition to the NHS services offered by CHEC, Clarity offers a private paid-for service, providing a greater choice of Consultants, treatment and lens options. With self-pay and finance available, it's never been easier to access private healthcare.
As Private Patients (Clarity) Operations Manager, you'll take responsibility for operational performance across all CHEC hospital sites, ensuring services are efficient, commercially successful and responsive to patient demand. You will act as the operational lead for Clarity services, working with colleagues across the business to maximise appointment utilisation, improve patient access, strengthen referral pathways and drive sustainable growth.
Location: Hybrid with national travel across CHEC and Clarity hospital sites.
Are you an experienced operational leader with strong commercial awareness and a passion for delivering outstanding patient experiences? We're looking for a Private Patients (Clarity) Operations Manager to lead and optimise our private patient services across our growing national network. This is an exciting opportunity to influence performance, drive growth and ensure patients receive seamless access to high-quality healthcare services. You'll work closely with operational, clinical, commercial and finance teams, helping us deliver excellent patient outcomes while achieving ambitious growth objectives.
Job Responsibilities:
- Leading private patient operational performance across multiple sites.
- Driving delivery of revenue, utilisation and growth targets.
- Ensuring appointment availability aligns with patient demand.
- Monitoring enquiry management and conversion performance.
- Producing insightful performance reports with clear recommendations for improvement.
- Working alongside clinical, operational, commercial and finance teams to optimise services.
- Supporting patient choice by expanding access opportunities and referral pathways.
- Collaborating with marketing teams to increase patient awareness and demand.
- Building strong relationships with consultants, insurers, referral partners and stakeholders.
- Leading performance meetings and promoting operational best practice across the organisation.
- Identifying opportunities for service improvement and enhancing the patient journey.
What We're Looking For:
- Degree-level qualification or equivalent experience in business, healthcare management, operations, finance or a related field.
- Significant operational management experience, ideally within healthcare, private patient services or a multi-site environment.
- Strong commercial awareness with experience delivering against revenue, utilisation and performance targets.
- Excellent stakeholder management skills with the ability to influence across multiple functions.
- Strong analytical capability and experience using data to drive decision-making.
- Experience producing performance reports and implementing improvement plans.
- Exceptional organisational skills and attention to detail.
- A proactive, resilient and solutions-focused approach.
Why Work for Us?
- 25 days holidays plus bank holidays.
- Buy and sell annual leave scheme.
- Refer a friend scheme.
- Company pension.
- Company sick pay scheme.
- Life assurance scheme.
- Bluelight Card - 100s of discount and cashback options.
- Performance review with a training and development plan.
- Employee discounts portal.
- Gym membership.
- Cycle to work scheme.
- Tech scheme.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Private Patient Operations Manager in Preston employer: National health service
CHEC is an exceptional employer that prioritises employee growth and development, offering a comprehensive benefits package including 25 days of holiday, a company pension, and opportunities for professional training. With a collaborative work culture that values innovation and patient care, employees can thrive in a dynamic environment while making a meaningful impact on healthcare services across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Private Patient Operations Manager in Preston
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Private Patient Operations Manager in Preston
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
