Overview
In this role you will work closely with the Group Manager to keep the practice running smoothly, uphold quality and safety standards, and coordinate administrative and clinical services. You will help implement systems, support staff development, and ensure a positive, patient-centered service. The role involves cross-functional collaboration to resolve issues, manage rotas, and support compliance and patient feedback processes. This is a hands-on position at scale that shapes everyday patient care and team performance. You will join a mission to deliver high-quality care across multiple GP practices.
Pay / Benefits
- salary starting 29,330
- Permanent contract
- Full-time
- Flexible working
- at-scale GP services
- opportunity to influence patient care
Responsibilities
- Support day-to-day management and smooth operation of the practice
- Monitor and improve quality, performance, and service standards
- Implement practice systems, processes, and statutory requirements
- Collaborate with the team to identify issues and improve workflows
- Prepare clinical rotas and book locum clinicians per SPC guidance
- Induct, train, assess competencies, and develop team members
- Coordinate mandatory training, appraisals, and staff reviews
- Support CQC compliance, clinical governance, incident management and complaints
- Maintain systems for patient feedback receipt and response
- Support PPG activities including meeting prep, agendas, actions, and communication
- Assist with Health & Safety, premises, security, repairs and equipment maintenance
- Support income generation and claims (enhanced service, PPA)
- Oversee procurement and stock management for medical and practice supplies
- Support Smartcard audits and other IT systems
- Maintain patient information screens and assist with IT queries
- Promote effective communication and teamwork across the practice
- Identify quality, safety and operational risks and escalate appropriately
- Take on specific projects, improvement work and other duties as required
Key requirements
- Experience in reception, customer service or similar patient-facing role in a senior/deputising capacity
- Experience in a GP practice or primary care setting
- Experience leading, supporting or coordinating a team
- Excellent verbal and written communication
- Proficient IT skills including Word, Excel, and email
- Ability to work confidently within established processes
- Personable, professional and patient approach
- Calm, solution-focused under pressure
- Confidentiality and data-security awareness
- Good judgement and common sense for unexpected situations
- Flexibility to adapt to changing priorities
- Positive, proactive, enthusiastic, and teamwork-oriented
- Commitment to delivering high-quality service
- strong communication
- teamwork
- problem-solving
- Microsoft Word
- Microsoft Excel
Practice Lead employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
