Overview
In this role you will lead the administrative function within the Learning and Development Department, ensuring high-quality, efficient, customer-focused services across two NHS Trusts. You will line-manage the admin team, oversee finance processes and project coordination, and drive governance, performance monitoring and continuous improvement. You will collaborate with internal teams, NHS England, and partners to support workforce development and delivery of educational programmes. This is a multi-site, strategic role that shapes administrative services and supports key organisational objectives.
Responsibilities
- Day-to-day management and development of the administrative function across two Trusts
- Line management of the administrative team and oversight of SBS (finance) processes
- Management of trainee doctor relocation expenses
- Coordinate projects and responsibilities (e.g., Skills for Health Quality Mark, non-clinical apprenticeships, Datix reporting, ALERT group, Fire Warden, Information Governance)
- Operate autonomously with sound judgment to manage competing priorities within deadlines
- Provide cross-site support and coordinate administrative cover as needed
- Support Head of Business Management (Education) in delivering departmental initiatives and programmes
- Maintain governance arrangements, monitor key performance indicators, and drive improvements in efficiency and quality of administrative services
Key requirements
- Strong general management skills in communication, team working and negotiation
- Ability to multi-task and manage own workload and others under pressure within timescales
- Strategic, tactical, and creative thinking with prioritisation of heavy workloads
- Independent problem solving within broad guidelines
- Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Excellent administrative skills and ability to produce clear, high-standard letters/reports
- Excellent organisational skills with attention to detail
- Adaptability to change and developing services to meet evolving needs
- Effective written and oral communication for complex information
- Ability to draft comprehensive reports, data, and letters
- Negotiating, networking and persuasive skills
- Strong time management and re-prioritisation abilities
- Project management skills
- Master’s level education or equivalent experience
- Management qualifications
- Evidence of continuing professional development
- Operational support/administration function management experience
- Line/performance management experience
- Experience delivering change and improving performance aligned to strategic objectives
- Experience dealing with complex queries
- Leadership
- Communication
- Negotiation
- Advanced Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Project management
- Datix reporting
Business Administration Manager in Portsmouth employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
