Overview
In this role you support NHS urgent and non-urgent care pathways across North West England. You will be the first point of contact for clinicians, patients and families, directing them to appropriate services and recording data across clinical systems. Working under the Senior Care Co-ordinator, you help keep 24/7 care coordination flow and reduce waiting times. This role combines reception, booking, and multidisciplinary liaison to improve patient experience. You will join a values-driven, not-for-profit team that focuses on delivering high-quality care and supporting career development.
Pay / Benefits
- Real living wage employer
- NHS pension scheme
- flexible working hours
- 30 days annual leave (32 after 5 years)
- cycle to work scheme
- NHS staff discounts
Responsibilities
- Deliver a high-quality care coordination service to patients and healthcare professionals
- Accurately record data across clinical systems for each contact
- Complete demographics checks (e.g., NHS Spine) to ensure up-to-date records
- Book appointments across multiple services within agreed timescales
- Provide professional reception, registration and onward referral
- Coordinate follow-up care with Senior Care Co-ordinator or clinical team
- Liaise with multi-disciplinary team to ensure smooth service operation
- Coordinate with NHS 111 for out-of-area or incomplete information
- Check equipment and medications at shift start/end and report discrepancies
- Facilitate electronic data transfer with information governance compliance
- Understand clerical backup systems from computer to paper-based processes
- Comply with Complaints Policy and document incidents as required
- Undertake administration tasks and attend operational meetings
- Complete mandatory training within deadlines
- Adhere to GTD policies and procedures in decision making
- May undertake travel to other sites as needed
Key requirements
- Excellent organisation and ability to work in a multi-disciplinary environment
- Effective communication and teamwork
- Commitment to training and ongoing development
- Ability to work on own initiative and under pressure
- Maintain confidentiality and professional telephone manners
- Experience of reception or call handling (minimum 1 year)
- Experience with computer usage and busy telephone environment
- Experience of working with the public
- Desirable: NHS knowledge; primary care experience
- Qualifications: good standard of education; Desirable NVQ Level 2 in Health Care
- Disclosure and Barring Service (DBS) check required
- Organisation
- Effective communication
- Teamwork
- Accurate data recording in clinical systems
- NHS Spine data checks
- Appointment booking across services
Bank Care Co-ordinator - Preston & Chorley employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
