At a Glance
- Tasks: Manage governance, compliance, and workforce activities to ensure high-quality patient services.
- Company: Join Park Medical Practice, a forward-thinking healthcare provider in Preston.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Other info: Be part of a multidisciplinary team dedicated to continuous learning and improvement.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic team.
- Qualifications: Experience in compliance, HR support, and excellent organisational skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
The Practice Governance, Compliance and Workforce Manager will support the delivery of safe, effective, high-quality patient services through the management of governance, regulatory compliance, workforce administration, quality improvement, and organisational development activities. The post holder will be responsible for coordinating the practice's Care Quality Commission (CQC) compliance framework, policy and procedure management, inspection readiness, staff training compliance, workforce support, and quality assurance processes. They will provide administrative and operational support to the Director of Business and Deputy Director of Business and play a key role in supporting strategic priorities, innovation, and service improvement initiatives.
Main duties of the job
- Develop, implement, review and maintain practice policies, procedures and standard operating procedures in line with NHS guidance, employment legislation, CQC requirements & best practice.
- Ensure the practice maintains ongoing compliance with CQC Standards and contractual obligations & ensures inspection readiness.
- Support quality assurance programmes, audits and quality improvement initiatives.
- Maintain governance systems including policy registers, audit schedules, action plans and compliance dashboards.
- Monitor compliance against internal and external standards and escalate risks where required.
- Support the management of complaints, significant events, patient feedback and learning outcomes.
- Coordinate and monitor risk assessments, business continuity plans and governance actions.
- Provide HR and workforce administration support to the management team.
- Support recruitment processes including advertising vacancies, arranging interviews, preparing recruitment documentation and pre-employment checks.
- Coordinate induction programmes for all new starters.
- Monitor annual appraisals and mandatory training completion.
- Support sickness absence monitoring, return-to-work processes and wellbeing initiatives.
- Organise and support educational placements for medical students, GP registrars, nursing students and other healthcare professionals.
- Promote a culture of learning, continuous professional development and staff engagement.
- Identify opportunities to improve processes, patient services and staff experience.
About us
The Park Medical Practice, Preston, is a large, forward-thinking general practice providing primary care services to approximately 25,000 patients across three sites. The practice employs 86 staff and is committed to delivering high-quality, patient-centred care while supporting the development of the future healthcare workforce as an established GP training practice. Education, learning and continuous professional development are embedded throughout the organisation.
Person Specification
- Experience supporting CQC compliance and inspection preparation.
- Experience developing and reviewing policies and procedures.
- Experience providing workforce or HR administration support.
- Experience organising training, inductions or educational placements.
- Excellent organisational and project management skills.
- Strong attention to detail.
- Ability to interpret guidance and regulatory requirements.
- Excellent written and verbal communication skills.
- Ability to prioritise a varied workload and meet deadlines.
- Strong IT skills including Microsoft Office applications.
- Ability to build positive working relationships across multidisciplinary teams.
- Ability to handle confidential and sensitive information appropriately.
Practice Governance, Compliance and Workforce Manager in Preston employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Governance, Compliance and Workforce Manager in Preston
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National Health Service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National Health Service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National Health Service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Practice Governance, Compliance and Workforce Manager in Preston
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National Health Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National Health Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National Health Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National Health Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National Health Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National Health Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
